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Customer Service Account Management Jobs (NOW HIRING)

Liberty National Jason Neal Agency

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Customer Service Account Manager

Cullman, AL · On-site

$30K - $70K/yr

We are seeking a Customer Service Account Manager to join our team! Responsibilities: * Prospect ... Quick management opportunities * All expense paid vacation

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

Customer Service Account Manager I Who we are: Atkore is forging a future where our employees ... Experience with CRM software, preferably Salesforce.com * Excellent oral and written communication ...

Tuuci

Customer Service Account Manager

Hialeah, FL

As you master the account management function, you'll be given increasing opportunity to: * Lead ... At least one year in customer service, preferably in a creative or design-related industry ...

Fry Communications, Inc.

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Customer Service Account Administrator

Mechanicsburg, PA · On-site

$50K - $55K/yr

Position Overview A Customer Service Account Administrator (CSAA) is the primary point of contact ... A bachelors degree and/or experience in printing, publishing or project management is preferred.

Omya

Customer Service Account Representative

Cincinnati, OH

$15.25 - $20.75/hr

... Price Offer Management system as well as ensure that all are informed of key issues/accounts ... High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is customer service account management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

How does a customer service account manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

Do customer service account managers get paid well?

Customer Service Account Managers typically earn a median salary that varies by industry and experience, with many earning above average wages compared to other customer service roles. Compensation often includes base salary, bonuses, and benefits, and can increase with skills in account management, communication, and CRM tools. Salaries generally range from $45,000 to $80,000 annually, depending on location and company size.
More about Customer Service Account Management jobs

What states have the most Customer Service Account Management jobs?

States with the most job openings for Customer Service Account Management jobs include:

What job categories do people searching Customer Service Account Management jobs look for?

The top searched job categories for Customer Service Account Management jobs are:

Customer Service Account Management jobs near you

Customer Service Account Management Specialist

Freudenberg

Tyler, TX

$16 - $21.25/hr

Full-time

Re-posted yesterday

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:
  • Deliver Customer Experience Support: Serve as a primary contact for customer inquiries, requests, and issue resolution. Provide accurate, timely, and professional support while ensuring customer needs are addressed in alignment with company standards and service expectations.
  • Support Proactive Customer Engagement: Assist with customer onboarding, follow-up activities, service check-ins, and adoption support. Identify opportunities to improve responsiveness, reduce customer friction, and strengthen long-term customer relationships.
  • Resolve and Escalate Customer Issues: Investigate service concerns, recurring order issues, delivery questions, documentation needs, and other customer-related matters. Coordinate with internal teams to resolve issues and escalate risks or unresolved concerns to the Customer Experience Manager as appropriate.
  • Contribute to Customer Retention and Account Health: Monitor customer feedback, service trends, CRM activity, order behavior, and issue patterns to help identify retention risks or opportunities to improve the customer experience. Support corrective actions and service recovery efforts that protect customer relationships.
  • Support Process Improvement: Identify recurring service gaps, inefficiencies, and customer pain points. Recommend practical improvements, assist with implementation of approved changes, and help maintain consistent local practices aligned with company standards.
  • Maintain Data Quality and Performance Visibility: Accurately document customer interactions, follow-up actions, issue status, and relevant account information in CRM and customer service systems. Support reporting on key performance indicators and use data to inform daily priorities and service improvements.
Qualifications:
  • Bachelor's degree in Business, Communications, Customer Service, or a related field preferred; equivalent experience may be considered.
  • 5-7 years of experience in customer service, customer experience, customer success, sales support, or a related customer-facing role.
  • Demonstrated ability to resolve customer issues, manage follow-up actions, and communicate effectively with internal and external stakeholders.
  • Experience using CRM, ERP, customer service, or case management systems.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests.
  • Strong analytical and problem-solving abilities with attention to detail and data accuracy.
  • Ability to travel as needed for customer visits, training, or internal meetings.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Kluber Lubrication NA LP

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