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Customer Success Operations Director Jobs (NOW HIRING)

Versaterm

OR · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

Informa Group Plc.

Customer Success Director

Newton, MA · On-site

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success initiatives across our Portfolio accounts. This senior-level role is focused on driving long-term ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users ... Customer Success Execution * Execute a structured Customer Success playbook, including regular ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Drive operational rigor across customer onboarding, adoption, technical enablement, and ongoing ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

Athenahealth

Manager, Platform Operations

Belfast, ME · On-site

$84K - $142K/yr

The team works closely with Product, Engineering, Support, Customer Success, Operations, and ... management, and developing direct reports. * Experience managing complex customer issues ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer ... Diagnose the current state of post-sale operations and build a clear improvement roadmap * Define ...

Entyre Care

Customer Success Specialist

Arlington, VA · On-site

$30 - $35/hr

Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows. * Cross-Functional Collaboration : Work closely with sales, support, and clinical ...

Bringoz

Customer Success Director

Hackensack, NJ · On-site

Senior Customer Success Director We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As ...

Litera

Manager, Customer Success

Holmdel, NJ · On-site

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

Litera

Manager, Customer Success

Philadelphia, PA · On-site

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

AssetWatch

Team Lead, Customer Success

Collaborate with the Director of Customer Success to implement and evolve processes, playbooks, and ... success operations. * Actively participate in developing customer-facing resources and ...

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

... Customer Success Director, experienced in engaging with physician practices and large health ... Partner with CS Operations and Growth teams to drive account expansion and secure contract renewals.

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Showing results 1-20

All JobsCustomer Success Operations Director Jobs

Customer Success Operations Director information

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$34K

$107.7K

$179.5K

How much do customer success operations director jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a Customer Success Operations Director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Director, and why are they important?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a Customer Success Operations Director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
More about Customer Success Operations Director jobs
What cities are hiring for Customer Success Operations Director jobs? Cities with the most Customer Success Operations Director job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
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What job categories do people searching Customer Success Operations Director jobs look for? The top searched job categories for Customer Success Operations Director jobs are:
Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in the United States as of June 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director, Account Management Operations

Director, Account Management Operations

Navitus Health Solutions, LLC

Remote

$132K - $166K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Company
Navitus
About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $132,830.00 - USD $166,037.00 /Yr.
STAR Bonus % (At Risk Maximum)
15.00 - Director, GM of GP, PIC
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm
Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview
Due to growth, we are adding a Director, Account Management Operations to our team!
The Director, Account Management Operations is a senior operations leader responsible for driving operational excellence, scalability, and consistency across Customer Success and Account Management functions. This role provides strategic and operational leadership for company-level service delivery, operational performance management, and cross-functional execution that enables exceptional client experiences and sustained organizational performance.
The Director, Account Management Operations partners closely with Customer Success, Account Management, Sales, Clinical, Product, IT, and Operations leaders to design, implement, and continuously improve operating models, workflows, metrics, and governance that support Navitus' client commitments and strategic priorities. This role leads leaders and senior professionals, fosters a culture of accountability and continuous improvement, and ensures alignment between strategy and day-to-day execution.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Translate company and departmental strategies into clear operational priorities, performance expectations, and execution plans.
  • Design, implement, and continuously improve operational processes, workflows, and governance models to improve efficiency, quality, and client outcomes.
  • Establish and monitor key performance indicators (KPIs), service-level expectations, and operational benchmarks; analyze trends and drive data-informed improvements.
  • Serve as a senior escalation point for complex operational and cross-functional issues impacting client service delivery.
  • Partner cross-functionally to align operational capabilities with client needs, product evolution, regulatory requirements, and business growth.
  • Lead and sponsor company and department-level initiatives focused on standardization, automation, risk mitigation, and operational maturity.
  • Provide executive-level operational reporting and insights to senior leadership, highlighting performance, risks, and opportunities.
  • Promote operational discipline, data literacy, and change management practices across Customer Success teams.
  • Represent Customer Success Operations in enterprise forums, governance bodies, and cross-functional leadership discussions.
  • Provide operational leadership and strategic oversight for Customer Success Operations, ensuring consistent, scalable service delivery across client segments and teams.
  • Other duties as assigned.

Qualifications
What our team expects from you?
  • Bachelor's degree in business, healthcare administration, operations, or a related field, or equivalent work experience, required. Master's degree (e.g., MBA) or equivalent advanced education preferred.
  • 8+ years of progressive experience in customer success, account operations, healthcare operations, or a related field required.
  • 5+ years of leadership experience with proven ability to lead and develop high-performing teams required.
  • Demonstrated experience driving operational improvements, performance management, and cross-functional initiatives required.
  • Knowledge of pharmacy benefit management, healthcare, or managed care operations preferred.
  • Proven ability to influence across organizational boundaries and work effectively with executive-level stakeholders required.
  • Participate in, adhere to, and support compliance program objectives.
  • The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750!

#LI-Remote
Location : Address
Remote
Location : Country
US

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