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Enterprise Account Customer Success Manager Jobs

AbacusLaw

Enterprise Customer Success Manager

$90K - $100K/yr

The Enterprise CSM will own a portfolio of enterprise accounts, partnering closely with Sales ... Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS ...

Otter

Enterprise Customer Success Manager

Los Angeles, CA · On-site

$122K - $143K/yr

What you'll do As a Enterprise Customer Success Manager , you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Ownership * Manage a portfolio of 10-20 enterprise customer accounts * Own ... Success Management & Expansion * Lead Quarterly Business Reviews (QBRs) focused on adoption ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Participate in QBRs as needed for significant providers within enterprise accounts. * Collaborate ...

Binti

Lead Customer Success Manager

San Francisco, CA · On-site

$155K - $185K/yr

Own the relationship for Binti's high-complexity Super Enterprise and Enterprise accounts ... Customer Success Management, Technical or Sales Account Management, or a related role in a relevant ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... enterprise customer accounts • Own customer health, retention, renewals, and expansion ... Success Management & Expansion • Lead Quarterly Business Reviews (QBRs) focused on adoption ...

XRC Ventures

Enterprise Customer Success Manager

$85K - $100K/yr

Enterprise Customer Success Manager Snappy is looking for an Enterprise Customer Success Manager to ... You will partner closely with the Enterprise Account Management team in creating, building, and ...

Samsara

Enterprise Customer Success Manager

Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off, partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will ...

Elation Health

Enterprise Customer Success Manager

$105K - $120K/yr

Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans ... What You Bring Experience * 5+ years in Customer Success, Account Management, or a customer-facing ...

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Enterprise Account Customer Success Manager information

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How much do enterprise account customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for enterprise account customer success manager in the United States is $91,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an enterprise account customer success manager?

An Enterprise Account Customer Success Manager is a professional responsible for building and maintaining strong relationships with large business clients to ensure they achieve their desired outcomes using a company's products or services. They act as the main point of contact for enterprise-level customers, helping them maximize product value, resolve issues, and identify opportunities for growth or upselling. Their role involves coordinating with internal teams, analyzing client needs, and proactively addressing challenges to drive customer satisfaction and long-term retention.

How does an enterprise account customer success manager typically collaborate with sales and product teams to ensure client satisfaction?

Enterprise Account Customer Success Managers work closely with both sales and product teams to deliver seamless client experiences. They regularly communicate with sales to understand client objectives and ensure smooth onboarding, while partnering with product teams to relay customer feedback and advocate for feature enhancements or issue resolution. This cross-functional collaboration is essential for aligning solutions to the specific needs of enterprise clients and supporting long-term account growth. Building strong internal relationships helps Customer Success Managers proactively address challenges, drive adoption, and demonstrate value to clients.

What are the key skills and qualifications needed to thrive as an enterprise account customer success manager, and why are they important?

To thrive as an Enterprise Account Customer Success Manager, you need strong account management experience, a deep understanding of customer success principles, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and relationship-building skills help build trust and drive customer satisfaction. These abilities are crucial for retaining high-value clients, ensuring product adoption, and achieving business growth in competitive enterprise environments.

What is the difference between Enterprise Account Customer Success Manager vs Customer Support Manager?

AspectEnterprise Account Customer Success ManagerCustomer Support Manager
Primary FocusProactively manages enterprise client relationships to ensure satisfaction and retentionHandles customer inquiries, troubleshooting, and issue resolution
Work EnvironmentStrategic, client-facing, often involves account planningOperational, support center or help desk setting
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, communication, problem-solving
Industry UsageCommon in SaaS, tech, and enterprise servicesWidespread across various industries including tech, retail, and services

The Enterprise Account Customer Success Manager focuses on building long-term relationships with large clients, ensuring their success and retention. In contrast, the Customer Support Manager primarily addresses immediate customer issues and technical problems. Both roles require strong communication skills but differ in strategic versus operational focus.

What cities are hiring for Enterprise Account Customer Success Manager jobs?

Cities with the most Enterprise Account Customer Success Manager job openings:

What states have the most Enterprise Account Customer Success Manager jobs?

States with the most job openings for Enterprise Account Customer Success Manager jobs include:

What are popular job titles related to Enterprise Account Customer Success Manager jobs?

For Enterprise Account Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Enterprise Account Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $91,130 per year, or $43.8 per hour.

Enterprise Customer Success Manager

Manhattan, NY • On-site

Kaizen Stackup
See more jobs at Kaizen Stackupexternal

Other

Re-posted 22 days ago

Job description

Enterprise Customer Success Manager
Full-time Position
About Us
We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team.
Position Overview
As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles.
Key Responsibilities
  • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges.
  • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities.
  • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns.
  • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform.
  • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community.
  • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives.
  • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk.
  • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap.
  • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation.
  • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus
  • 5+ years of experience in customer success, account management, or consulting roles

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