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Customer Relation Manager Jobs in Michigan (NOW HIRING)

Byrne

Customer Relations Professional

Rockford, MI · On-site

The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of ...

Byrne

Customer Relations Professional

Rockford, MI · On-site

The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of ...

2024

Customer Relations Professional

Rockford, MI · On-site

Job Summary The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level ...

Intertek

Industry Relations Manager

Kentwood, MI · Remote

... customers to power ahead safely. Our automotive, battery and energy storage, and related ... Use best practice communications tactics and public relation tools and make recommendations on best ...

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Customer Relation Manager information

See Michigan salary details

$10

$23

$43

How much do customer relation manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relation manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What are the most commonly searched types of Customer Relation jobs in Michigan?

The most popular types of Customer Relation jobs in Michigan are:

What cities in Michigan are hiring for Customer Relation Manager jobs?

Cities in Michigan with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Customer Relations Representative - State Farm Agent Team Member

State Farm

Ferndale, MI • On-site

$50K - $70K/yr

Other

Medical, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,562 frontline employees who took The Breakroom Quiz

242nd of 315 rated insurance

Job description

Responsive recruiter
Benefits:

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYNow in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelor's degree in Clinical Laboratory Science and a decade of experience in the ER of a Level 1 Trauma Center. While she once witnessed the limitations of her team's ability to help patients, Kandiss now dedicates herself to helping customers proactively protect against the unexpected.
Our team of nine spans two locations, providing high-quality service and meaningful support. We are also deeply involved in our community-proud sponsors of the Detroit Youth Choir's annual shows and active contributors to local initiatives. Kandiss serves on the Board of Trustees for Gift of Life Michigan and is a Founding Board Member of the Michigan Black Business Alliance.
If you're looking to join a purpose-driven agency that values community impact and team collaboration, we'd love to have you with us!
ROLE DESCRIPTION:As an Customer Relations Representative - State Farm Agent Team Member for Kandiss Ecton - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.
QUALIFICATIONS:
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ferndale, MI and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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