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Customer Service Account Management Jobs (NOW HIRING)

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Your role as a Customer Service Account Manager is to help businesses be successful using our ... Change Management: Comfortable with and embraces change; Identifies opportunities for improvement ...

ABOUT THE ROLE The Customer Service Account Manager manages a high-volume portfolio of active ... Accurately update the Customer Relationship Management (CRM) system with detailed notes on client ...

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

Customer Service Representative

Apopka, FL · On-site

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

Customer Service Representative

Apopka, FL · On-site

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and ...

... manage scheduling Coordinate with vendors, production staff, and customers to ensure timely ... service or account support Strong communication and interpersonal skills Detail-oriented with ...

Works with Account Managers to supply the Rollguard product line. Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes. Initiates ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is Customer Service Account Management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

How does a Customer Service Account Manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.
More about Customer Service Account Management jobs
What states have the most Customer Service Account Management jobs? States with the most job openings for Customer Service Account Management jobs include:

Customer Service Account Manager

Allied National Services

Brooklyn Center, MN

Other

Posted 11 days ago


Job description

Customer Service Account Manager
Allied National Services | Corporate Office

Allied National Services is seeking a Customer Service Account Manager to join our corporate team. This role is ideal for a reliable, upbeat, and assertive professional who thrives in a fast-paced environment and takes ownership of customer satisfaction.

The Account Manager will coordinate vendor services and respond to client requests via phone and email, ensuring all services meet both client expectations and company standards.

Key Responsibilities:

  • Monitor and ensure daily attendance of employees

  • Schedule and coordinate special services via phone

  • Conduct pre- and post-service confirmations

  • Respond promptly to emails and phone inquiries

  • Maintain and update CRM systems

  • Follow up on equipment repairs and service issues

  • Process contractor invoices accurately and efficiently

  • Source, vet, hire, and onboard new contractors and employees

Schedule:
Monday - Friday, 8:00 AM to 4:30 PM

Qualifications:

  • 2+ years of customer service experience in an office setting

  • Consistent work history

  • Strong multitasking and organizational skills

  • Confident decision-making with sound business judgment

  • Ability to prioritize in a fast-paced environment

  • Excellent communication and interpersonal skills

  • Intermediate proficiency in Microsoft Excel

  • High attention to detail with strong follow-up skills

  • Management experience preferred but not required

  • Associate's or Bachelor's degree preferred but not required