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Customer Success Operations Manager Jobs (NOW HIRING)

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role ...

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$132K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and ...

GitLab

Manager, Customer Success Operations

$137K/yr

An overview of this role As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Mill Tech

Customer Success Manager

Manhattan, NY · On-site

Lead MillTech's US Customer Success operation, working autonomously and using initiative to drive the business forward. * Strong communication skills to manage the needs of clients and internal ...

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Customer Success Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer success operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

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What are the most commonly searched types of Customer Success Operations jobs?

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Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Success Operations Manager

OR • Remote

Tenna
IT Services • 51 - 200 employees
Learn more about Tennaexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Description
Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role responsible for designing and standardizing the processes, workflows, and playbooks that drive consistency and efficiency across our customer-facing teams. You will track and analyze the metrics that matter including customer health scores, retention rates, NPS, and time-to-value and translate that data into clear actionable strategies for leadership. You will own and optimize the technology stack that powers our CS team including CRM tools and platform integrations and ensure every team member is trained and equipped to use them effectively. As our customer base continues to grow you will proactively identify operational bottlenecks, support capacity planning, and continuously improve the systems that keep our teams efficient and our customers successful. This role sits at the intersection of data, process, and people and is ideal for someone who has operated and improved CS operations in a fast-growing SaaS environment and knows what it takes to support a scaling organization without sacrificing customer experience. If you are someone who thrives on process, moves with urgency, and takes pride in building the operational foundation that allows great teams to do their best work, this might be the perfect role for you.  
 
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!   
 
Responsibilities
  • Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
  • Build and maintain customer playbooks, templates, and best practices that enable the team to deliver repeatable, high quality customer experiences.
  • Partner with cross-functional teams to ensure processes are integrated and aligned across departments.
  • Proactively identify and mitigate operational bottlenecks before they impact team performance or customer outcomes.
  • Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
  • Build and maintain dashboards and reports that give leadership and the broader team clear, actionable visibility into performance.
  • Use customer data and qualitative insights to continuously iterate and improve CS operations.
  • Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.
  • Lead the rollout of new tools and integrations in partnership with IT and Product teams.
  • Ensure full team adoption through training and ongoing enablement.
  • Partner with CS and Onboarding leadership to define team goals and individual performance benchmarks.
  • Monitor adherence to operational processes and progress toward targets.
  • Deliver recommendations that improve team efficiency and customer satisfaction.
  • Support workforce planning initiatives including capacity modeling and resource allocation as the team scales to meet a rapidly growing customer base.
  • Continuously evaluate and improve the operational systems that allow the CS team to grow without sacrificing customer experience.
  • Collect and analyze customer feedback to inform process improvements and product enhancements.
  • Act as a liaison between customers and internal teams to ensure alignment and responsiveness.
  • Develop and execute strategies to increase customer engagement and advocacy.
Job Requirements
  • 7+ years of experience in Customer Success Operations or a related field within a SaaS or technical environment.
  • Proven track record of building and optimizing scalable CS processes and playbooks.
  • Strong data analysis skills with the ability to translate metrics and insights into actionable strategies.
  • Hands on experience with Salesforce and other CS platforms including Help Scout, Gainsight, or ChurnZero.
  • Excellent organizational and project management skills with a process driven, detail oriented approach.
  • Strong verbal and written communication skills with the ability to influence cross-functional stakeholders.
  • Self-motivated and adaptable with a bias toward action and a strong service orientation.
  • Experience working in or directly supporting the construction technology industry or construction sector is a plus.
  • Bachelor's degree or equivalent experience is required.
Benefits, Perks, & Additional Information:
  • Full-time opportunity.
  • Location: Remote – Nationwide
  • Travel to customer locations is required, up to 20%.
  • Competitive compensation packages offered.
  • Opportunities for growth and personal development within highly dynamic team.
  • Robust, low-cost benefit packages offered.
  • Benefit coverage begins the first date of employment.
  • Paid Time Off and Volunteer Time Off offered.
  • Dependent Care offered.
  • 401k match.
  • Employee referral bonuses.
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.