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Senior Technical Customer Success Manager Jobs (NOW HIRING)

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Eon

Technical Customer Success

About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...

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Senior Technical Customer Success Manager information

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$50.5K

$135.6K

$196K

How much do senior technical customer success manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

What does a senior Customer Success Manager do?

A senior Customer Success Manager oversees client relationships to ensure satisfaction and retention, often leading onboarding, training, and support efforts. They analyze customer data, coordinate with sales and product teams, and develop strategies to maximize customer value and reduce churn. Strong communication, problem-solving skills, and familiarity with customer success tools are essential for this role.

What is a typical CSM salary?

A Senior Technical Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, stock options, and benefits, with higher compensation often associated with technical skills and certifications in customer success tools.

Will AI replace CSM?

AI is unlikely to fully replace Senior Technical Customer Success Managers, as their role involves complex problem-solving, relationship building, and understanding customer needs that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and personalized support. The role may evolve to include more technical skills and familiarity with AI-driven platforms, but human expertise remains essential for customer success.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech-focused companies that value customer retention and relationship management skills.
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Senior Technical Customer Success Manager jobs near you
Infographic showing various Senior Technical Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $135,610 per year, or $65.2 per hour.

Senior Technical Customer Success Manager

Sentry

New York, NY • On-site

$155K - $175K/yr

Full-time

Re-posted 13 days ago

Job description

About Sentry
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today's application monitoring standard and our team is building its AI-native future.
About the role:
Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you'll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.
You'll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you'll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers' technical and business goals are met.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you're a technologist with experience supporting technical products in customer-facing roles-and you're eager to join a fast-growing team delivering real value through an exceptional product-we'd love to meet you.
In this role you will:
  • Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
  • Drive customer success and health through effective onboarding, adoption, value realization, and retention.
  • Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
  • Act as a trusted, strategic advisor to each assigned customer-driving best practices, innovation, and long-term success.
  • Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
  • Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

You'll love this job if you:
  • Enjoy talking about technology and interfacing with engineers and engineering leaders
  • Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
  • Appreciate working on a variety of projects with customers from lots of different industries
  • Like being "in the middle of it all", working across the organization to move the product forward
  • Have a fast-paced, results-driven mindset
  • Love developer tools, open-source, and/or all things software development life cycle!

Qualifications
  • This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
  • BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
  • 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
  • Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Impressive executive presence and communication abilities
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
  • You're driven; no one needs to push you to excel; it's just who you are
  • Passion for technology and being a part of a fast-growing SaaS company

Bonus qualifications
  • Past experience as a developer/devops
  • Extensive knowledge in application monitoring, Logs, Metrics, Traces

Equal Opportunity at Sentry
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy.

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