ZipRecruiter

Log In

1

Software Customer Success Manager Jobs (NOW HIRING)

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post ... Our software seamlessly connects digital retail to in-store operations, empowering businesses to ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Work with the Development team to drive the vision and development of software products and the ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). Nice to Have: * Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but ... Proficiency with CRM software and account management systems * Great organizational and ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsSoftware Customer Success Manager Jobs

Software Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do software customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for software customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Customer Success Manager vs Software Account Manager?

AspectSoftware Customer Success ManagerSoftware Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, ongoing supportRelationship management, sales-oriented
Required SkillsCustomer service, product knowledge, communicationSales skills, negotiation, relationship building

While both roles involve client interaction, a Software Customer Success Manager focuses on customer satisfaction and retention through proactive support, whereas a Software Account Manager emphasizes managing accounts for renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What cities are hiring for Software Customer Success Manager jobs?

Cities with the most Software Customer Success Manager job openings:

What are popular job titles related to Software Customer Success Manager jobs?

For Software Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Software Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Boston, MA • On-site

Tiretutor
Motor Vehicle Manufacturing • 1 - 10 employees
Learn more about Tiretutorexternal

$85K - $95K/yr

Other

Posted 9 days ago

Job description

Customer Success Manager

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.

TireTutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Founded in 2018, Tire Tutor is a Boston-based startup that has created the first true all-in-one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in-store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world-class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e-commerce tire catalogs, B2B wholesale ordering software with real-time inventory management, and machine-learning-driven advertising. Tire Tutor's products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You'll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world-class experience.

Serve as the primary strategic advisor for customers post-implementation, ensuring they achieve long-term success

Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities

Develop customer success plans to align with each customer's workflows, technical requirements, and business goals

Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices

Collaborate cross-functionally with Product and Engineering to solve issues and deliver customer feedback

Track customer health, conduct regular business reviews, and maintain playbooks for engagement

2+ years of experience in Customer Success, Account Management, or related client-facing roles

Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems

Strong technical aptitude—comfortable learning and explaining software systems, APIs, or integration

Ability to build trust and rapport with clients quickly and maintain strong relationships

Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)

Located in the Boston area and able to visit the office in Government Center 2-3 times per week

Direct ownership over the customer lifecycle and product adoption

Key role in the growth and success of a high-impact startup

Gain hands-on experience across software, customer success, and operations

$85,000 - $95,000 per year

Apply