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Customer Success Operations Director Jobs (NOW HIRING)

Human Interest

OR · On-site

About the role As an Operations Manager within Customer Success & Operations, you will lead a team ... Direct operational experience with 401(k) plan terminations, deconversions, or mergers is highly ...

About Poppy AI

Customer Success Manager

Manhattan, NY · Remote

$2K - $3K/mo

This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

... Operations teams. This position operates at a director level within the SME team and requires ... senior Customer Success Managers Ensure each strategic account has a clear success plan, value ...

New

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

iPipeline

Director, Customer Success

Wayne, PA

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Drive operational rigor across customer onboarding, adoption, technical enablement, and ongoing ...

iPipeline

Director, Customer Success

Wayne, PA

The Director, Customer Success, is a strategic operator and player-coach role in which you will ... Drive operational rigor across customer onboarding, adoption, technical enablement, and ongoing ...

Litera

Manager, Customer Success

Austin, TX

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

Litera

Director, Customer Success

Holmdel, NJ

Align customer success initiatives with overall business goals. * Lead, mentor, and develop a high-performing customer success team. * Foster a culture of excellence, collaboration, and continuous ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

Litera

Manager, Customer Success

Holmdel, NJ

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

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Customer Success Operations Director information

See salary details

$34K

$107.7K

$179.5K

How much do customer success operations director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer success operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a Customer Success Operations Director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Director, and why are they important?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a Customer Success Operations Director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
More about Customer Success Operations Director jobs
What cities are hiring for Customer Success Operations Director jobs? Cities with the most Customer Success Operations Director job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations Director jobs? States with the most job openings for Customer Success Operations Director jobs include:
What job categories do people searching Customer Success Operations Director jobs look for? The top searched job categories for Customer Success Operations Director jobs are:
Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Customer Success Strategy & Ops Lead

Customer Success Strategy & Ops Lead

Ashby

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading software company is seeking a Customer Success Operations Leader to drive strategy, enhance customer journey, and optimize processes. You will work closely with different teams, analyze business metrics, and ensure exceptional outcomes for customers. The ideal candidate will have SaaS experience, strong CRM reporting skills, and the ability to manage both high-level and hands-on executions.

This is a strategic and tactical role requiring collaboration across multiple teams. #J-18808-Ljbffr

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