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Customer Success Operations Director Jobs (NOW HIRING)

Clear Demand

Director - Customer Success Operations

AR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Summary: We're looking for a highly organized, operationally minded leader to step into the Director, Customer Success Operations role. This is a newly created position at the intersection of ...

Accela

Customer Success Operations Lead

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Operations Lead to serve as the operational backbone of the Customer Success organization. This role will own Gainsight, Staircase AI, digital customer engagement ...

Securly

Director of Customer Success Operations

OR · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You'll lead our CS Ops and Renewals ...

New

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role ...

GitLab

Manager, Customer Success Operations

  • Medical

  • PTO

You build trust with stakeholders at all levels and influence without direct authority. * Curiosity ... operational programs that enable our Sales, Customer Success, and Renewals teams to operate at ...

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Customer Success Operations Director information

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$34K

$107.7K

$179.5K

How much do customer success operations director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
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Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Customer Success Operations

Postman

San Francisco, CA

Full-time

Re-posted 20 days ago

Job description

The Opportunity

Postman's customer base spans millions of developers and thousands of enterprise organizations.

To support this growth, we are investing in operational systems that allow our Customer Success teams to manage the customer lifecycle with clarity and precision.

The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations.

What You'll DoCustomer Lifecycle Infrastructure

Design scalable processes that support the entire customer lifecycle, including:

  • Onboarding
  • Adoption and engagement
  • Expansion opportunity identification
  • Retention and churn management
Customer Systems & Tooling

Own the operational systems supporting the Customer Success organization.

This includes:

  • CS platforms
  • CRM workflows
  • Product usage integrations
  • Lifecycle segmentation infrastructure
  • You will partner closely with the GTM Systems team to ensure reliable data flows between systems.
Customer Data & Health Frameworks

Develop the systems that allow Postman to understand customer engagement and risk.

You will build frameworks for:

  • Customer health scoring
  • Lifecycle segmentation
  • Expansion opportunity detection
Expansion & Retention Infrastructure
  • Work closely with Sales, Renewals, and Customer Success leaders to ensure expansion and retention opportunities are operationally supported.
Customer Insight & Analytics
  • Partner closely with Postman's GTM Strategy and BI teams to ensure customer data drives strategic insight into retention and expansion performance.
About You

We are looking for an operational leader who understands how to build the infrastructure that enables Customer Success teams to deliver meaningful customer outcomes. You combine strong operational design skills with a deep understanding of the customer lifecycle and how SaaS companies drive retention, adoption, and expansion.

Ideal candidates will have:

  • 10+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
  • Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
  • Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
  • Experience implementing and managing Customer Success platforms and CRM integrations
  • Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
  • Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
  • Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
  • Proven ability to build operational processes that support both customer retention and expansion revenue

Skills & Competencies
  • Strong analytical mindset with the ability to translate customer data into actionable operational insight
  • Systems thinker who can design scalable infrastructure for the customer lifecycle
  • Strong cross-functional leadership skills and credibility with Customer Success leadership
  • Ability to balance operational rigor with customer-centric thinking
  • Comfortable leading transformation initiatives in evolving post-sales organizations

Apply