As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
Technical Customer Success Manager
OR · Remote
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...
Technical Customer Success Manager
OR · Remote
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...
The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Act as a liaison between clients and our technical staff * Advocate on behalf of the client's best ...
The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Act as a liaison between clients and our technical staff * Advocate on behalf of the client's best ...
Description We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives ...
Quick apply
Description We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives ...
Technical Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
Technical Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
Senior Customer Success Manager
Washington, DC · On-site +1
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
Senior Customer Success Manager
Washington, DC · On-site +1
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
Senior Customer Success Manager
Washington, DC · On-site +1
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
Senior Customer Success Manager
Washington, DC · On-site +1
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...
New
About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...
About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...
Technical Customer Success Manager - Networking & Infrastructure
$150K - $170K/yr
As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre-sales engagement ...
Technical Customer Success Manager - Networking & Infrastructure
$150K - $170K/yr
As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre-sales engagement ...
We are seeking a Technical Customer Success Manager (Internally "Customer Success Manager") to join our team. You will serve as a strategic advisor to empower leading organizations to transform their ...
Quick apply
We are seeking a Technical Customer Success Manager (Internally "Customer Success Manager") to join our team. You will serve as a strategic advisor to empower leading organizations to transform their ...
Own end to end technical success across assigned customer accounts. Implementing architecture and ... Bring customer feedback to Product Management and Engineering, and improve product and deployment ...
Own end to end technical success across assigned customer accounts. Implementing architecture and ... Bring customer feedback to Product Management and Engineering, and improve product and deployment ...
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
Technical Customer Success Manager (Robotics)
Watertown, MA · On-site
$80K - $135K/yr
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
Quick apply
Technical Customer Success Manager (Robotics)
Watertown, MA · On-site
$80K - $135K/yr
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every ... You'll need to be incredibly helpful, technical enough to help our customers, and solve real ...
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every ... You'll need to be incredibly helpful, technical enough to help our customers, and solve real ...
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term ...
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term ...
Technical Customer Success US
Chicago, IL · On-site
As a Technical Customer Success Manager, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. You'll be hands-on, digging into ...
Technical Customer Success US
Chicago, IL · On-site
As a Technical Customer Success Manager, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. You'll be hands-on, digging into ...
Senior Technical Customer Success Manager information
See salary details
$50.5K - $63.7K
3% of jobs
$63.7K - $77K
1% of jobs
$77K - $90.2K
5% of jobs
$90.2K - $103.4K
5% of jobs
$114.8K is the 25th percentile. Wages below this are outliers.
$103.4K - $116.6K
12% of jobs
$116.6K - $129.9K
15% of jobs
The median wage is $136.9K / yr.
$129.9K - $143.1K
16% of jobs
$154K is the 75th percentile. Wages above this are outliers.
$143.1K - $156.3K
21% of jobs
$156.3K - $169.5K
13% of jobs
$169.5K - $182.8K
4% of jobs
$182.8K - $196K
4% of jobs
$50.5K
$135.6K
$196K
How much do senior technical customer success manager jobs pay per year?
As of Jul 12, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.
What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?
| Aspect | Senior Technical Customer Success Manager | Technical Customer Success Manager |
|---|---|---|
| Required Credentials | Typically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledge | Usually requires 2-4 years of experience and relevant technical certifications |
| Work Environment | Leads complex customer accounts, mentors junior staff, and collaborates with cross-functional teams | Manages customer relationships, provides technical support, and ensures product adoption |
| Employer & Industry Usage | Common in SaaS, cloud services, and enterprise software companies | Widely used across tech, software, and IT service providers |
The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.
What does a senior Customer Success Manager do?
A senior Customer Success Manager oversees client relationships to ensure satisfaction and retention, often leading onboarding, training, and support efforts. They analyze customer data, coordinate with sales and product teams, and develop strategies to maximize customer value and reduce churn. Strong communication, problem-solving skills, and familiarity with customer success tools are essential for this role.
What is a typical CSM salary?
A Senior Technical Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, stock options, and benefits, with higher compensation often associated with technical skills and certifications in customer success tools.
Will AI replace CSM?
AI is unlikely to fully replace Senior Technical Customer Success Managers, as their role involves complex problem-solving, relationship building, and understanding customer needs that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and personalized support. The role may evolve to include more technical skills and familiarity with AI-driven platforms, but human expertise remains essential for customer success.
How much does a senior Customer Success Manager earn?
A senior Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech-focused companies that value customer retention and relationship management skills.
More about Senior Technical Customer Success Manager jobs
What cities are hiring for Senior Technical Customer Success Manager jobs? Cities with the most Senior Technical Customer Success Manager job openings:
What states have the most Senior Technical Customer Success Manager jobs? States with the most job openings for Senior Technical Customer Success Manager jobs include:
What job categories do people searching Senior Technical Customer Success Manager jobs look for? The top searched job categories for Senior Technical Customer Success Manager jobs are:
- Full Time Senior Customer Success Manager
- Remote Senior Customer Success Manager
- Senior Customer Success Manager Edtech
- Flexible Customer Success Manager Remote
- Shopify Customer Success Manager
- Totango
- Full Time Customer Success Manager Edtech
- Customer Success Manager Ii
- Senior Customer Success Manager
- Weekend Customer Success Manager
Full-time
Posted 18 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
Preferred Requirements:
Benefits
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3-6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience supporting EdTech or K-12 education technology platforms.
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities