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Customer Success Operations Manager Jobs (NOW HIRING)

varonis

Customer Success Operations Manager

Dallas, TX · On-site

Customer Success Operations Manager Time Zone Required: CST We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey ...

Auvik Networks

Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining ... As a Customer Success Operations Specialist, you'll help scale Auvik's Customer Success ...

Atlassian

Customer Success Operations Manager, DX

UT · On-site +1

$131K/yr

Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Atlassian

Customer Success Operations Manager, DX

Magna, UT · On-site +1

$131K/yr

Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

Trusted Hammer

Be Seen First

Customer Success & Operations Coordinator

Absecon, NJ · On-site

$30K - $45K/yr

Maintain CRM notes and status updates. Administrative Support * Data entry. * File organization ... Customer Success Manager * Recruiting & Talent Coordinator * Operations Coordinator * Executive ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

The Customer Success Manager will be responsible for helping clients achieve measurable business ... Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business ... Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.

Litera

Manager, Customer Success

Chicago, IL · On-site

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success ... Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team. Cross ...

Litera

Manager, Customer Success

Chicago, IL · On-site

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success ... Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

VotingWorks

Arlo/RLA Customer Success Manager

$96K - $160K/yr

Design, write, and maintain the Arlo/RLA Customer Success Playbook and associated operational ... The ability to manage multiple projects and work under pressure, specifically in critical audit ...

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All JobsCustomer Success Operations Manager Jobs

Customer Success Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer success operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer success operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
More about Customer Success Operations Manager jobs
What cities are hiring for Customer Success Operations Manager jobs? Cities with the most Customer Success Operations Manager job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations Manager jobs? States with the most job openings for Customer Success Operations Manager jobs include:
What job categories do people searching Customer Success Operations Manager jobs look for? The top searched job categories for Customer Success Operations Manager jobs are:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Success Operations Manager

varonis

Dallas, TX • On-site

Full-time

Posted 28 days ago

Job description

Description
Job Title: Customer Success Operations Manager
Time Zone Required: CST
Job Description:
We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.
Key Responsibilities:
  • Strategic Planning and Execution:
    • Develop and implement standard methodologies for customer success operations.
    • Set and track clear goals, KPIs, and metrics to measure success.
  • Data Analysis and Reporting:
    • Collect, analyze, and interpret customer data.
    • Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
  • Cross-Functional Collaboration:
    • Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
    • Ensure cohesion and alignment with overall business objectives.
  • Customer Feedback Loop:
    • Implement and maintain a feedback loop to gather customer insights.
    • Analyze feedback and use it to improve services and customer experience.
  • Training and Development:
    • Create training materials and provide ongoing education for customer success teams.
    • Ensure teams are up-to-date with best practices and tools.

Essential Skills:
  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions.
  • Process Optimization:
    • Skills in streamlining processes and implementing improvements.
  • Technical Proficiency:
    • Familiarity with customer success tools and technologies.
  • Communication Skills:
    • Strong verbal and written communication skills.
  • Project Management:
    • Ability to manage multiple projects and set priorities.
  • Interpersonal Skills:
    • Strong interpersonal skills to build relationships and foster collaboration.
  • Problem-Solving Skills:
    • Ability to identify issues and develop effective solutions.
  • Leadership Skills:
    • Capability to lead and motivate customer success teams.

Qualifications:
  • Educational Background:
    • Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
  • Experience:
    • Proven experience in customer success, operations management, or a similar role
    • Extensive experience in customer success operations or related leadership roles
  • Technical Skills:
    • Familiarity with customer success systems and tools
    • Strong understanding of customer journey mapping and experience optimization

  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions
    • Experience with performance tracking and reporting tools
  • Communication Skills:
    • Excellent verbal and written communication skills
    • Strong interpersonal skills to build relationships and foster collaboration
  • Leadership and Management Skills:
    • Strong leadership and team management skills
    • Proven track record of driving customer success and satisfaction
  • Problem-Solving and Project Management:
    • Strong problem-solving skills and the ability to develop effective solutions
    • Project management skills to manage multiple projects and set priorities

These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.
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Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
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