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Customer Success Executive Jobs in Raleigh, NC (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc. * Continuously improve Customer Success Management ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... Executive Liaison Experience: Proven ability to build relationships and communicate effectively ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... Executive Liaison Experience: Proven ability to build relationships and communicate effectively ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to ...

Guardz

Customer Success Manager

Raleigh, NC

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Strong presentation and facilitation skills across trainings, business reviews, and executive ...

New

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Communicate confidently across technical teams, business stakeholders, and C-level executives.

Cleo

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

Own executive relationships for strategic accounts; manage lifecycle from onboarding to renewal and ... Prior success engaging a high-tech customer base, driving revenue growth and high customer ...

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Customer Success Executive information

See Raleigh, NC salary details

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How much do customer success executive jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success executive in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is a customer success executive?

A Customer Success Executive is a professional responsible for building and maintaining strong relationships with clients to ensure they achieve their desired outcomes using a company's products or services. Their role typically involves onboarding new customers, providing ongoing support, and proactively identifying ways to maximize customer satisfaction and retention. They act as a bridge between the customer and internal teams, helping to resolve issues and communicate client feedback. By ensuring customers are successful and satisfied, they contribute directly to customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a customer success executive, and why are they important?

To thrive as a Customer Success Executive, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and customer engagement platforms is typically required. Outstanding empathy, active listening, and adaptability set top performers apart in this role. These skills are crucial for building long-term customer relationships, ensuring satisfaction, and driving customer retention and growth.

How does a customer success executive typically collaborate with other departments to improve client satisfaction?

A Customer Success Executive works closely with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's offerings. They often relay client feedback to the Product team for enhancements, partner with Sales to identify upsell or renewal opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration not only helps in addressing client concerns proactively but also drives continuous improvement in customer experience.

What is the difference between Customer Success Executive vs Customer Support Specialist?

AspectCustomer Success ExecutiveCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentClient-facing, strategic interactionsSupport tickets, troubleshooting, technical assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
GoalsCustomer retention, upselling, long-term successIssue resolution, customer satisfaction

While both roles involve customer interaction, a Customer Success Executive focuses on proactive engagement to ensure long-term success, whereas a Customer Support Specialist primarily handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer satisfaction and retention.

How much do customer success executives make?

Customer Success Executives typically earn a salary ranging from $60,000 to $120,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries may offer higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and industry knowledge can influence earning potential.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Executive jobs?

Cities near Raleigh, NC with the most Customer Success Executive job openings:

Customer Success Executive jobs near you
Infographic showing various Customer Success Executive job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Account Executive, Customer Success

Raleigh, NC • On-site

EnrollHere
See more jobs at EnrollHereexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
As an Account Executive within the Customer Success Team, you'll own post-sale growth and relationship management for a portfolio of carrier and distributor clients. You'll act as the bridge between our clients' business goals and our technology solutions-helping them realize measurable value, expand adoption, and drive renewals. This is a hybrid role blending strategic account management, consultative selling, and client success - perfect for someone who thrives at the intersection of relationships, data, and results.
Responsibilities
  • Own client relationships: Serve as the primary commercial point of contact for

assigned accounts, ensuring client satisfaction, retention, and growth.
  • Drive expansion: Identify upsell and cross-sell opportunities across our product suite;

manage renewals and negotiate contracts with support from leadership.
  • Collaborate cross-functionally: Partner with Customer Success Managers, Product,

and Solutions teams to align platform capabilities with evolving client needs.
  • Strategic account planning: Develop account plans to forecast growth, mitigate churn

risk, and build multi-level stakeholder relationships (business, IT, operations).
  • Performance insights: Monitor platform adoption, usage analytics, and ROI metrics to

proactively guide clients toward greater impact and renewal readiness.
  • Voice of the customer: Capture client feedback and advocate internally to shape

roadmap priorities and improve user experience.
  • Industry engagement: Stay informed on regulatory trends (CMS, ACA, Medicare

Advantage, life licensing, compliance) to serve as a trusted advisor to clients.
Requirements
  • 3+ years of experience in SaaS account management, renewals, or customer success

(preferably in B2B enterprise software).
  • Understanding of the health and life insurance industry, including carriers, distributors,

FMOs, and agency operations.
  • Proven success managing renewals and expansion quotas with a consultative, data-

driven approach.
  • Excellent communication, negotiation, and presentation skills with C-level and

operational stakeholders.
  • Strong organizational and CRM proficiency (HubSpot, Salesforce, or similar).
  • Willingness to travel ~50% of the time

Preferred:
  • Experience working with compliance, licensing, or data exchange software in the

insurance ecosystem.
  • Familiarity with health plan operations, broker distribution, or Medicare Advantage

processes.
  • Comfort operating in a startup or high-growth environment-self-starter mindset and

adaptability required.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

Apply