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Customer Success Executive Jobs in Raleigh, NC (NOW HIRING)

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Customer Success Executive information

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How much do customer success executive jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer success executive in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is a customer success executive?

A Customer Success Executive is a professional responsible for building and maintaining strong relationships with clients to ensure they achieve their desired outcomes using a company's products or services. Their role typically involves onboarding new customers, providing ongoing support, and proactively identifying ways to maximize customer satisfaction and retention. They act as a bridge between the customer and internal teams, helping to resolve issues and communicate client feedback. By ensuring customers are successful and satisfied, they contribute directly to customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a customer success executive, and why are they important?

To thrive as a Customer Success Executive, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and customer engagement platforms is typically required. Outstanding empathy, active listening, and adaptability set top performers apart in this role. These skills are crucial for building long-term customer relationships, ensuring satisfaction, and driving customer retention and growth.

How does a customer success executive typically collaborate with other departments to improve client satisfaction?

A Customer Success Executive works closely with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's offerings. They often relay client feedback to the Product team for enhancements, partner with Sales to identify upsell or renewal opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration not only helps in addressing client concerns proactively but also drives continuous improvement in customer experience.

What is the difference between Customer Success Executive vs Customer Support Specialist?

AspectCustomer Success ExecutiveCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentClient-facing, strategic interactionsSupport tickets, troubleshooting, technical assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
GoalsCustomer retention, upselling, long-term successIssue resolution, customer satisfaction

While both roles involve customer interaction, a Customer Success Executive focuses on proactive engagement to ensure long-term success, whereas a Customer Support Specialist primarily handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer satisfaction and retention.

How much do customer success executives make?

Customer Success Executives typically earn a salary ranging from $60,000 to $120,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries may offer higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and industry knowledge can influence earning potential.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Executive jobs?

Cities near Raleigh, NC with the most Customer Success Executive job openings:

Customer Success Executive jobs near you
Infographic showing various Customer Success Executive job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Associate Director of Customer Success (Remote)

Upswing

Durham, NC • On-site, Remote

Full-time

Posted 7 days ago

Job description

About Upswing

Upswing partners with colleges and universities to improve student success and retention through high-impact academic support, including tutoring, coaching, and engagement tools. We work closely with our institutional partners to ensure our services are not only implemented, but deeply adopted, valued, and expanded over time.

The Role

The Associate Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and develops a team of HEROs (Higher Education Relationship Officers) while also owning a personal book of business.

This is a highly cross-functional role that blends strategic account management, people leadership, and revenue responsibility, with a strong focus on engagement, utilization, and long-term partner success. MUST BE eligible to work in the U.S. Upswing DOES NOT offer visa sponsorship. If you need visa sponsorship now or in the future, please DO NOT apply.

Key ResponsibilitiesPartner Success, Retention & Expansion

  • Own retention and expansion goals across a defined portfolio of Upswing partners, including a personal book of business.

  • Serve as a trusted advisor to institutional leaders, aligning Upswing services with partner goals around student success, equity, and retention.

  • Identify and execute expansion opportunities (additional services, programs, or campuses) in collaboration with Sales, Product, and Marketing teams.

  • Lead renewal conversations and contribute to forecasting and revenue planning.

  • Proactively manage risk, addressing adoption or satisfaction issues before they impact retention.

Engagement & Utilization

  • Drive strong engagement and utilization of Upswing services across partner institutions.

  • Analyze usage, outcomes, and trends to identify opportunities for improvement, growth, or deeper impact.

  • Partner with HEROs to develop and execute engagement plans that increase awareness, usage, and measurable outcomes.

  • Translate data and insights into compelling partner narratives and executive-level updates.

Team Leadership & Development (HEROs)

  • Manage, coach, and develop a team of HEROs to deliver consistent, high-quality partner experiences.

  • Set clear expectations, goals, and performance metrics tied to retention, expansion, and engagement.

  • Support HEROs in strategic account planning, executive communication, and problem solving.

  • Foster a culture of accountability, collaboration, and continuous improvement within the team.

Cross-Functional Collaboration

  • Work closely with Sales, Marketing, Product, and Operations to ensure a seamless partner experience from onboarding through renewal and expansion.

  • Provide partner feedback and insights to inform product development, service enhancements, and go-to-market strategy.

  • Contribute to the evolution of customer success processes, playbooks, and reporting.

Qualifications

  • 5-7 years of experience in customer success, account management, or client services, preferably in ed tech, SaaS, or higher education.

  • 3+ years of people management experience, with a track record of developing high-performing teams.

  • Experience owning revenue outcomes, including renewals and expansion within an existing customer base.

  • Strong data literacy with the ability to interpret usage and outcomes data to drive strategy and partner conversations.

  • Exceptional communication skills, with experience engaging senior-level stakeholders.

  • Passion for higher education, student success, and equity-focused solutions.

What Success Looks Like

  • High retention rates and consistent expansion across the partner portfolio.

  • Strong engagement and utilization of Upswing services at partner institutions.

  • A high-performing, well-supported HERO team with clear growth and development paths.

  • Trusted, long-term partnerships where Upswing is viewed as a strategic partner-not just a vendor.

Employment Type: FULL_TIME

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