ZipRecruiter

Log In

1

Customer Success Operations Specialist Jobs in Raleigh, NC

Railinc

Customer Success Specialist

Cary, NC · On-site

From developing technology that supports critical operations, to track and trace applications, to ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Opportunity: ACA is currently looking for a Customer Success Specialist who will provide ... operations. What we commit to ACA is an equal opportunity employer that values diversity. We ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ...

100 - Operations: COGS

Operations Specialist

Raleigh, NC · On-site

$17.72 - $26.58/hr

Operations Specialist TierPoint is seeking an Operations Specialist who will play a vital role in ... Ideal candidates will have experience providing customer service in general administrative duties.

100 - Operations: COGS

Operations Specialist

Raleigh, NC · On-site

$17.72 - $26.58/hr

Operations Specialist TierPoint is seeking an Operations Specialist who will play a vital role in ... Ideal candidates will have experience providing customer service in general administrative duties.

Versana

Client Success Operations Lead

Raleigh, NC · On-site

... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch ...

Yodlee

Copy of Client Success Manager

Raleigh, NC · On-site

$125 - $150/hr

We provide our customers with the power and reach to connect to thousands of financial institutions ... Strategic thinker with strong operational and commercial instincts. About Yodlee Yodlee is a ...

New

Ecorobotix SA

Customer Success Manager

Raleigh, NC · On-site

$60 - $90/hr

... operational and agronomic data into actionable insights. Combined with Ecorobotix's precision ... Specialist "Innovate the future. Live in the now." Your benefits at Ecorobotix Culture ...

New

Jobless

Copy of Client Success Manager

Raleigh, NC · On-site

$90 - $130/hr

Manage post‑sales relationships to ensure customer satisfaction, retention, and long‑term ... Experience building teams, mentoring talent, and scaling client success operations. * Strong ...

New

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

... operational and agronomic data into actionable insights. Combined with Ecorobotix's precision ... S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site +1

Escalation and Operational Governance * Proactively manage customer escalations, operational risks ... specialist Schuler. * Competitive, above-average compensation * Global tourist: With us, you can ...

articlesl

National Operations Specialist

Raleigh, NC

$65K - $75K/yr

... the success of this position. Article Student Living provides the best experience for student ... Exceptional customer service and resident relations * Desire to travel up to 75% * Live within 1 ...

next page

Showing results 1-20

All JobsCustomer Success Operations Specialist JobsCustomer Success Operations Specialist Jobs in Raleigh, NC

Customer Success Operations Specialist information

See Raleigh, NC salary details

$11

$20

$33

How much do customer success operations specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success operations specialist in Raleigh, NC is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What is a customer success operations specialist?

Customer Success Operations Specialists are professionals who support customer success teams by optimizing processes, managing data, and implementing tools to improve customer experience and retention. They analyze metrics, streamline workflows, and ensure that customer-facing teams have the resources and insights needed to serve clients effectively. Their work helps align customer success strategies with business goals, ultimately enhancing customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer success operations specialist?

To thrive as a Customer Success Operations Specialist, you need strong analytical abilities, process improvement skills, and a background in business or related fields. Familiarity with CRM platforms (like Salesforce), customer success software, and data visualization tools is typically required. Excellent communication, problem-solving, and cross-functional collaboration skills help you support both customers and internal teams. These skills ensure efficient operations, enhanced customer experiences, and the achievement of business objectives.

How does a customer success operations specialist typically collaborate with customer success managers and other departments?

Customer Success Operations Specialists work closely with customer success managers to streamline processes, provide data-driven insights, and ensure seamless onboarding and support for clients. They often coordinate with sales, product, and support teams to align customer touchpoints and address operational bottlenecks. This role is central to building scalable workflows and implementing tools that help customer-facing teams deliver consistent value, making cross-functional communication and collaboration a key part of their daily responsibilities.

What is the difference between Customer Success Operations Specialist vs Customer Success Manager?

AspectCustomer Success Operations SpecialistCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to support customer success teamsBuilding relationships and ensuring customer satisfaction and retention
Required SkillsData analysis, CRM tools, process improvementCustomer communication, relationship management, strategic planning
Work EnvironmentCross-functional teams, operations, analyticsCustomer-facing, account management, client interactions
Common UsageUsed in tech and SaaS companies to streamline customer success effortsUsed across industries to manage key accounts and customer relationships

The Customer Success Operations Specialist focuses on improving internal processes and tools to support customer success teams, while the Customer Success Manager directly manages customer relationships to ensure satisfaction and retention. Both roles are essential but serve different functions within customer success strategies.

What are popular job titles related to Customer Success Operations Specialist jobs in Raleigh, NC?

For Customer Success Operations Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Specialist jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Operations Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Operations Specialist jobs?

Cities near Raleigh, NC with the most Customer Success Operations Specialist job openings:

Customer Success Operations Specialist jobs near you
Infographic showing various Customer Success Operations Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $43,431 per year, or $20.9 per hour.

Customer Success Specialist

Railinc

Cary, NC • On-site

Full-time

Medical

Re-posted 3 days ago

Job description

Location: Cary NC (Onsite presence is required)
Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports critical operations, to track and trace applications, to Big Data analytics, Railinc is solving some of the railroad industry's toughest challenges. At Railinc, we do work with a purpose - our efforts have a direct impact on economic growth, life-saving safety measures, and ground-breaking technology advances. If you want to work in tech and make a real difference in the world, Railinc is the place for you.
The supplemental benefits of working at Railinc are numerous: impressively low health insurance premiums, flexible working hours, on-site workout facilities, community service and support efforts, company outings, and more. For more information, please visit www.railinc.com.
Job Accountability/Responsibilities - ESSENTIAL FUNCTIONS:
  • Acting as a front-line liaison between the customer and Railinc products and services, the Customer Success Specialist possesses the proper product knowledge to train customers and recognize when to transition issues to the next level of Product Support.
  • Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications.
  • Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and responsive emergency on-call support 24/7 (based on a rotating schedule).
  • Maintain tracking and reporting of all incidents, requests, and problems, learn Railinc products to ensure ability to assist customers in resolving issues, process all external communications, and facilitate critical incident response coverage.

Career Path:
  • At Railinc, Customer Success Specialists are on an accelerated track for promotion and increased responsibility. Railinc trains and supports Customer Success Specialists to be promoted to Business Analysts in future years. As a Business Analyst you will assist in managing industry projects, assisting development teams, and contributing to the creation of new features and functionality for Railinc products and services.
  • Motivated individuals who want to perform at a high level and succeed are well-suited for the Customer Success Specialist position. Railinc is committed to investing in these employees' futures and will do everything it can to support their growth.

Knowledge, Skills, abilities/minimum requirements/competencies:
  • Basic to intermediate-level experience with Microsoft Office Suite.
  • Preferred exposure to coding languages such as Python and SQL.
  • Ability to multitask and prioritize (professionally handle multiple customer cases in various stages of resolution on an ongoing basis).
  • Ability to communicate and follow up professionally within the organization and with external customers.
  • Demonstrated ability to solve minor to complex customer support issues.
  • Demonstrated a high degree of accuracy and attention to detail.
  • Prior success working in a customer service role/environment preferred.
  • Availability to complete assignments that include on-call duties covering evenings (7:00pm - 7:00am), including weekends and holidays.

Education, experience, certification/training:
  • Bachelor's degree required.
  • Strong communication, customer service, problem solving, and critical thinking skills.

VALUES:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status or other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply