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Customer Service Account Management Jobs (NOW HIRING)

Robert Half

Customer Service Manager

Windsor Locks, CT · On-site

$80K - $100K/yr

... account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving ...

New

JOSKO Services

Customer Service Representative

Apopka, FL · On-site

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

gaylor

Service Account Coordinator

Nashville, TN

Service Account Coordinator Scope of Work: The Service Account Coordinator plays a vital role in ... This position is responsible for the day-to-day management of assigned customer accounts, acting as ...

gnc

Customer Service Account Coordinator

Wilsonville, OR · On-site

Manages and coordinates customer orders and inquiries and interfaces with related manufacturing and ... The Account Coordinator is responsible for: Responsibilities * Coordinates with Account Manager on ...

Murphy Company

Service Account Manager

Denver, CO · On-site

$85K - $115K/yr

Service Account Manager Murphy Company, the Best Choice in Mechanical construction since 1907, is ... Proficiency in Microsoft Office and CRM software such as Salesforce. * Ability to meet jobsite ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is Customer Service Account Management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to track interactions and account performance.

Is account management a high paying job?

Customer Service Account Management roles can offer competitive salaries, especially with experience, certifications, and in certain industries. Salaries vary based on location, company size, and individual skills, but they generally provide a stable income with opportunities for advancement.

What is account management in customer service?

In customer service, account management involves maintaining and strengthening relationships with clients by understanding their needs, providing tailored support, and ensuring customer satisfaction. Account managers often use CRM tools to track interactions and may coordinate with sales and support teams to deliver consistent service. Effective account management helps retain clients and promotes long-term business growth.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

How does a Customer Service Account Manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.
More about Customer Service Account Management jobs
What states have the most Customer Service Account Management jobs? States with the most job openings for Customer Service Account Management jobs include:
What job categories do people searching Customer Service Account Management jobs look for? The top searched job categories for Customer Service Account Management jobs are:
Customer Service Account Management jobs near you
Customer Service Account Management

Customer Service Account Management

Addison Group

Naperville, IL • On-site

$75K - $82K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Account Management Representative

Location (city, state): Naperville, IL (hybrid 3 days)

Industry: Manufacturing

Pay: $75,000 - $82,000 / Year based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Addison Group is partnering with a global manufacturing organization to hire an Account Management Representative. This is an exciting opportunity to join a growing and collaborative organization who values critical thinking, teamwork and accountability.

Job Description:

The Account Management Representative will act as a primary contact for assigned customers, managing orders from initial entry through final delivery. This role requires strong coordination across internal teams and international partners to ensure customer needs are met accurately, efficiently, and professionally.

Key Responsibilities:

  • Manage customer accounts and oversee the full order lifecycle
  • Enter, track, and confirm orders while monitoring timelines and capacity
  • Communicate proactively with customers regarding order status, delivery, and product inquiries
  • Collaborate with internal teams on forecasting, inventory planning, and logistics coordination
  • Address and resolve service issues, escalating when necessary
  • Identify process improvement opportunities to enhance efficiency and customer experience
  • Support onboarding and ongoing management of new customer accounts

Qualifications:

  • 5+ years of experience in account management, customer service, or a related field
  • Experience supporting product-based businesses and extended supply chains within manufacturing
  • Proficiency with Microsoft Office; ERP experience strongly preferred (Salesforce and/or SAP)
  • Strong communication skills with a proactive, self-directed work style
  • Bachelor’s degree preferred

Additional Details:

  • Direct hire opportunity with benefits after 30 days
  • Supported training and tenured team for learning
  • Friendly and collaborative environment

Perks:

  • Hybrid work schedule, three days in office
  • Competitive compensation package with bonus, extended PTO and paid holidays
  • Modern office location in Naperville 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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