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Enterprise Customer Success Director Jobs (NOW HIRING)

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

We help construction teams control costs and keep projects moving -- and our Enterprise customers are the backbone of that mission. About the role SubBase is looking for a Customer Success Director ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

We help construction teams control costs and keep projects moving - and our Enterprise customers are the backbone of that mission. About the role SubBase is looking for a Customer Success Director to ...

Verawholehealth

Customer Success Director

$131K - $196K/yr

Acts as the enterprise expert on customer success model design, client lifecycle management, and ... The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ...

Toast

Director, Enterprise Customer Success

As the Director of Enterprise Customer Success, you will lead the team responsible for Toast's largest and most complex customers. The Enterprise segment serves brands operating 500+ locations, where ...

New

Castlight Health

Customer Success Director

$131K - $196K/yr

Acts as the enterprise expert on customer success model design, client lifecycle management, and ... The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ...

Castlight Health

$131K - $196K/yr

Acts as the enterprise expert on customer success model design, client lifecycle management, and ... The Customer Success Director drives short- to mid-term strategy for the discipline and exercises ...

Toast

Director, Enterprise Customer Success

As the Director of Enterprise Customer Success, you will lead the team responsible for Toast's largest and most complex customers. The Enterprise segment serves brands operating 500+ locations, where ...

New

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 * Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ...

Finastra

Customer Success Director

Atlanta, GA · On-site

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... Proven experience in Customer Success, Account Management, or Client Services within enterprise ...

Sophos

Director, Enterprise Customer Success

$146K - $244K/yr

Role Summary Reporting directly to the VP, Customer Success, the Director, Enterprise Customer Success will drive initiatives focused on strategic alignment, metrics and reporting, process ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

Genesys

Customer Success Director

Concord, NC · On-site +1

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

HiveWatch

Customer Success Director

El Segundo, CA

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer ... Our customer base spans large enterprise deployments and smaller implementations. You'll need to ...

Genesys

Customer Success Director

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

Genesys

Customer Success Director

Virginia, IL · On-site +1

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

Genesys

Customer Success, Director

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

Genesys

Own a portfolio of enterprise customers, acting as the primary strategic advisor to drive business outcomes and long term value realization * Develop and execute Customer Success Plans that align ...

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Enterprise Customer Success Director information

See salary details

$38.5K

$121.4K

$179K

How much do enterprise customer success director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for enterprise customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Enterprise Customer Success Director vs Customer Success Manager?

AspectEnterprise Customer Success DirectorCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, leadership, and industry-specific knowledge; certifications like CSPO or CSCP are commonRequires experience in customer service or success roles; certifications like CSPO may be beneficial
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and cross-department coordinationOperational, client-facing, focused on day-to-day account management and support
Employer & Industry UsageUsed in large enterprises across tech, SaaS, and service industries for high-value accountsCommon in SaaS, tech, and service industries for managing individual or small team accounts

The Enterprise Customer Success Director focuses on strategic leadership and high-value client relationships, while the Customer Success Manager handles daily account management and client support. Both roles are essential in customer success teams but differ in scope and responsibilities.

What cities are hiring for Enterprise Customer Success Director jobs?

Cities with the most Enterprise Customer Success Director job openings:

What states have the most Enterprise Customer Success Director jobs?

States with the most job openings for Enterprise Customer Success Director jobs include:

What are popular job titles related to Enterprise Customer Success Director jobs?

For Enterprise Customer Success Director jobs, the most frequently searched job titles are:

Infographic showing various Enterprise Customer Success Director job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Director

Fort Lauderdale, FL • On-site

SubBase
See more jobs at SubBaseexternal

Other

Re-posted 28 days ago

Job description

SubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving — and our Enterprise customers are the backbone of that mission.

About the role

SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase. This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.

This is a relationship-driven, field-facing role. You should expect to travel 25–35% of the time to meet customers on-site — at job sites, regional offices, and industry events — building the kind of trust that a video call can't replicate in the construction industry.

What you'll do
  • Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
  • Build and execute account success plans aligned to each customer's operational and business goals.
  • Travel on-site (25–35%) to run business reviews, training sessions, and executive relationship-building meetings.
  • Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
  • Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
  • Identify expansion and upsell opportunities and partner with Sales to execute them.
  • Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
  • Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
  • Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CS
Qualifications
  • 10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1–2 years focused on enterprise or strategic accounts.
  • Track record of owning renewals and driving net revenue retention across a portfolio of accounts.
  • Comfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.
  • Willingness and ability to travel 25–35% of the time, including overnight and multi-day trips.
  • Strong project management skills — you can run a complex onboarding or rollout without losing the thread.
  • Excellent written and verbal communication; you can translate technical product detail into business value.
  • A proactive, ownership mindset — comfortable building process where none exists yet.
  • Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).
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