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Customer Success Manager Jobs in Raleigh, NC (NOW HIRING)

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Targan Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

Targan INC

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Targan Inc

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Appian Corporation

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Everpure LLC

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

  • PTO

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead ...

Pure Storage

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

  • PTO

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

iCIMS

Customer Success Manager

Raleigh, NC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

  • Medical

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Raleigh, NC

Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success Manager jobs in Raleigh, NC?

For Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager jobs?

Cities near Raleigh, NC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Posted 12 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply