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Customer Relation Manager Jobs in Quebec (NOW HIRING)

Merck & Co.

$80 - $100/hr

Se sert du système CRM (Customer Relations Management System) pour s'assurer que les activités sur le terrain sont saisies et documentées. * Se sert du système de rapports de ventes et de ...

Freebirds

As a Regional Manager, you will play a crucial role in supporting our team. Your primary ... customer relations. The successful candidate will be in charge of the region's day-to-day ...

Freebirds

As a Regional Manager, you will play a crucial role in supporting our team. Your primary ... customer relations. The successful candidate will be in charge of the region's day-to-day ...

Freebirds

District Manager

Corpus Christi, TX · On-site

As a Regional Manager, you will play a crucial role in supporting our team. Your primary ... customer relations. The successful candidate will be in charge of the region's day-to-day ...

Freebirds

As a Regional Manager, you will play a crucial role in supporting our team. Your primary ... customer relations. The successful candidate will be in charge of the region's day-to-day ...

Freebirds

As a Regional Manager, you will play a crucial role in supporting our team. Your primary ... customer relations. The successful candidate will be in charge of the region's day-to-day ...

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Customer Relation Manager information

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What cities in Quebec are hiring for Customer Relation Manager jobs? Cities in Quebec with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Quebec as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Neurology Account Manager, Ontario East (Ottawa to Scarborough)

Lundbeck

Montreal, QC • On-site

Full-time

Re-posted 12 days ago

Job description

 

Your Position

As part of our National Sales team, the Neurology Account Manager must be curious, adaptable and accountable in order to achieve the business goals and sales objectives of Lundbeck Canada. The Neurology Account Manager reports to the National Sales Manager, Neurology.

The safety of our patients

You are expected to immediately forward any reports of adverse events or special situations on our products as well as any product complaints or counterfeit or suspected counterfeit medicine to Medical Information and Pharmacovigilance (canadamedicalinformation@lundbeck.com) as per training on current procedures.

Key responsibilities:

  • Achieve territory sales objectives for all Lundbeck promoted products in neurology.
  • Achieve reach and frequency of actions as per the business plan and objectives - including visibility on the ground —as established by the sales and marketing team for each cycle.
  • Fully understand and promote Lundbeck neurology products and services to HCPs and relevant clinics, using sales cycle promotional material in an efficient and professional manner.
  • Build and maintain relations with clients (doctors, nurses, and business partners); identify their needs; inform them about Lundbeck’s high-quality products.
  • In accordance with the national strategic plan, develop a business plan and identify and implement key tactics to maximize selling efforts, to optimize growth opportunities and achieve sales objectives in their territory and nationally.
  • Manage activity territory budget to optimize reach and targeted customer interaction.
  • Collaborate with sales team members and other departments -including marketing, medical, patient access teams and sales colleagues- to offer tailored solutions and maximize neurology product(s) potential and sales.
  • Prepare and analyze each visit and call as per the procedure in place (pre-call planning, SMART objectives, post-call analysis) with the goal of moving customers along the adoption ladder.
  • Effectively implement needs-based, certified programs (CHEs) and other learning activities (OLAs) as per cycle plan of action and follow up to optimize impact.
  • Work closely with the Medical Science Liaison and Medical Education teams to identify educational opportunities and develop advocacy in territory.
  • Use the CRM (Customer Relations Management system) to ensure that field activities are captured and documented.
  • Use the sales and performance report system (KPIs) to optimize your performance across the territory.

Position Qualifications:

  • Bachelor's degree in life sciences or business administration
  • A minimum of five (5) years of sales experience in the Canadian pharmaceutical industry preferably with experience in neurology or 2 years with experience in neurology
  • Mastery to present scientific data on product with clarity using promotional tools and approved clinical trials      
  • Proven track record of promoting products and managing clients in a knowledge-intensive sector; experience working with neurologists an asset
  • Strong business acumen and business analytical skills
  • Fluent in oral and written English 
  • Familiar with the use of technology (iPad, apps, CRM, etc.) including proficiency with Microsoft Office (Word, Excel, ect.)
  • Must have a valid driving licence in Canada

Working conditions

  • Normal working hours
  • Evening/Weekend commitments: No
  • % of travel required: 10-40%

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