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Customer Service Account Management Jobs (NOW HIRING)

Redwood Software

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Collaborate with cross-functional teams-including Product, Professional Services, Support, and ... Customer Account Management organization. YOUR EXPERIENCE * 3-5 years of experience in customer ...

Clean Harbors

Field Service Account Manager

Seattle, WA · On-site

$159K/yr

The Field Services Account Manager is responsible for lead generation and securing Field Services ... Track pipeline and activities using CRM tools to identify growth and cross-sell opportunities.

MD Turbines Inc

Customer Service Representative

Hialeah, FL · On-site

$14.50 - $19.75/hr

Support the team with quote followups, customer inquiries, and account management. * Identify ... Our services include engine teardown, FAA 145-certified repairs, and long-haul logistics, supported ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is Customer Service Account Management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to track interactions and account performance.

Is account management a high paying job?

Customer Service Account Management roles can offer competitive salaries, especially with experience, certifications, and in certain industries. Salaries vary based on location, company size, and individual skills, but they generally provide a stable income with opportunities for advancement.

What is account management in customer service?

In customer service, account management involves maintaining and strengthening relationships with clients by understanding their needs, providing tailored support, and ensuring customer satisfaction. Account managers often use CRM tools to track interactions and may coordinate with sales and support teams to deliver consistent service. Effective account management helps retain clients and promotes long-term business growth.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

How does a Customer Service Account Manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.
More about Customer Service Account Management jobs
What states have the most Customer Service Account Management jobs? States with the most job openings for Customer Service Account Management jobs include:
What job categories do people searching Customer Service Account Management jobs look for? The top searched job categories for Customer Service Account Management jobs are:
Customer Service Account Management jobs near you
ENTERPRISE SALES EXECUTIVE & ACCOUNT MANAGEMENT LEADER

ENTERPRISE SALES EXECUTIVE & ACCOUNT MANAGEMENT LEADER

ABCO MAINTENANCE INC. (BIC# 1854)

Nashville, TN

Other

Posted 10 days ago

Job description

ABCO Facility MaintenanceLocation:RemoteEmployment Type:Full-TimeCompensation: 80K-100K About ABCO: ABCO Facility Maintenance is atrustedprovider of commercial facility maintenance, emergency response, and capital repair services. For over 35 years, we have partnered with multi-site commercial clients across retail, healthcare, industrial,logistics, manufacturing, restaurant, and commercial real estate sectors.As we enter our next phase of growth, we are seeking an experienced sales leader who can drive enterprise business development while leading a high-performing account management team.This is a leadership position for someone who enjoys creating opportunities, building executive relationships, closing complex commercial agreements, and developing a team that delivers exceptional client experiences. Position Summary: TheSeniorEnterpriseSalesExecutive & Team Manageris responsible fordeveloping new enterprisebusiness, expanding existing strategic accounts, and leading the Account Management Team.This individual willmaintainan active sales pipeline while providing leadership, coaching, and accountability for the account managementteam.The ideal candidate combines the mindset of a business developer with the leadership skills needed to build long-term customer relationships and scalable revenue growth

Primary Responsibilities: Enterprise Business Development Generate new enterprise opportunities through proactive prospecting, networking, referrals, and strategic outreach. Build relationships with executive decision-makers including C-suite executives, Facility Directors, Operations Leaders, Procurement Teams, and Real Estate professionals. Develop strategic account plans focused on long-term recurring revenue.

Manage complex sales cycles frominitialcontact through contract execution. Build andmaintaina healthy sales pipeline withaccurateforecasting. Strategic Account Growth: Develop growth strategies for existing national and regional customers.

Identifyopportunities for service expansion,additionallocations, and crossand value added-selling. Conduct executive business reviews with key clients. Improve customer retention through proactive relationship management.

Serve as executive sponsor for strategic customer relationships. Team Leadership: Lead, coach, and develop the Account Management Team. Establish performance expectations, KPIs, and accountability.

Mentor team members in customer service, account management, communication, and relationship development. Collaborate with Operations, Dispatch,Sub-Vendor Team, Project Management, Billing, and Executive Leadership to ensure outstanding clientexperience. Participate in recruiting, interviewing, onboarding, and performance management.

Success in This RoleLooks Like: Consistently generating apipelineofnewqualified enterprise opportunities. Seeking out andsecuringnew strategic commercial clients. Expanded revenue within existing customer accounts.

Developed strong executive relationships with key decision-makers. Built a high-performing account management team focused on exceptional customer serviceand customer retention. Contributed significantly to ABCO's long-term growth strategy.

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