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SentiLink

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Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music ...

FreedomPay

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FreedomPay is seeking an Enterprise Customer Success Manager to manage a portfolio of strategic enterprise customers across global markets. This role combines strategic relationship management with ...

MariaDB

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Donorbox

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DeleteMe

Job Summary As an Enterprise Customer Success Manager, you will own and shape the post-sale experience for enterprise customers who rely on DeleteMe to protect the highly sensitive personal data of ...

Navan

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New York, NY · On-site

As an Enterprise Customer Success Manager , you will be the trusted advisor and business owner for a portfolio of Navan's most strategic enterprise customers. You will be accountable for protecting ...

Bynder

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San Carlos, CA · On-site

$92K - $130K/yr

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vivenu

Enterprise Customer Success Manager

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Enterprise Customer Success Manager Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live ...

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How much do enterprise customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for enterprise customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an Enterprise Customer Success Manager do?

An Enterprise Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with large, high-value clients to ensure they achieve their desired outcomes with a company's products or services. They act as a strategic advisor, helping clients maximize value, resolve issues, and drive product adoption. Enterprise CSMs often coordinate with sales, support, and product teams to deliver tailored solutions, manage renewals, and identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as an Enterprise Customer Success Manager?

To thrive as an Enterprise Customer Success Manager, you need a strong background in account management, relationship building, and a deep understanding of SaaS or technology solutions, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is typically required. Exceptional communication, strategic thinking, and problem-solving abilities are crucial soft skills for managing complex client relationships. These skills ensure you can drive customer satisfaction, foster long-term partnerships, and help clients achieve their business goals.

How does an Enterprise Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

As an Enterprise Customer Success Manager, you will frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients receive a seamless experience. You'll relay customer feedback to Product teams for improvements, coordinate with Support to resolve complex issues, and partner with Sales on upsell or renewal opportunities. Effective communication and stakeholder management are key, as you'll act as a bridge between the client and internal teams to drive customer success and retention.

What cities are hiring for Enterprise Customer Success Manager jobs?

Cities with the most Enterprise Customer Success Manager job openings:

What states have the most Enterprise Customer Success Manager jobs?

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What are popular job titles related to Enterprise Customer Success Manager jobs?

For Enterprise Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Enterprise Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager

San Francisco, CA • On-site

Collectly
Health Care and Social Assistance • 11 - 50 employees
Learn more about Collectlyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About Collectly
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are seeking a Enterprise Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience as a Enterprise Customer Success Manager in a SaaS startup environment.
Please Note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.
Key Responsibilities
  • Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
  • Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
  • Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
  • Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
  • Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth
  • Harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
  • Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions
  • Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
  • Collaborate with the sales team to identify expansion opportunities within existing accounts, helping to drive upsell and cross-sell initiatives
  • Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
  • Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
  • Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space

What Success Looks Like
Within the first 90 days, this leader will:
  • Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape
  • Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities
  • Shadow QBRs and customer escalations to understand existing processes and customer expectations
  • Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential

Over two quarters, success includes:
  • Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation
  • Achieve a net revenue retention (NRR) target of 120%+ across managed accounts
  • Drive measurable product adoption improvements across the portfolio, tracked via usage metrics
  • Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team
  • Develop at least 1-2 customer case studies or references from your book of business
  • Establish yourself as a trusted internal voice of the customer - with documented feedback loops into Product and Engineering
  • Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes

Required Qualifications
  • 5+ years experience in a customer success role at a SaaS company
  • Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
  • Strong understanding of customer success principles and methodologies
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  • Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
  • Demonstrated ability to manage multiple projects and priorities simultaneously
  • Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
  • Experience working cross-functionally with sales, product, and support teams
  • Proficiency in CRM software and other relevant tools
  • Located in the San Francisco Bay Area
  • Alignment with Collectly's GTM Values:
    • We are owners - we have humility and put the team first.
    • We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
    • We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
    • We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.

Core Competencies
  • Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
  • Maintains high executive engagement and serves as a strategic advisor, not just a support contact
  • Proactively identifies and develops internal champions
  • Connects product value to measurable business outcomes.
  • Drives renewals with minimal risk through proactive health monitoring
  • Identifies expansion and upsell opportunities naturally within the relationship

Preferred
  • 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders
  • Experience in healthcare SaaS, health tech, or digital health companies
  • Familiarity with RCM workflows - claims processing, denial management, coding, reimbursement cycles, prior authorization, etc.
  • Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators

Why You'll Love It Here
  • Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
  • Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
  • Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
  • Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
  • Student Loan Support: We help lighten the load with contributions toward your student loans.
  • Compensation Range: $130,000 - $170,000 per year

If you think you're a "Buffalo" who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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