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Customer Service Account Management Jobs (NOW HIRING)

Southland Industries

Service Account Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our ... Solid knowledge of CRM * Education:Two-year relevant degree or equivalent training and experience ...

Southland Industries Inc.

Service Account Manager

Tucson, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our ... Solid knowledge of CRM * Education: Two-year relevant degree or equivalent training and ...

Surge Staffing

Account Manager

Dublin, OH · On-site

Experience in sales, customer service, account management, or negotiation is highly valued. * Additional relevant training and certifications will be considered. Knowledge, Skills & Abilities

New

Brandability

Account Manager

San Antonio, TX · On-site

Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in promotional products or a related industry preferred. * Excellent organizational and ...

Brandability Inc

Account Manager

Austin, TX · On-site

Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in promotional products or a related industry preferred. * Excellent organizational and ...

Southland Industries

Service Account Manager

Amarillo, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service offerings. * Develops and executes customer account plans for key and target customers ... Solid knowledge of CRM Benefits As a 100% employee-owned company, we offer a comprehensive benefits ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is customer service account management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

How does a customer service account manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

Do customer service account managers get paid well?

Customer service account managers typically earn a median salary that varies by industry and experience, with many earning above average wages compared to other customer service roles. Compensation often includes base salary, bonuses, and benefits, and can increase with skills in account management, communication, and CRM tools. Salaries generally range from $45,000 to $80,000 annually, depending on location and company size.
More about Customer Service Account Management jobs

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What job categories do people searching Customer Service Account Management jobs look for?

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Customer Service Account Management jobs near you

Remote Facility Maintenance Customer Service Account Manager

Allied National Services

Sewell, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

At Allied National Services, we specialize in delivering reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate will have experience in facility maintenance and a passion for providing top-tier customer service.
Job Description:
As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.
Key Responsibilities:
  • Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
  • Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
  • Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
  • Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
  • Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
  • Maintain accurate records of service requests, repairs, and communications within our systems.
  • Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
  • Provide expert guidance to clients on facility maintenance best practices and preventative care.
  • Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
Qualifications:
  • Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including HVAC, electrical, plumbing, and general repairs-is essential.
  • Proven experience in customer service or account management, preferably in the facility maintenance industry.
  • Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.
  • Strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • Ability to work independently and proactively in a remote environment.
  • Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.
  • Experience using maintenance management software or CRM tools is a plus.
  • High attention to detail and the ability to prioritize tasks effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Flexible, remote working environment.
  • Opportunities for growth and career advancement within Allied National Services.
  • A collaborative and supportive team culture focused on your success.
  • Professional development and training to expand your expertise in the facility maintenance field.
How to Apply:
If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.

Apply