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Customer Success Operations Specialist Jobs (NOW HIRING)

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role ...

Tekmetric

Director, Customer Success Operations

As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team and the systems they use every day. This is a builder role. In the near term, you'll own the work ...

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How much do customer success operations specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer success operations specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is a customer success operations specialist?

Customer Success Operations Specialists are professionals who support customer success teams by optimizing processes, managing data, and implementing tools to improve customer experience and retention. They analyze metrics, streamline workflows, and ensure that customer-facing teams have the resources and insights needed to serve clients effectively. Their work helps align customer success strategies with business goals, ultimately enhancing customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer success operations specialist?

To thrive as a Customer Success Operations Specialist, you need strong analytical abilities, process improvement skills, and a background in business or related fields. Familiarity with CRM platforms (like Salesforce), customer success software, and data visualization tools is typically required. Excellent communication, problem-solving, and cross-functional collaboration skills help you support both customers and internal teams. These skills ensure efficient operations, enhanced customer experiences, and the achievement of business objectives.

How does a customer success operations specialist typically collaborate with customer success managers and other departments?

Customer Success Operations Specialists work closely with customer success managers to streamline processes, provide data-driven insights, and ensure seamless onboarding and support for clients. They often coordinate with sales, product, and support teams to align customer touchpoints and address operational bottlenecks. This role is central to building scalable workflows and implementing tools that help customer-facing teams deliver consistent value, making cross-functional communication and collaboration a key part of their daily responsibilities.

What is the difference between Customer Success Operations Specialist vs Customer Success Manager?

AspectCustomer Success Operations SpecialistCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to support customer success teamsBuilding relationships and ensuring customer satisfaction and retention
Required SkillsData analysis, CRM tools, process improvementCustomer communication, relationship management, strategic planning
Work EnvironmentCross-functional teams, operations, analyticsCustomer-facing, account management, client interactions
Common UsageUsed in tech and SaaS companies to streamline customer success effortsUsed across industries to manage key accounts and customer relationships

The Customer Success Operations Specialist focuses on improving internal processes and tools to support customer success teams, while the Customer Success Manager directly manages customer relationships to ensure satisfaction and retention. Both roles are essential but serve different functions within customer success strategies.

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Customer Success Operations Specialist jobs near you
Infographic showing various Customer Success Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Operations Specialist

Binti

San Francisco, CA • On-site

$100K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Binti builds software for state and county government agencies, focusing on reinventing social services. We started in child welfare, with the mission of helping every child have a safe, loving, and stable family. To date, we've helped approve more than 100,000 families to foster or adopt, and we support over 49% of the nation's child welfare system. We have expanded our product offerings in child welfare, moving more to the root of the problem, helping families stay together and avoid separation, and are now expanding horizontally across other areas in social services.
Binti is a for-profit, mission-driven software company based in San Francisco, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We're a team of ~90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision.
OVERVIEW OF THE ROLE
Binti is seeking an analytical and detail-oriented Customer Success Operations Specialist to join our Customer Success team. This role is ideal for a process-minded professional with a background in renewals, contracts, or sales/Customer Success operations, who is ready to bring their expertise to a fast-paced, mission-driven environment. As a Customer Success Operations Specialist, you will own the renewal process end to end once a Strategic Partnership Lead secures a customer's commitment-coordinating directly with Contracts and Finance to get agreements signed, invoiced, and accurately reflected in Salesforce-while also maintaining the broader systems and data that Customer Success runs on day to day.
Beyond these core responsibilities, the Customer Success Operations Specialist will play a pivotal role in shaping how Customer Success measures and reports on itself, from health scoring methodology to renewal and expansion forecasting. Your operational rigor and eye for process improvement will directly influence how effectively our Strategic Partnership Leads and Customer Success Managers can support the agencies and families we serve. This role offers a unique opportunity to blend hands-on renewal execution with broader operational strategy across Customer Success.
You'll join a thoughtful, mission-driven team that values trust, autonomy, and continuous improvement as we scale Binti's impact nationwide. This is a newly created, unique opportunity to build the operational foundation for how Customer Success tracks, reports on, and executes its most critical processes.
WHAT YOU WILL DO
  • Own the master tracking of the full renewal book, proactively flagging upcoming renewals to Strategic Partnership Leads well before they're urgent
  • Serve as the point of contact an SPL notifies the moment they secure a verbal or contractual commitment, capturing deal terms directly at handoff
  • Liaise directly with Contracts on paperwork and Finance on pricing, billing, and invoicing to turn agreed terms into what actually goes to the customer
  • Follow up with customers and internal teams until contracts are fully executed and invoices are confirmed correct, then update Salesforce so the CRM reflects reality
  • Lead opportunity management and config in Salesforce for the customer success relevant components, including data hygiene, permissions, and workflows for renewal, account, and health data
  • Maintain the integrations feeding CS systems, including the data pipeline into health scoring and account provisioning as SPLs and CSMs join or leave
  • Help define playbooks for adoption, renewal, and expansion stages, and support segmentation logic for high-touch vs. tech-touch account treatment
  • Own the health score methodology and build renewal/expansion forecasting rollups for leadership, plus lightweight dashboard support for one-off CS reporting requests
  • Track adherence to the renewal timeline milestones (~ 90/60/30 days out) and escalate internally when a checkpoint is missed
  • Generate contract drafts including pricing, billing, and invoicing terms based on agreed terms, and route to Contracts and Finance for review and sign-off

WHAT WE LOVE ABOUT YOU
  • 2-5 years of experience in renewals operations, deal desk, CS/sales operations, contracts coordination, or order management, ideally in a SaaS or subscription business
  • Proficiency with Salesforce administration; experience with Maxio, Linksquares, and DocuSign/e-signature is a strong plus
  • Comfortable reading and tracking contract terms without being the one negotiating them
  • Strong analytical skills and experience with reporting/BI tools like Sigma
  • Proven ability to manage multiple cross-functional threads - Legal, Finance, Sales, CS - simultaneously under deadline
  • Strong attention to detail and a clear, proactive communication style that resolves blockers without becoming one
  • Comfortable in a role with a seasonal rhythm, flexing into broader operational work as renewal volume ebbs and flows

Binti is headquartered in San Francisco, California, and there is a strong preference for candidates based in the Bay Area to allow for in-person collaboration on our designated office days (Mondays and Thursdays).
BENEFITS & PERKS
  • An above-market compensation package (salary + equity)
  • Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
  • Flexible vacation time to promote a healthy work-life blend
  • 13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
  • 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
  • Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
  • 4 weeks of sabbatical after 4 years of service at the company
  • 401k, Commuter benefits, FSA, and DCFSA
  • $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
  • $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
  • $300 reimbursement for initial office setup
  • $50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers
  • Paid jury duty

At Binti, we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal-opportunity workplace and is an equal-opportunity employer. We welcome all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or protected Veteran status.

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