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Senior Technical Customer Success Manager Jobs (NOW HIRING)

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

Domo

OR · On-site

POSITION SUMMARY As a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Act as a liaison between clients and our technical staff * Advocate on behalf of the client's best ...

MongoDB

Senior Customer Success Manager

Boston, MA · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Eon

Technical Customer Success

About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager As a Senior Customer Success Manager at Rapid7, you will be the ... We partner closely with technical teams, security leaders, and executives to drive adoption ...

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Senior Technical Customer Success Manager information

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$135.6K

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How much do senior technical customer success manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

How much does a senior customer success manager make in the US?

A senior customer success manager in the US typically earns between $80,000 and $130,000 annually, with the average around $100,000. Compensation varies based on experience, industry, company size, and location, and may include bonuses and stock options.

What is the highest salary in customer success?

The highest salaries for senior technical customer success managers can exceed $150,000 annually, especially in high-demand industries or large tech companies. Compensation often includes bonuses, stock options, and benefits, reflecting experience, location, and company size.

What is a CSM salary?

A Senior Technical Customer Success Manager (CSM) salary typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and the role often requires strong communication and technical skills.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

What does a senior customer success manager do?

A senior customer success manager oversees client relationships to ensure satisfaction and retention, often acting as a bridge between customers and technical teams. They analyze customer needs, provide strategic guidance, and help optimize product usage, frequently using CRM tools. This role requires strong communication skills and industry knowledge to proactively address issues and promote long-term success.
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Senior Technical Customer Success Manager jobs near you
Technical Customer Success Manager

Technical Customer Success Manager

AllVoices

Remote

Full-time

Posted 24 days ago

Job description

AllVoices helps People teams manage employee relations with more consistency and less manual effort. Centralize your cases, investigations, performance issues, accommodation requests, and exit interviews all in one place. Leverage AI to automate repetitive tasks, streamline case intake, draft case summaries, and surface insights you might miss.
AllVoices makes it easier to stay organized and respond quickly and consistently to employee relations issues.
People Teams using AllVoices resolve cases faster, avoid costly mistakes, and build trust in a fair process-with less manual lift.
Innovative companies like Zillow, Sweetgreen, Patagonia, Chipotle, DoorDash and Zapier use AllVoices to replace messy spreadsheets, inconsistent documentation, and manual case tracking.
AllVoices integrates seamlessly with your HRIS, pulls in employee data, and surfaces AI-powered insights across the organization so you can spot trends, track outcomes, and confidently report up to leadership.
That's why AllVoices was named a leader in the HR Case Management and Whistleblowing categories by G2.
Technical Customer Success Manager Remote • Full-Time
About the Role
Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations - employee relations, workplace investigations, company culture, performance management, and everything in between. At AllVoices, we are building AI-native technology to help them manage, track, and analyze these employee relations issues at scale.
We're looking for a Technical Customer Success Manager who sits at the intersection of relationship management, technical fluency, and commercial ownership.
We are looking for someone who leads with curiosity and empathy, earns trust through expertise and follow-through, and holds themselves accountable to customer outcomes.
What You'll Own
Technical
  • Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
  • Guide customers through API implementations, including authentication, data mapping, and error handling
  • Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
  • Diagnose complex issues across systems, logs, and data flows - not just UI-level problems
  • Partner with customer IT teams on security, data governance, and integration best practices
  • Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
  • Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic - enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer

Customer
  • Full lifecycle ownership of an Enterprise book of business - renewals, expansions, upsells, risk mitigation, and ongoing value delivery
  • Build deep, multi-threaded relationships across customer organizations, from day-to-day HR practitioners to executive sponsors
  • Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure, to drive tailored success plans
  • Partner closely with Product & Engineering to synthesize customer feedback into actionable insights, advocate for high-impact gaps, and influence roadmap prioritization based on demonstrated customer value
  • Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value
  • Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk

What We're Looking For
  • 4+ years in a Technical Customer Success or Technical Account Management role at a B2B SaaS company
  • Proven ability to build trusted relationships with stakeholders of varying levels
  • Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations
  • Working knowledge of SQL for querying and validating customer data
  • Ability to read logs, inspect API responses, and diagnose issues across systems
  • Demonstrated use of AI tools in a professional context, with a forward-leaning perspective on how AI can improve customer engagement and operational efficiency
  • Exceptional communication skills across audiences: you can translate technical concepts for HR practitioners and business priorities for IT teams
  • High degree of accountability and revenue ownership

Bonus Points
  • Experience in HR tech or working with HR practitioners and people operations teams
  • Familiarity with HRIS systems, HR workflows, or compliance environments
  • Experience with CS Operations, process design, or driving efficiency improvements within a Customer Success organization

Apply