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Customer Relation Manager Jobs (NOW HIRING)

Americare

Patient Relations Manager

New York, NY · On-site

The Patient Relation's Manager acts as a liaison between the patient, facility and Americare ... communication and customer service skills 5. Must possess and portray a professional image ...

Americare

Patient Relations Manager

Brooklyn, NY · On-site +1

The Patient Relation's Manager acts as a liaison between the patient, facility and Americare ... communication and customer service skills 5. Must possess and portray a professional image ...

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How much do customer relation manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer relation manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a Customer Relation Manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a Customer Relation Manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a Customer Relation Manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

More about Customer Relation Manager jobs
What cities are hiring for Customer Relation Manager jobs? Cities with the most Customer Relation Manager job openings:
What are the most commonly searched types of Customer Relation jobs? The most popular types of Customer Relation jobs are:
What states have the most Customer Relation Manager jobs? States with the most job openings for Customer Relation Manager jobs include:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Project Manager - PSAP Relation Manager

Purple Drive Technologies

Remote

$100K - $119K/yr

Full-time

Posted 26 days ago

Job description

Overview:
Role Summary
We are seeking a highly experienced Project Manager (PSAP Relation Manager) to support a critical 9-1-1 Network Transition Project. The ideal candidate will combine strong project management expertise with exceptional communication and problem-solving skills to ensure successful delivery under challenging timelines.
Key Responsibilities
  • Support and manage the 9-1-1 Network Transition project, ensuring smooth coordination across teams.
  • Collaborate with departments, subsidiaries, and external stakeholders to define and manage project timelines and deliverables.
  • Serve as the primary relationship manager for PSAP stakeholders, ensuring alignment and effective communication.
  • Apply strong problem-solving and analytical skills to develop strategic and customer-focused alternatives.
  • Work effectively under tight deadlines and high-pressure environments, maintaining composure and a solution-oriented mindset.
  • Define and enforce testing strategies, acceptance criteria, and change control processes.
  • Provide regular updates to senior management, addressing critical situations with confidence and clarity.
  • Operate both as a self-starter in standalone roles and as a collaborative team player.
Required Skills & Experience
  • Bachelor's degree (B.Sc. or B.A.) with 10+ years of project management experience.
  • Proven expertise in problem-solving, change control environments, and acceptance criteria definition.
  • Excellent interpersonal skills to manage cross-functional relationships and stakeholders.
  • Strong written and verbal communication skills, with the ability to influence and present to senior leadership.
  • Demonstrated ability to lead under pressure and deliver results within challenging timelines.
  • Experience in network transition projects, telecommunications, or public safety environments preferred.
Personal Attributes
  • Calm, levelheaded, and resilient under pressure.
  • Creative, strategic thinker with a customer-first mindset.
  • Confident communicator with senior stakeholders.
  • Self-motivated, proactive, and adaptable in dynamic environments

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