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Customer Management Jobs in Colorado (NOW HIRING)

Menlo Ventures

Customer Success Manager

Denver, CO · On-site

Proven project management abilities with excellent organization, follow‑through, and work ethic. * Comfortable managing multiple customer journeys at once, with a focus on scalable success and ...

Vortex Doors

Customer Service Representative

Centennial, CO · On-site

$16.50 - $22.25/hr

Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. * Dispatching: Efficiently dispatch vehicles and coordinated personnel ...

Ra

Customer Analytic Manager

Denver, CO · On-site

Who holds 7+ years of experience in management consulting. Who holds 2+ years of experience Customer Analytics delivery Who holds 2+ years of experience in CRM Modeling, Reporting, Analytics who is ...

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Customer Management information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do customer management jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer management in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What is customer management?

Customer management refers to the strategies, practices, and tools that businesses use to oversee and improve their interactions with customers. It involves building and maintaining strong relationships, addressing customer needs, solving problems, and ensuring customer satisfaction throughout the entire customer lifecycle. Effective customer management can lead to increased loyalty, repeat business, and positive word-of-mouth, which are crucial for long-term success. This process often utilizes customer relationship management (CRM) software to organize and analyze customer information.

What are the key skills and qualifications needed to thrive in customer management?

To thrive in Customer Management, you need strong interpersonal skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, data analysis tools, and ticketing systems is typically required. Exceptional listening, conflict resolution, and adaptability help professionals build lasting customer relationships and handle challenging situations effectively. These skills are crucial for driving customer satisfaction, retention, and overall business success.

How does a customer management professional typically collaborate with other departments to improve the customer experience?

Customer Management professionals regularly work with teams across sales, marketing, product development, and technical support to ensure seamless service delivery. They act as the voice of the customer, sharing feedback and insights that can help shape product features or refine service processes. Effective collaboration often involves participating in cross-functional meetings, coordinating resolution of customer issues, and developing initiatives that enhance customer satisfaction. This role requires strong communication skills and a proactive approach to building relationships with colleagues in different departments.

What are the most commonly searched types of Customer Management jobs in Colorado?

The most popular types of Customer Management jobs in Colorado are:

Infographic showing various Customer Management job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

Director, Product - Customer Management

Fort Collins, CO • On-site

BillGO
Finance and Insurance • 201 - 500 employees
Learn more about BillGOexternal

$230K - $241K/yr

Other

Medical, Retirement

Re-posted 3 days ago

Job description

BillGO is seeking a Director of Product, Customer Management to define and drive the strategy for managing existing customers across the lifecycle (activation, retention, churn, engagement). This role is responsible for creating the business intent and product vision behind customer management capabilities, ensuring alignment between go‑to‑market execution and internal product and engineering delivery.

You will lead the development of customer management experiences and platforms that enable scalable growth, partnering closely with marketing, engineering, data, and go‑to‑market teams. This role sits at the intersection of strategy, product innovation, and execution. This leader will drive the experience for existing customers, with a focus on increasing lifetime value, improving retention, and broadening the products & services offered to customers.

This role is critical because it enhances BillGO’s customer experience with the product capabilities required to achieve them. By defining the strategy and ensuring alignment between go‑to‑market efforts and internal delivery, this role enables scalable, efficient customer experiences.

Without this role, customer management efforts can become fragmented; with it, BillGO gains a unified, strategic approach that accelerates utilization, improves retention, and ensures the organization builds the right products & services to grow with our customers.

What You’ll DoCustomer Management Product Strategy & Vision
  • Define and own the product strategy and roadmap for customer management capabilities across BGX
  • Translate business goals into scalable product solutions that enhance the customer experience
  • Identify new opportunities to improve utilization, retention, and the expansion of products & services to our customers
Go‑To‑Market Alignment
  • Partner with data and engineering teams to align product capabilities with GTM strategies
  • Ensure product readiness supports the customer experience to improve utilization, retention, and the expansion of products & services
  • Drive alignment between product delivery and external market needs and timelines
Product Development & Delivery
  • Collaborate with engineering to deliver high‑impact customer experience features
  • Define clear requirements, success metrics, and prioritization frameworks
  • Balance speed, scalability, and technical feasibility in product decisions
Performance & Optimization
  • Define and monitor KPIs (net promoter score, retention rates, utilization rates, LTV, etc.)
  • Use data and experimentation to continuously improve customer management outcomes
  • Partner with analytics to ensure measurement frameworks support decision‑making
Cross‑Functional Leadership
  • Serve as the central point of alignment across product, engineering, marketing, and growth
  • Influence stakeholders and drive clarity on priorities and trade‑offs
  • Build and mentor product team members as the function scales
What You Bring
  • 8+ years of experience in product management, with a focus on customer management
  • Proven track record of delivering products & experiences that optimize the customer management experience, especially within digital platforms
  • Experience defining product strategy and leading roadmap execution
  • Strong analytical and problem‑solving skills
  • Deep understanding of customer lifecycle metrics (activation, retention, churn, engagement)
  • Experience with cohort analysis and segmentation
  • Ability to leverage AI tools (e.g., Claude, ChatGPT) as a force multiplier to improve speed, quality, and impact of work
  • Strong experience working cross‑functionally with marketing, engineering, and data teams
Preferred
  • Experience in fintech, payments, banking, or lending
  • Experience with customer experience mapping
  • Experience with process engineering frameworks (LEAN, Six Sigma, etc.)
Compensation

We offer a competitive compensation package, including:

  • Base salary
  • Performance incentive
  • Equity opportunities
  • Comprehensive health, retirement, and lifestyle benefits

This role is about more than compensation, it’s about the opportunity to transform how small businesses thrive in the digital economy.

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