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Enterprise Customer Success Manager Jobs (NOW HIRING)

Schema App

Enterprise Customer Success Manager

Enterprise Customer Success Manager Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We're a smart, collaborative group driven by a ...

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer ...

Virtuous

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization ...

Avid Technology

Enterprise Customer Success Manager

Enterprise Customer Success Manager (CSM) It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We ...

Snappy App, Inc

Enterprise Customer Success Manager

$85K - $100K/yr

Enterprise Customer Success Manager Location: Remote - U.S. Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a ...

Snappy

Enterprise Customer Success Manager

$15K - $100K/yr

Enterprise Customer Success Manager Snappy is looking for an Enterprise Customer Success Manager to join our Customer Success Team. In this role, you will be a key team member in the Customer Success ...

XRC Ventures

Enterprise Customer Success Manager

$85K - $100K/yr

Enterprise Customer Success Manager Snappy is looking for an Enterprise Customer Success Manager to join our Customer Success Team. In this role, you will be a key team member in the Customer Success ...

Built In

Enterprise Customer Success Manager

Chicago, IL · On-site

$100K - $120K/yr

We're looking for an Enterprise Customer Success Manager We're looking for an Enterprise Customer Success Manager who thrives at the intersection of customer success, product expertise, and strategic ...

Bynder

Enterprise Customer Success Manager

Boston, MA · On-site

Enterprise Customer Success Manager At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding ...

Perplexity

Enterprise Customer Success Manager

New York, NY · On-site

$170K - $220K/yr

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through ...

Pendulum Intelligence, Inc.

$140K/yr

About the role We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue ...

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Enterprise Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do enterprise customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for enterprise customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an Enterprise Customer Success Manager do?

An Enterprise Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with large, high-value clients to ensure they achieve their desired outcomes with a company's products or services. They act as a strategic advisor, helping clients maximize value, resolve issues, and drive product adoption. Enterprise CSMs often coordinate with sales, support, and product teams to deliver tailored solutions, manage renewals, and identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as an Enterprise Customer Success Manager?

To thrive as an Enterprise Customer Success Manager, you need a strong background in account management, relationship building, and a deep understanding of SaaS or technology solutions, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is typically required. Exceptional communication, strategic thinking, and problem-solving abilities are crucial soft skills for managing complex client relationships. These skills ensure you can drive customer satisfaction, foster long-term partnerships, and help clients achieve their business goals.

How does an Enterprise Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

As an Enterprise Customer Success Manager, you will frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients receive a seamless experience. You'll relay customer feedback to Product teams for improvements, coordinate with Support to resolve complex issues, and partner with Sales on upsell or renewal opportunities. Effective communication and stakeholder management are key, as you'll act as a bridge between the client and internal teams to drive customer success and retention.

What cities are hiring for Enterprise Customer Success Manager jobs?

Cities with the most Enterprise Customer Success Manager job openings:

What states have the most Enterprise Customer Success Manager jobs?

States with the most job openings for Enterprise Customer Success Manager jobs include:

What are popular job titles related to Enterprise Customer Success Manager jobs?

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Infographic showing various Enterprise Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager

Manhattan, NY • On-site

Kaizen Stackup
See more jobs at Kaizen Stackupexternal

Other

Re-posted 20 days ago

Job description

Enterprise Customer Success Manager
Full-time Position
About Us
We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team.
Position Overview
As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles.
Key Responsibilities
  • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges.
  • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities.
  • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns.
  • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform.
  • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community.
  • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives.
  • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk.
  • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap.
  • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation.
  • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus
  • 5+ years of experience in customer success, account management, or consulting roles

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