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Customer Success Manager Jobs in Raleigh, NC (NOW HIRING)

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

NCBiotech

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

New

SHI GmbH

Customer Success Manager - VMware

Raleigh, NC · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Illumiti Inc.

Senior Customer Success Manager

Morrisville, NC · On-site

$120 - $160/hr

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

Posted today

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site +1

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

New

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Cloneable

Founding Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager This is Cloneable's first dedicated Customer Success hire. You'll build the function from the ground up, establishing the processes, playbooks, and relationships that define ...

RELX

Strategic Customer Success Manager

Raleigh, NC

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Raleigh, NC

Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success Manager jobs in Raleigh, NC?

For Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager jobs?

Cities near Raleigh, NC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success Manager, CSM

Pop-UP Talent

Raleigh, NC • On-site

$110K - $130K/yr

Other

Re-posted 18 days ago

Job description

Customer Success Manager (CSM)
USA Remote
  • Team: Customer Success
  • Salary: $110K - $130K

MISSION & PURPOSE
  • The Customer Success Manager (CSM) is responsible for delivering transformational outcomes that drive measurable, long-term value for customers. The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is frictionless, impactful, and aligned with their business goals. The ultimate objective is to create Raving Fans and facilitate expansion opportunities that drive revenue and strategic growth
  • We are seeking a CSM who thrives in the business world, is comfortable liaising with executive talent, and understands business operations and strategy. The ideal candidate will be a cross-functional operator, strategic thinker, and relationship builder, helping our customers unlock value and remain engaged, happy, and thriving
  • We have made Customer Success a cornerstone of our strategy and an engine for future growth. This is an exciting opportunity to join a dynamic team and help shape that success

HIGHEST PRIORITY COMPETENCIES:
  • Business Acumen: Comfortable operating in complex business environments and understanding business operations, financial drivers, and strategic priorities
  • Executive Liaison Experience: Proven ability to build relationships and communicate effectively with executive talent, including C-suite and senior leadership
  • Strategic Mindset: Demonstrated experience in developing and executing big-picture strategies that drive customer value and business growth

KEY RESPONSIBILITIES:
  • Owns the strategic relationship and customer health, serving as the primary business relationship owner for assigned customers and ensuring continuity by connecting the dots across functions
  • Develop and execute outcome-driven success plans with measurable KPIs
  • Facilitate seamless transitions from sales to delivery (and back to sales), closing any gap between expectation and execution
  • Foster strategic engagement throughout the customer lifecycle, focusing on outcomes, innovation, and roadmap alignment
  • Lead customer touchpoints including onboarding and kick-off meetings, QBRs + service reviews, scope alignments, feedback loops/regular check-ins, and proactive outreach
  • Proactively manage risk by flagging at-risk accounts and collaborate with internal stakeholders to create mitigation plans
  • Collaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages
  • Maintain accurate reporting on customer health, engagement metrics, and satisfaction scores (CSAT/NPS)
  • Gather and act on customer feedback, driving continuous improvement in processes, tools, and service delivery
  • Ensure customer-centric visibility and transparency within the organization by implementing, maintaining, and updating HubSpot and other CS tools/dashboards

QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE:
  • Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services
  • Deep understanding of customer needs and pain points
  • Strong relationship-building, communication, negotiation, and strategic thinking skills
  • Adept at listening, leading with empathy, and maintaining a people-first approach to business to turn challenging situations into positive outcomes
  • Creative problem solver who uses data to drive decision-making
  • Skilled at driving alignment across teams, with proven experience collaborating cross-functionally and managing multiple priorities
  • Equally at ease defining long-term vision and rolling up your sleeves to tackle the details that bring it to life
  • Highly organized, self-motivated, and thrives in an independent setting
  • Is a team player, likes to have fun at work, doesn't take themselves too seriously, and has a positive attitude
  • Demonstrated experience in tracking and reporting on customer success metrics
  • Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and implementing new CS tools

ABOUT US:
  • We are a leader in enterprise software and managed services. We're building something special-a customer-first ERP services company that doesn't just implement systems but helps businesses actually use them to grow

THE CULTURE CODE:
  • We are maniacal about our mission
  • We strive to solve for the customer
  • We are radically transparent
  • We believe in autonomy, not autocracy
  • We are unreasonably picky about our people
  • We invest in individual mastery and market value
  • We constantly question the status quo

WHY JOIN?
  • Work directly with executive leadership and strategic customers
  • Influence business outcomes and drive measurable impact
  • Be part of a collaborative, growth-oriented team dedicated to customer success

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00340

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