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Senior Technical Customer Success Manager Jobs (NOW HIRING)

Intentwise

Senior Customer Success Manager

Senior Customer Success Manager We are looking for a Senior Customer Success Manager to join our growing team and serve as a strategic partner to our customers. This is a full-time remote position ...

Otto

Customer Success Manager

Austin, TX · On-site

$70K - $80K/yr

Customer Success Manager Location : Austin, TX Hybrid preferred. Remote, US-based. Salary Range ... Implementation, technical onboarding, or technical customer success experience -- comfortable ...

Terial

Senior Customer Success Manager

New York, NY · On-site

$150K/yr

Senior Customer Success Manager (CSM) Salary : $120-150k annually + Equity Location : New York City (In-Person) About Terial: Terial is disrupting the ~$13+ trillion global construction industry with ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Surge AI

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the primary point of contact for ... technical solutions and independently optimizing systems to meet client needs

Northbeam LLC

Senior Customer Success Manager

$15K - $28K/mo

Senior Customer Success Manager New York About Northbeam Northbeam is building the world's most ... Act as the first line of support for any technical issues raised by customers via support tickets ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from ...

VanishID

Customer Success Manager

Drive technical integrations: VanishID delivers value across teams through integrations, so be ... You can confidently engage C-suite executives, board members, and senior stakeholders in writing ...

Omnicell

Customer Success Manager

Nashville, TN · On-site

$67K - $80K/yr

As a Customer Success Manager , you'll build trusted relationships with large enterprise partners ... and Technical Support while partnering directly with senior pharmacy and retail leaders. If you ...

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Senior Technical Customer Success Manager information

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$50.5K

$135.6K

$196K

How much do senior technical customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

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Senior Technical Customer Success Manager jobs near you
Infographic showing various Senior Technical Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $135,610 per year, or $65.2 per hour.

Senior Customer Success Manager

Remote

Intentwise
Marketing • 11 - 50 employees
Learn more about Intentwiseexternal

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to join our growing team and serve as a strategic partner to our customers. This is a full-time remote position based in the United States.

What You'll Do?

Own Strategic Customer Relationships

  • Build trusted partnerships with key customer stakeholders across brands, agencies, and commerce teams.
  • Act as a strategic advisor, helping customers maximize value from Intentwise's platform and solutions.
  • Lead regular business reviews, success planning, and executive-level conversations.

Drive Adoption, Retention & Growth

  • Ensure customers successfully adopt and expand their use of Intentwise Ad Optimizer, Intentwise Analytics Cloud, Intentwise Explore, and emerging AI solutions.
  • Identify opportunities for account growth, upsells, cross-sells, and long-term expansion.
  • Partner closely with Sales to support renewals and revenue growth initiatives.

Champion the Voice of the Customer

  • Serve as the primary advocate for customers across Product, Engineering, Marketing, and Sales.
  • Gather customer feedback, identify trends, and influence product direction based on market needs.
  • Help customers navigate change and adopt new capabilities as the retail media landscape evolves.

Proactively Manage Success & Risk

  • Monitor account health and customer engagement to identify risks before they become issues.
  • Develop action plans that improve retention, satisfaction, and business outcomes.
  • Drive resolution of customer challenges with urgency and ownership.

Represent Intentwise Externally

  • Travel periodically to customer offices, industry events, and conferences as needed.
  • Build strong relationships within the broader retail media and e-commerce ecosystem.
What We're Looking For?
  • 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
  • Hands-on experience working with Amazon Ads, Walmart Connect, retail media networks, or e-commerce technologies.
  • Proven success managing customer relationships, driving retention, renewals, and account growth.
  • Strong business acumen with the ability to connect platform capabilities to customer outcomes.
  • Excellent communication, presentation, and stakeholder management skills.
  • A proactive, highly organized approach with a strong sense of ownership and execution.
  • Passion for helping customers succeed in a fast-paced SaaS environment.
Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or a related field required.
  • Experience in retail media, digital advertising, e-commerce, or analytics platforms strongly preferred.
Why Join Intentwise?

At Intentwise, we're building the future of commerce intelligence, observability, and AI-driven retail media operations. You'll work alongside a passionate team that is helping some of the world's leading brands and agencies make smarter decisions using data and AI.

What You'll Get?
  • The opportunity to work with cutting-edge commerce data, analytics, and AI technologies.
  • Exposure to leading brands, agencies, and retail media programs.
  • A collaborative, innovative, and learning-focused culture.
  • The ability to influence product strategy and customer success at a rapidly growing company.
  • Competitive compensation, benefits, and growth opportunities.

Join us in shaping the next generation of retail media intelligence and commerce technology.

Apply