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Customer Success Operations Director Jobs (NOW HIRING)

Tebra

Director, Customer Success Operations

About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support ...

Runwise

Director, Customer Success

New York, NY · Hybrid

$150K - $180K/yr

Runwise is seeking a Director of Customer Success to lead the team responsible for proactively ... This role requires someone who understands how to scale customer success operations in a hardware ...

Placer.ai

OR · On-site

Placer.ai is looking for a Director of Customer Success Operations to lead the strategic build-out of our CS operating infrastructure. This is a high-impact, senior individual contributor and team ...

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role ...

Abnormal AI, Inc.

Customer Success Operations Manager

$107K - $154K/yr

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal ...

Atlassian

Customer Success Operations Manager, DX

UT · On-site +1

$131K/yr

Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ... Proactive, self-directed and results-oriented * Bachelor's degree, or equivalent, a must ...

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Customer Success Operations Director information

See salary details

$34K

$107.7K

$179.5K

How much do customer success operations director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer success operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Director, and why are they important?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a Customer Success Operations Director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What does a Customer Success Operations Director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

More about Customer Success Operations Director jobs
What cities are hiring for Customer Success Operations Director jobs? Cities with the most Customer Success Operations Director job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations Director jobs? States with the most job openings for Customer Success Operations Director jobs include:
What job categories do people searching Customer Success Operations Director jobs look for? The top searched job categories for Customer Success Operations Director jobs are:
Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director, Customer Success Operations

Director, Customer Success Operations

Postman

San Francisco, CA

Other

Posted 11 days ago

Job description

The Opportunity

Postman's customer base spans millions of developers and thousands of enterprise organizations.

To support this growth, we are investing in operational systems that allow our Customer Success teams to manage the customer lifecycle with clarity and precision.

The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations.

What You'll DoCustomer Lifecycle Infrastructure

Design scalable processes that support the entire customer lifecycle, including:

  • Onboarding
  • Adoption and engagement
  • Expansion opportunity identification
  • Retention and churn management
Customer Systems & Tooling

Own the operational systems supporting the Customer Success organization.

This includes:

  • CS platforms
  • CRM workflows
  • Product usage integrations
  • Lifecycle segmentation infrastructure
  • You will partner closely with the GTM Systems team to ensure reliable data flows between systems.
Customer Data & Health Frameworks

Develop the systems that allow Postman to understand customer engagement and risk.

You will build frameworks for:

  • Customer health scoring
  • Lifecycle segmentation
  • Expansion opportunity detection
Expansion & Retention Infrastructure
  • Work closely with Sales, Renewals, and Customer Success leaders to ensure expansion and retention opportunities are operationally supported.
Customer Insight & Analytics
  • Partner closely with Postman's GTM Strategy and BI teams to ensure customer data drives strategic insight into retention and expansion performance.
About You

We are looking for an operational leader who understands how to build the infrastructure that enables Customer Success teams to deliver meaningful customer outcomes. You combine strong operational design skills with a deep understanding of the customer lifecycle and how SaaS companies drive retention, adoption, and expansion.

Ideal candidates will have:

  • 10+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
  • Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
  • Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
  • Experience implementing and managing Customer Success platforms and CRM integrations
  • Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
  • Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
  • Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
  • Proven ability to build operational processes that support both customer retention and expansion revenue

Skills & Competencies
  • Strong analytical mindset with the ability to translate customer data into actionable operational insight
  • Systems thinker who can design scalable infrastructure for the customer lifecycle
  • Strong cross-functional leadership skills and credibility with Customer Success leadership
  • Ability to balance operational rigor with customer-centric thinking
  • Comfortable leading transformation initiatives in evolving post-sales organizations

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