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Customer Service Account Management Jobs (NOW HIRING)

Alphabe Insight Inc

Service Account Assistant

Nashville, TN · On-site

$50K - $54K/yr

We are currently seeking a detail-oriented and proactive Service Account Assistant to support our account management operations. This role plays a key part in maintaining strong client relationships ...

Limitless East Marketing

Service Account Assistant

Tampa, FL

$16.75 - $22.25/hr

We are seeking a detail-oriented and proactive Service Account Assistant to support our account management and client service operations. This role plays a key part in ensuring smooth communication ...

Convergint

Service Account Representative

Memphis, TN · On-site

Manage service delivery to assigned accounts. * Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings ...

Marie Leising & Associates, LLC

Be Seen First

Printing Customer Service Representative

Atlanta, GA · On-site

$60K - $70K/yr

Minimum 3 years' experience in customer service, account management and/or project management in the printing industry. * Print estimating experience a plus. * Technical knowledge in printing ...

Dutch Farms

Full-Service Account Manager

Madison, WI · On-site

$55K/yr

Job Type Full-time Description Dutch Farms Full Service Account Manager * Performs work in selected ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

Alphabe Insight Inc

Service Account Assistant

Tampa, FL · On-site

$16.75 - $22.25/hr

We are seeking a detail-oriented and proactive Service Account Assistant to support our account management and client service operations. This role plays a key part in ensuring smooth communication ...

Dutch Farms Inc

Full-Service Account Manager

Madison, WI · On-site

$55K/yr

Dutch Farms Full Service Account Manager * Performs work in selected grocery stores as directed by ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

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Customer Service Account Management information

See salary details

$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is Customer Service Account Management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

How does a Customer Service Account Manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.
More about Customer Service Account Management jobs
What states have the most Customer Service Account Management jobs? States with the most job openings for Customer Service Account Management jobs include:
What job categories do people searching Customer Service Account Management jobs look for? The top searched job categories for Customer Service Account Management jobs are:
Customer Service Account Management jobs near you
Service Account Manager (Bay Area)

Service Account Manager (Bay Area)

Air Systems Service & Construction LLC

Concord, CA

Other

Posted 6 days ago

Job description

Description

The Service Account Manager is responsible for developing and expanding business with existing and new commercial accounts that span multiple territories. The Account Manager is responsible for account management for existing accounts assigned to them as well as selling new accounts in the markets approved by the Company. The Account Manager will have a commanding knowledge of all our offerings and be extremely knowledgeable about our service offerings. The Account Manager is responsible for carrying out the Company Vision, creating new leads, and meeting assigned goals.

DUTIES & RESPONSIBILITIES

  • Adhere to current Air Systems' (ASSC) policies and procedures as contained in the company's Employee Handbook.
  • Maintain all targeted leads and sales activities in Pipedrive.
  • Create new market share by selling ASSC's services to targeted new and existing commercial customers.
  • Sell add-on services to existing customers, amend existing customer agreements to meet the Company and customers' expectations as needed.
  • Renew existing customer agreements.
  • Drive wider and deeper account penetration with new and existing accounts through frequent proactive contacts.
  • Contact and secure new account business and maintain existing business through:
  • Contact accounts both in person, email and by phone.
  • Represent the company at trade shows as directed by Sales Manager
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Establish call plans and customer follow-up strategies.
  • Follow up with prospects on a frequent and timely basis.
  • Maintain an in-depth knowledge of ASSC's services and customer issues and needs through in-house training, networking and research.
  • Obtain referrals and work with Centers of Influence.
  • Process proposals, new customer set-ups and complete all paperwork in accordance with approved and standardized procedures.
  • Conduct new customer kickoff meetings by contacting customer, Service Manager, and assigned technician to notify all parties involved of ASSC's policies and educated internal staff of contract inclusions and exclusions and to familiarize technician with customer information and building logistics prior to going to the building.
  • Assist Service Dispatchers with updating current customer information.
  • Assist Billing with invoice issues and collections as needed.
  • Attend association meetings, Company meetings, and sales meeting as required.


Depending on Experience

Salary Range: 100,000 - 175,000

Requirements

ASSC EMPLOYEE BEHAVIOR DRIVERS

  • ASSC Employees are excellent communicators. They listen and they respond. (they do not react.) They are clear in their language.
  • ASSC Employees are customer focused. Both internal and external. They work to create the right processes and environments that support the customer.
  • ASSC Employees build new skills. They are always seeking, adding, and honing new and existing skills.
  • ASSC Employees improve the system they work in. They work hard to create successful environments, processes, and systems.
  • ASSC Employees perform outside of their job title. They do what needs to be done to achieve success despite what is or is not in their job description.
  • ASSC Employees follow through. They do what they say they will do.
  • ASSC Employees become company smart. They understand the ins and outs of ASSC. They understand and uphold the company mission statement.


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