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Customer Relation Manager Jobs in Novi, MI (NOW HIRING)

Proven Winners Carleton

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Customer Relations Representative

Belleville, MI · On-site

$18.50 - $21.50/hr

Provide administrative support to Sales and Customer Relations personnel. * Work independently and ... Strong time management, planning, organization, and problem-solving skills. * Ability to work ...

Proven Winners Carleton

Be Seen First

Customer Relations Representative

Taylor, MI · On-site

$18.50 - $21.50/hr

Provide administrative support to Sales and Customer Relations personnel. * Work independently and ... Strong time management, planning, organization, and problem-solving skills. * Ability to work ...

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All JobsCustomer Relation JobsCustomer Relation Manager JobsCustomer Relation Manager Jobs in Novi, MI

Customer Relation Manager information

See Novi, MI salary details

$11

$25

$47

How much do customer relation manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relation manager in Novi, MI is $25.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $29.33 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities near Novi, MI are hiring for Customer Relation Manager jobs?

Cities near Novi, MI with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Novi, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $52,209 per year, or $25.1 per hour.

Customer Relations Representative - Entry Level

Qam Solutions Llc

Livonia, MI • On-site

$46K - $70K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role:
Qam Solutions LLC is looking for an enthusiastic and motivated Entry Level Customer Relations Representative to join our growing team in Livonia, MI! This is a fantastic opportunity to launch your career in customer relations, where you'll build meaningful connections with customers and contribute to a dynamic, fast-paced environment. If you're a people-person ready to make an impact, we want to hear from you!

Responsibilities:
  • Serve as a primary point of contact for customers, addressing inquiries and resolving concerns in a timely manner
  • Build and maintain strong customer relationships to drive satisfaction and loyalty
  • Communicate product and service information clearly and effectively to customers
  • Process customer requests, updates, and account information accurately
  • Collaborate with internal teams to ensure a seamless customer experience
  • Track and document customer interactions using CRM tools and software
  • Meet and exceed individual and team performance goals and KPIs
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree a plus
  • Strong verbal and written communication skills
  • Customer-focused mindset with a positive, professional demeanor
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer proficiency; experience with CRM software is a bonus
  • Team player with a willingness to learn and grow within the company
  • No prior experience required — full training provided for the right candidate
About Us:
Qam Solutions LLC is a results-driven company based in Livonia, MI, dedicated to delivering exceptional service and innovative solutions to our clients and customers. We pride ourselves on a supportive, energetic workplace culture where employees are empowered to grow, develop new skills, and advance their careers. Our team is passionate about what we do, and we're always looking for driven individuals who share that same enthusiasm.