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Customer Success Operations Manager Jobs (NOW HIRING)

Abnormal AI, Inc.

Customer Success Operations Manager

$107K - $154K/yr

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal ...

SSA Group

Customer Success & Operations Analyst

Denver, CO · On-site

$60K - $70K/yr

Work with manager to develop and engage with customers, acting as their advocate and ensuring their goals and needs are met. * Support onboarding and implementation activities: gather requirements ...

Everway

Manager, Customer Success

The role combines team leadership, operational management, customer lifecycle optimization, and strategic customer engagement. You'll oversee day-to-day Customer Success operations, support the ...

BitSight

Customer Success AI Operations Lead

Boston, MA · Remote

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance ... This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

... operations, and cross-functional problem solving. Why Join Us This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

We combine strategic customer engagement with operational excellence, leveraging data, automation ... The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer ...

New

Genesys

Senior Customer Success Manager

Florida, NY · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

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Customer Success Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer success operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer success operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
More about Customer Success Operations Manager jobs
What cities are hiring for Customer Success Operations Manager jobs? Cities with the most Customer Success Operations Manager job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
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What job categories do people searching Customer Success Operations Manager jobs look for? The top searched job categories for Customer Success Operations Manager jobs are:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Success Operations Manager

Abnormal AI, Inc.

Remote

$107K - $154K/yr

Full-time

Re-posted 27 days ago

Job description

About the Role
Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal Management, and Support, helping ensure these groups can operate efficiently and deliver a strong customer experience as we scale.
In this role, you'll focus on improving the systems, data, and processes that support the customer lifecycle. You'll partner closely with cross-functional teams to increase visibility, reduce friction in day-to-day workflows, and help teams work more effectively as the business grows.
You'll also spend time working with data-helping teams understand performance, spot trends, and identify opportunities to improve how we operate. As part of that, you'll contribute to efforts around automation and tooling, including AI-driven solutions, to help the team scale without adding unnecessary complexity.
This is a hands-on role for someone who enjoys solving operational problems, working across teams, and making things run more smoothly in a fast-paced SaaS environment.
What you will do:
  • Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
  • Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
  • Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
  • Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
  • Work cross-functionally to address and resolve operational challenges effectively.
Must Have:
  • 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
  • Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
  • Advanced analytical skills, proficiency in Google Sheets//Excel/Sigma/Databricks/ Tableau etc, with the ability to interpret data and deliver actionable insights.
  • Deep knowledge of Customer Success tools (e.g., Gainsight).
  • Experience with additional CS tools, such as Gong, Pendo, TaskRay, Smartsheet, and Asana.
  • Skilled in designing scalable processes that grow with the organization.
  • Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate processes and boost team productivity.
  • Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
  • Experience building and maintaining customer health score models that drive proactive action across CS teams.
  • Strong program management, project management and organizational skills, with a history of managing multiple priorities effectively.
  • Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams.
  • Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges.
  • Detail-oriented, self-motivated, and a strong team player with a robust work ethic.

#LI-ME1
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$107,100-$154,000 USD
AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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