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Customer Success Director Jobs in Raleigh, NC (NOW HIRING)

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com The Partner Success Director is responsible for driving ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com The Partner Success Director is responsible for driving ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com The Partner Success Director is responsible for driving ...

Jaggaer

Partner Success Director

Durham, NC · On-site

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com The Partner Success Director is responsible for driving ...

Railinc

Customer Success Specialist

Cary, NC · On-site

At Railinc, we do work with a purpose - our efforts have a direct impact on economic growth, life ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Direct account experience working with the largest global organizations (Global F100) and country ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Direct account experience working with the largest global organizations (Global F100) and country ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

You will report to the Director of Customer Success. What You'll Own * Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. * Schedule and prepare ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Raleigh, NC

Customer Success Director information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do customer success director jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success director in Raleigh, NC is $118,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Director jobs in Raleigh, NC? For Customer Success Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Raleigh, NC look for? The top searched job categories for Customer Success Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Director jobs? Cities near Raleigh, NC with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $118,038 per year, or $56.7 per hour.
Partner Success Director

Partner Success Director

Jaggaer

Durham, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
The Partner Success Director is responsible for driving the effectiveness, scalability, and performance of JAGGAER's global partner ecosystem.
This role focuses on enabling partners to successfully position, sell, implement, and support JAGGAER solutions while ensuring measurable contribution to pipeline growth, customer success, and delivery capacity.
The position acts as the operational bridge between Alliances, Sales, Professional Services, Product, and Partner Enablement teams to ensure partners become productive, self-sufficient, and strategically aligned with JAGGAER's go-to-market priorities.
Principal Responsibilities
Position Responsibilities:
Partner Enablement & Readiness
  • Work closely with the Partner Enablement team to ensure training programs, certifications, tools, and assets meet partner requirements globally.
  • Enable partners to effectively position, sell, implement, and support JAGGAER solutions.
  • Drive partner onboarding and activation programs to accelerate time-to-productivity.
  • Identify capability gaps within the ecosystem and define enablement plans to address them.

Delivery & Success Framework
  • Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations.
  • Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document, and scale partner support and success processes globally.
  • Support services engagement managers and alliance managers on strategic or complex deals as a trusted advisor.
  • Help ensure partners can deliver successfully and independently while maintaining JAGGAER quality standards.

Cross-Functional Leadership
  • Act as the primary liaison to communicate:
    • Product updates
    • Strategic initiatives
    • Competitive intelligence
    • GTM priorities
  • Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner needs and improve ecosystem effectiveness.
  • Ensure alignment between partner capabilities and JAGGAER strategic priorities.

Partner Performance Management
  • Define, track, and optimize global partner enablement and ecosystem KPIs, including:
    • Partner activation
    • Partner-enabled FTE capacity
    • Global ecosystem delivery capacity
    • Delivery performance
    • Certification progress
    • Pipeline contribution
  • Monitor partner performance trends and drive continuous improvement initiatives.
  • Support partner managers functionally to ensure global standards, processes, governance, and KPIs are consistently applied.

Success Metrics
  • Increase in active and enabled partner capacity globally
  • Improvement in partner delivery quality and autonomy
  • Growth in partner-influenced pipeline and new logos
  • Reduction in partner onboarding and ramp-up time
  • Adoption of global partner standards and processes
  • Positive partner performance trends over time

Position Requirements
What You Will Bring:
  • 8+ years of experience in:
    • Partner success
    • Alliances
    • SaaS ecosystem management
    • Professional services enablement
  • Experience working with global SI partners, boutiques, or consulting ecosystems.
  • Strong understanding of enterprise SaaS delivery models and partner-led implementations.
  • Experience working cross-functionally across Sales, Services, Product, and Enablement organizations.
  • Proven ability to operationalize partner programs and scale partner capabilities globally.

Preferred Background
  • Procurement, Source-to-Pay, Supply Chain, or enterprise software industry experience.
  • Experience in ecosystem scaling within enterprise SaaS organizations.
  • Familiarity with partner certification and enablement frameworks.

Key Competencies
  • Partner enablement
  • Ecosystem operations
  • Cross-functional leadership
  • Program management
  • Executive communication
  • Process design and governance
  • Strategic thinking with operational execution
  • KPI and performance management

What We Offer:
At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!
Our Values:
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency - Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.
Entrepreneurial Spirit - Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
Accountability - Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere
Metrics-Driven Results - Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision (dol.gov)
Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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