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Customer Service Account Coordinator

Appleton, WI · On-site

Works with Account Managers to supply the Rollguard product line. Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes. Initiates ...

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Customer Service Account Management information

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$26K

$47.3K

$75K

How much do customer service account management jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer service account management in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is Customer Service Account Management?

Customer Service Account Management involves overseeing and nurturing the relationship between a company and its clients to ensure satisfaction, retention, and ongoing business. Professionals in this role address client needs, resolve issues, and act as a communication bridge between the client and the company. They often handle inquiries, coordinate service delivery, and may suggest additional products or services tailored to the client's requirements. The goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication skills, problem-solving abilities, and a background in business or customer relations, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems such as Salesforce and proficiency in Microsoft Office are typically required for managing client information and tracking account activities. Outstanding interpersonal skills, empathy, and adaptability help build long-term client relationships and resolve issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and overall business growth.

What is the difference between Customer Service Account Management vs Customer Support Specialist?

AspectCustomer Service Account ManagementCustomer Support Specialist
CredentialsTypically requires experience in account management, customer service, and communication skillsOften requires technical knowledge, troubleshooting skills, and customer service experience
Work EnvironmentMostly in office settings, managing client accounts and building relationshipsPrimarily in call centers or support centers, resolving technical or service issues
Employer & IndustryCommon in B2B and B2C companies, especially in SaaS, finance, and telecomFound across various industries, including tech, retail, and telecommunications
Search & Comparison IntentPeople looking for roles involving account management and client relationsIndividuals seeking technical support or troubleshooting roles

Customer Service Account Management focuses on maintaining client relationships and managing accounts, while Customer Support Specialists primarily handle technical issues and support inquiries. Both roles require strong communication skills but differ in their focus and work environment.

How does a Customer Service Account Manager typically collaborate with other departments to resolve client issues?

Customer Service Account Managers often serve as a bridge between clients and internal teams such as sales, technical support, and billing. When addressing client concerns, they coordinate with these departments to gather information, troubleshoot problems, and implement solutions efficiently. Strong communication and organizational skills are crucial, as the role requires relaying client feedback and ensuring all parties are aligned on the steps needed to resolve issues. This collaborative approach not only helps address immediate client needs but also contributes to long-term relationship building and client satisfaction.
More about Customer Service Account Management jobs
What states have the most Customer Service Account Management jobs? States with the most job openings for Customer Service Account Management jobs include:
What job categories do people searching Customer Service Account Management jobs look for? The top searched job categories for Customer Service Account Management jobs are:
Customer Service Account Management jobs near you
Customer Service Account Coordinator

Customer Service Account Coordinator

Great Northern

Appleton, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Great Northern Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

20th of 109 rated packaging manufacturers

Job description

About Great Northern:
Founded in 1962, Great Northern is a local, privately-owned paper-based packaging manufacturer known for its secure, stable, and rewarding careers. We foster a collaborative, safe, clean, and enjoyable workplace where team members support and uplift each other.
Our team produces sustainable, eco-friendly products that reach national brands, influencing people's daily lives. At Great Northern, we are dedicated to making a positive impact on the lives of our team members, customers, and the communities we serve.
This position would be working in our division within Great Northern Corporation.
What We can Offer You
In addition to excellent wages, Great Northern has a competitive benefits package including medical, dental, and vision; life insurance; paid vacation; paid holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth!
POSITION SUMMARY
Initiates, coordinates and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and correctly invoiced in Salesforce System. Works with Account Managers to supply the Rollguard product line. Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes. Initiates customer contacts and follows up on inquiries regarding Rollguard product. Gather and review all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer's request. Communicate with General Manager and Account Managers to meet customer needs. Develop relationships throughout all levels of prospects, existing accounts and suppliers. Review month end order reports with the accounting department.
Pay / Hours
Pay is negotiable based upon experience
Core office hours of 8am to 5pm with hour unpaid lunch. Opportunity to work hybrid after 6 months of on site training
Benefits:
Competitive 401K match and a historically generous profit-sharing retirement savings contribution
Paid vacation
Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs.
A near-site clinic and on-site nurse are provided to team members and their families, free of charge
Opportunities to advance your career and compensation level.
Health/fitness and tuition reimbursements
Opportunities for Growth:
You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. Furthermore, you can grow your career with Great Northern through advancement opportunities available at our facilities both locally and nationally.
Expectation:
To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.
Click here for a quick overview on Great Northern Corporation
Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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