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Customer Relation Manager Jobs in Michigan (NOW HIRING)

SEEL LLC

Customer Relations Specialist

Detroit, MI · On-site

Customer Relations Specialist Customer Relations Specialist will provide quality and professional ... managing inbound and outbound calls to schedule appointments via the Customer Relationship ...

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Customer Relation Manager information

See Michigan salary details

$10

$23

$43

How much do customer relation manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer relation manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relation jobs in Michigan? The most popular types of Customer Relation jobs in Michigan are:
What cities in Michigan are hiring for Customer Relation Manager jobs? Cities in Michigan with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

CUSTOMER RELATIONS MANAGER

Century Complete

Grand Rapids, MI

Full-time

PTO

Re-posted 13 days ago

Century Communities rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.

At least 2 years of related experience and in residential customer service/home warranty is required for this position. 

Your Key Responsibilities Include:

  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with the Company's policies and procedures.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Responsible for the presentation of a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensures that the Homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the Company's Limited Warranty to each Homeowner.
  • Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.
  • Manage trades to complete service requests and ensure customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and POs.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

What You Have:

  • Outstanding Customer Service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:

  • Experience in the Construction or Homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • High School/GED required. A college degree is preferred but not required.

What Century Communities employees say

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