ZipRecruiter

Log In

1

Customer Reference Jobs (NOW HIRING)

Thatch

Customer Advocacy Manager

You'll own the program end to end: a formal sales reference process that connects the right customer to the right prospect at the right time, and a customer advocacy motion that turns our strongest ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Reference Jobs

Customer Reference information

See salary details

$9

$18

$26

How much do customer reference jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer reference?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What skills and qualifications are needed to thrive as a customer reference manager?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a customer reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs

What are the most commonly searched types of Customer Reference jobs?

The most popular types of Customer Reference jobs are:

What job categories do people searching Customer Reference jobs look for?

The top searched job categories for Customer Reference jobs are:

Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Partner Customer Reference & Success Story Manager

Remote

The Sage Group
See more jobs at The Sage Groupexternal

$65/hr

Other

PTO

Re-posted 2 days ago

Job description

Partner Customer Reference & Success Story Manager

The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful, multi-channel co-marketing content. Working alongside external agencies who conduct raw customer and partner interviews, you will serve as the primary editorial lead and program owner—editing raw transcripts, shaping narrative arcs, and converting interviews into high-impact case studies, executive video scripts, and event spotlights.

Key Responsibilities

  • Editorial Review & Narrative Shaping: Manage agency deliverables (interview transcripts, rough case study drafts) and polish them into compelling, Client-ready customer and partner success stories. Ensure all reference assets highlight technical transformation, joint partner value, and clear ROI metrics.
  • Event & On-Site Reference Activation: Lead reference capture campaigns around major enterprise events, coordinating customer/partner interview tracks on-site and turning high-profile conversations into polished marketing collateral.
  • Program & Stakeholder Coordination: Partner with Field Marketing, Partner Success Managers, and PR/Legal teams to secure proper customer approvals, consent forms, and co-branding permissions. Maintain the centralized library of partner customer references, making content easily accessible for sales enablement and global campaigns.

Essential Requirements & Qualifications

  • Experience: 4–6+ years in Customer Advocacy, Reference Marketing, Editorial Content, or Customer Success communications within enterprise B2B tech.
  • Strong Copyediting & Writing: Exceptional editorial skills with a sharp eye for narrative structure, tone, and technical accuracy when editing agency-produced copy.
  • Agency Management: Proven track record of managing external creative/copywriting agencies, providing clear briefs, and maintaining strict quality standards.
  • Event/Field Execution: Experience leveraging customer interviews at large-scale tech conferences to build post-event reference assets.

Duration: 1 year and ongoing

Remote anywhere: PST preferred but open to other time zones

Pay: $65.00 / W2 – 80 hours PTO

Apply