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Customer Success Operations Specialist Jobs in Raleigh, NC

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site

Escalation and Operational Governance * Proactively manage customer escalations, operational risks ... specialist Schuler. * Competitive, above-average compensation * Global tourist: With us, you can ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

Global Relay

Customer Success Manager

Apex, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... Comfortable operating in complex business environments and understanding business operations ...

Canals

Customer Success Manager

Raleigh, NC · On-site

$90 - $130/hr

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... operational efficiency in complex business systems. Why Join Canals We're building software that ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... operational efficiency in complex business systems. Why Join Canals We're building software that ...

TARGAN Inc

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

Customer Success Manager Full Time Professional Raleigh, NC, US Position Summary The Customer ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...

Banyan Software

Customer Success Lead

Raleigh, NC · On-site

$94K/yr

... and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies ... customer success at a product-led SaaS company ● A track record of carrying and hitting an ...

Infojini Inc

Operations Specialist

Raleigh, NC · On-site

We offer an excellent compensation package Title: IT Operations Specialist - ID - (488523) Location ... Excellent customer service and teamwork skills * Willingness and ability to work overtime as needed

Tierpoint

Operations Specialist

Raleigh, NC · On-site

$17.72 - $26.58/hr

Overview TierPoint is seeking an Operations Specialist who will play a vital role in providing high ... Ideal candidates will have experience providing customer service in general administrative duties.

Tierpoint

Operations Specialist

Raleigh, NC · On-site

$17.72 - $26.58/hr

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality ... Ideal candidates will have experience providing customer service in general administrative duties.

Waste Management

Operations Specialist MRF

Morrisville, NC · On-site

$17.55 - $26.30/hr

The members of the WM family are the foundation for our success. We foster an environment where all ... customers about service issues as needed, and communicating with employees about scheduling and ...

New

Waste Management

Operations Specialist MRF

Morrisville, NC · On-site

$17.55 - $26.30/hr

The members of the WM family are the foundation for our success. We foster an environment where all ... customers about service issues as needed, and communicating with employees about scheduling and ...

New

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All JobsCustomer Success Operations Specialist JobsCustomer Success Operations Specialist Jobs in Raleigh, NC

Customer Success Operations Specialist information

See Raleigh, NC salary details

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How much do customer success operations specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success operations specialist in Raleigh, NC is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.85 per hour, depending on experience, location, and employer.

What is a customer success operations specialist?

Customer Success Operations Specialists are professionals who support customer success teams by optimizing processes, managing data, and implementing tools to improve customer experience and retention. They analyze metrics, streamline workflows, and ensure that customer-facing teams have the resources and insights needed to serve clients effectively. Their work helps align customer success strategies with business goals, ultimately enhancing customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer success operations specialist?

To thrive as a Customer Success Operations Specialist, you need strong analytical abilities, process improvement skills, and a background in business or related fields. Familiarity with CRM platforms (like Salesforce), customer success software, and data visualization tools is typically required. Excellent communication, problem-solving, and cross-functional collaboration skills help you support both customers and internal teams. These skills ensure efficient operations, enhanced customer experiences, and the achievement of business objectives.

How does a customer success operations specialist typically collaborate with customer success managers and other departments?

Customer Success Operations Specialists work closely with customer success managers to streamline processes, provide data-driven insights, and ensure seamless onboarding and support for clients. They often coordinate with sales, product, and support teams to align customer touchpoints and address operational bottlenecks. This role is central to building scalable workflows and implementing tools that help customer-facing teams deliver consistent value, making cross-functional communication and collaboration a key part of their daily responsibilities.

What is the difference between Customer Success Operations Specialist vs Customer Success Manager?

AspectCustomer Success Operations SpecialistCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to support customer success teamsBuilding relationships and ensuring customer satisfaction and retention
Required SkillsData analysis, CRM tools, process improvementCustomer communication, relationship management, strategic planning
Work EnvironmentCross-functional teams, operations, analyticsCustomer-facing, account management, client interactions
Common UsageUsed in tech and SaaS companies to streamline customer success effortsUsed across industries to manage key accounts and customer relationships

The Customer Success Operations Specialist focuses on improving internal processes and tools to support customer success teams, while the Customer Success Manager directly manages customer relationships to ensure satisfaction and retention. Both roles are essential but serve different functions within customer success strategies.

What are popular job titles related to Customer Success Operations Specialist jobs in Raleigh, NC?

For Customer Success Operations Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Specialist jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Operations Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Operations Specialist jobs?

Cities near Raleigh, NC with the most Customer Success Operations Specialist job openings:

Customer Success Operations Specialist jobs near you
Infographic showing various Customer Success Operations Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $43,431 per year, or $20.9 per hour.

Senior Customer Success Manager

Syntax

Morrisville, NC • On-site

Full-time

Medical, Retirement

Posted 17 days ago

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
About the Role
We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner for enterprise SAP customers, ensuring strong operational governance, executive alignment, customer satisfaction, and long-term relationship growth.
The role requires strong expertise in SAP environments, customer communication, escalation management, Executive Business Reviews (EBRs/QBRs), contract and renewal management, and coordination across cross-functional delivery and technical teams.
Key Responsibilities
  1. Customer Relationship Management
  • Build and maintain strong executive-level customer relationships across strategic SAP accounts.
  • Act as the primary customer advocate and escalation point for operational and service-related matters.
  • Drive customer satisfaction, retention, and long-term partnership growth.
  1. Escalation and Operational Governance
  • Proactively manage customer escalations, operational risks, and service delivery concerns.
  • Coordinate with delivery, support, and technical teams to ensure timely resolution and follow-through.
  • Maintain governance cadence through operational reviews, EBRs/QBRs, and customer reporting.
  1. Executive Business Reviews and Strategic Alignment
  • Lead Executive Business Reviews and operational governance discussions with customer leadership teams.
  • Present operational performance, strategic initiatives, risks, opportunities, and continuous improvement recommendations.
  • Support alignment between customer business objectives and Syntax service capabilities.
  1. Contract and Renewal Management
  • Maintain understanding of customer contracts, SLAs, scope, and renewal timelines.
  • Support renewal discussions and identify opportunities for service expansion and strategic growth.
  • Coordinate with Sales and Account teams regarding customer priorities and renewal activities.
  1. SAP and Technical Coordination
  • Demonstrate strong understanding of SAP landscapes, managed services operations, and enterprise customer environments.
  • Partner with technical delivery teams to support service improvement initiatives and customer operational alignment.
  • Help identify operational gaps, process improvements, and customer optimization opportunities.

Qualifications
  • Minimum 5 years of experience in Customer Success Management, SAP Account Management, or similar customer-facing leadership roles.
  • Strong experience managing enterprise SAP customers and executive stakeholder relationships.
  • Proven experience handling customer escalations, governance processes, and operational service management.
  • Experience leading Executive Business Reviews and presenting to leadership audiences.
  • Strong understanding of SAP environments, managed services, cloud technologies, and enterprise operations.
  • Excellent communication, organizational, and cross-functional coordination skills.
  • Bachelor's degree in Business Administration, Information Technology, or equivalent experience.

Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
  • Competitive, above-average compensation
  • Global tourist: With us, you can also work from abroad from time to time
  • Flexible working time models, home office
  • Attractive benefits, e.g. company pension scheme or various health offers
  • A modern environment in which the "you" is part of it
  • Open feedback culture, flat hierarchies and a motivated team
  • Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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