Customer Success Director Jobs in Raleigh, NC (NOW HIRING)

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The Partner Success Director is responsible for driving the effectiveness, scalability, and performance of JAGGAER's global partner ecosystem.

This role focuses on enabling partners to successfully position, sell, implement, and support JAGGAER solutions while ensuring measurable contribution to pipeline growth, customer success, and delivery capacity.

The position acts as the operational bridge between Alliances, Sales, Professional Services, Product, and Partner Enablement teams to ensure partners become productive, self-sufficient, and strategically aligned with JAGGAER's go-to-market priorities.

Position Responsibilities:

Partner Enablement & Readiness

• Work closely with the Partner Enablement team to ensure training programs, certifications, tools, and assets meet partner requirements globally.
• Enable partners to effectively position, sell, implement, and support JAGGAER solutions.
• Drive partner onboarding and activation programs to accelerate time-to-productivity.
• Identify capability gaps within the ecosystem and define enablement plans to address them.

Delivery & Success Framework

• Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations.
• Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document, and scale partner support and success processes globally.
• Support services engagement managers and alliance managers on strategic or complex deals as a trusted advisor.
• Help ensure partners can deliver successfully and independently while maintaining JAGGAER quality standards.

Cross-Functional Leadership

• Act as the primary liaison to communicate:
• Product updates
• Strategic initiatives
• Competitive intelligence
• GTM priorities
• Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner needs and improve ecosystem effectiveness.
• Ensure alignment between partner capabilities and JAGGAER strategic priorities.

Partner Performance Management

• Define, track, and optimize global partner enablement and ecosystem KPIs, including:
• Partner activation
• Partner-enabled FTE capacity
• Global ecosystem delivery capacity
• Delivery performance
• Certification progress
• Pipeline contribution
• Monitor partner performance trends and drive continuous improvement initiatives.
• Support partner managers functionally to ensure global standards, processes, governance, and KPIs are consistently applied.

Success Metrics

• Increase in active and enabled partner capacity globally
• Improvement in partner delivery quality and autonomy
• Growth in partner-influenced pipeline and new logos
• Reduction in partner onboarding and ramp-up time
• Adoption of global partner standards and processes
• Positive partner performance trends over time

What You Will Bring:

• 8+ years of experience in:
• Partner success
• Alliances
• SaaS ecosystem management
• Professional services enablement
• Experience working with global SI partners, boutiques, or consulting ecosystems.
• Strong understanding of enterprise SaaS delivery models and partner-led implementations.
• Experience working cross-functionally across Sales, Services, Product, and Enablement organizations.
• Proven ability to operationalize partner programs and scale partner capabilities globally.

Preferred Background

• Procurement, Source-to-Pay, Supply Chain, or enterprise software industry experience.
• Experience in ecosystem scaling within enterprise SaaS organizations.
• Familiarity with partner certification and enablement frameworks.

Key Competencies

• Partner enablement
• Ecosystem operations
• Cross-functional leadership
• Program management
• Executive communication
• Process design and governance
• Strategic thinking with operational execution
• KPI and performance management

What We Offer:

At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!

Our Values:

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency - Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.

Entrepreneurial Spirit - Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth

Accountability - Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere

Metrics-Driven Results - Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)