Manage reference requests and customer engagement * Develop relationships with key customers for executive references and advisory programs * Drive joint customer promotion: events, speaking ...
Manage reference requests and customer engagement * Develop relationships with key customers for executive references and advisory programs * Drive joint customer promotion: events, speaking ...
Manage reference requests and customer engagement * Develop relationships with key customers for executive references and advisory programs * Drive joint customer promotion: events, speaking ...
Manage reference requests and customer engagement * Develop relationships with key customers for executive references and advisory programs * Drive joint customer promotion: events, speaking ...
Customer Marketing Manager
San Francisco, CA · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
San Francisco, CA · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
New York, NY · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
New York, NY · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
OR · On-site
Build and manage a scalable customer reference program, including intake, advocate matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer ...
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Quick apply
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
San Jose, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Quick apply
Customer Advocacy Manager
San Jose, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Operations Lead
New York, NY · On-site
$146K/yr
Customer reference program: Own the customer reference process end-to-end: identification, activation, tracking, and maintenance. Work with CS to make the program systematic and ensure references are ...
New
Customer Operations Lead
New York, NY · On-site
$146K/yr
Customer reference program: Own the customer reference process end-to-end: identification, activation, tracking, and maintenance. Work with CS to make the program systematic and ensure references are ...
New
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
... library customer education such as bibliographic instruction, tours and preparation of ... Participates in the library's general reference research and outreach services. 7. Uses, instructs ...
New
... library customer education such as bibliographic instruction, tours and preparation of ... Participates in the library's general reference research and outreach services. 7. Uses, instructs ...
New
Reference Librarian
Irvine, CA · On-site
$70K - $80K/yr
The Reference librarian reports to the Director of the Law Library. Requirements: Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...
Quick apply
Reference Librarian
Irvine, CA · On-site
$70K - $80K/yr
The Reference librarian reports to the Director of the Law Library. Requirements: Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...
Reference Librarian
Aurora, IL · On-site
Provide proactive, customer-oriented information, reference, and research assistance. * Develop, design, and deliver research skills classes in partnership with faculty and the IRC Supervisor
Reference Librarian
Aurora, IL · On-site
Provide proactive, customer-oriented information, reference, and research assistance. * Develop, design, and deliver research skills classes in partnership with faculty and the IRC Supervisor
Librarian-Reference
Lincoln, NE · On-site
$56K/yr
... library customer education such as bibliographic instruction, tours and preparation of ... Participates in the library's general reference research and outreach services. 7. Uses, instructs ...
New
Librarian-Reference
Lincoln, NE · On-site
$56K/yr
... library customer education such as bibliographic instruction, tours and preparation of ... Participates in the library's general reference research and outreach services. 7. Uses, instructs ...
New
Reference Librarian
Aurora, IL · On-site
Provide proactive, customer-oriented information, reference, and research assistance. * Develop, design, and deliver research skills classes in partnership with faculty and the IRC Supervisor
Reference Librarian
Aurora, IL · On-site
Provide proactive, customer-oriented information, reference, and research assistance. * Develop, design, and deliver research skills classes in partnership with faculty and the IRC Supervisor
Reference Librarian
Irvine, CA · On-site
$70K - $80K/yr
The Reference librarian reports to the Director of the Law Library. Requirements Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...
Reference Librarian
Irvine, CA · On-site
$70K - $80K/yr
The Reference librarian reports to the Director of the Law Library. Requirements Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...
Customer Operations Lead
New York, NY · Remote
$137K/yr
Customer reference program: Own the customer reference process end-to-end: identification, activation, tracking, and maintenance. Work with CS to make the program systematic and ensure references are ...
New
Quick apply
Customer Operations Lead
New York, NY · Remote
$137K/yr
Customer reference program: Own the customer reference process end-to-end: identification, activation, tracking, and maintenance. Work with CS to make the program systematic and ensure references are ...
New
Customer Reference information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do customer reference jobs pay per hour?
As of Jul 10, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?
To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.
What are Customer References?
Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.
How does a Customer Reference professional typically collaborate with sales and marketing teams?
Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.
What is the difference between Customer Reference vs Customer Service Representative?
| Aspect | Customer Reference | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically requires sales or marketing experience, familiarity with CRM tools | Requires communication skills, customer service training, sometimes certifications |
| Work Environment | Office-based, client-facing, often in sales or marketing teams | Call centers, retail, or office settings, interacting directly with customers |
| Employer & Industry Usage | Used in sales, marketing, and client management to gather testimonials and referrals | Used across industries to handle customer inquiries, complaints, and support |
While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.
More about Customer Reference jobs
What are the most commonly searched types of Customer Reference jobs? The most popular types of Customer Reference jobs are:
What job categories do people searching Customer Reference jobs look for? The top searched job categories for Customer Reference jobs are:
Full-time
Re-posted 9 days ago
Job description
Title: Global Customer Advocacy & References Program Manager
Location: Remote
Role Overview
We are looking for a Global Customer Advocacy & References Program Manager to build and scale a global customer advocacy program that turns customer success into compelling proof points, supports sales, and strengthens our market credibility.
This role will own the end-to-end program, from creating customer stories to enabling sales with references and driving joint customer promotion.
Key Responsibilities
- Build and manage a structured, global customer advocacy and references program
- Define processes, governance, and KPIs to scale the program
- Drive creation of:
- In-depth case studies (outcome-driven)
- Customer success snapshots (1-slide KPI stories)
- Short customer videos
- Ensure alignment with messaging and sales priorities
- Build and manage a customer reference directory to serve sales efforts
- Support sales with relevant references for active deals
- Manage reference requests and customer engagement
- Develop relationships with key customers for executive references and advisory programs
- Drive joint customer promotion: events, speaking opportunities, Webinars, podcasts, interviews and joint PR on key milestones
- Partner with Sales, Customer Success, Product, and Marketing
- Ensure advocacy assets are accessible and actively used
Requirements
- 5+ years in customer marketing, advocacy, product marketing, or customer success
- B2B experience within a SaaS environment
- Experience in marketing within a Born in Cloud environment
- Experience managing customer references and/or advocacy programs
- rong storytelling and communication skills
- Ability to work cross-functionally and drive execution
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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