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Customer Success Manager Jobs in Raleigh, NC (NOW HIRING)

Studycast

Senior Customer Success Manager

Raleigh, NC · On-site

About the role The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor to our top-tier customers, driving retention, adoption, and measurable business value. This role is ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this ...

New

Clever Devices Ltd.

Senior Customer Success Manager

Apex, NC · On-site

$135K - $150K/yr

The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices' most complex and high-impact client engagements. With ...

Bandwidth

Global Customer Success Manager

Raleigh, NC

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this ...

New

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality customer experience across the post-onboarding lifecycle. Operating within a pooled support model, this ...

SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

ServiceTrade

Senior Customer Success Manager

Durham, NC · On-site

We're looking for a Senior Customer Success Manager who's excited to make an impact. In this role, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Raleigh, NC

Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Manager jobs in Raleigh, NC? For Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager jobs? Cities near Raleigh, NC with the most Customer Success Manager job openings:
Customer Success Manager jobs near you

Senior Customer Success Manager

Studycast

Raleigh, NC • On-site

Full-time

Posted 20 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
About the role
The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor to our top-tier customers, driving retention, adoption, and measurable business value. This role is responsible for managing high-impact client relationships, leading executive-level business reviews, and guiding customers toward outcomes that align with their operational and strategic goals.
The Sr. CSM is an expert in understanding customer workflows, identifying areas for optimization, and framing technology solutions in business terms. Success in this role is measured by retention, account growth, and customer advocacy across an assigned portfolio of key accounts.
What you'll do
Strategic Account Ownership
  • Own the health, retention, and growth of assigned top-tier customer accounts.
  • Serve as the senior point of contact and advisor to customer executives, IT leaders, and key stakeholders.
  • Develop and maintain account success plans that align customer objectives with measurable outcomes.

Executive-Level Business Reviews
  • Lead quarterly and annual business reviews focused on customer business objectives, alignment between customer objectives and Core Sound initiatives/service, customer ROI, and forward-looking strategy.
  • Present product usage metrics, adoption trends, and business impact in a data-driven, consultative way.
  • Facilitate cross-functional participation (Sales, Product, Support) to ensure full alignment on customer needs and outcomes.

Customer Value Realization
  • Translate product functionality into business value by connecting technology outcomes to operational efficiencies and ROI.
  • Proactively identify adoption gaps or process improvements that increase value realization and customer satisfaction.
  • Collaborate with Implementation, Support, and Product to drive enhancements that strengthen client outcomes.

Growth & Opportunity Development
  • Identify and pursue expansion opportunities through consultative discovery of unmet business needs.
  • Partner with Sales to develop proposals that extend the customers' use of our platform and deepen integration across their organization.
  • Maintain an accurate record of opportunities and engagement in CRM.

Insight & Reporting
  • Monitor and report on customer health metrics, adoption trends, and engagement patterns.
  • Provide regular executive summaries and insights to internal stakeholders.
  • Maintain complete visibility into portfolio status and forecast risk or growth potential.

Continuous Improvement
  • Actively contribute to evolving Customer Success playbooks, reporting frameworks, and customer engagement models.
  • Leverage AI and analytics tools to summarize interactions, identify trends, and improve account strategy.
  • Serve as a subject-matter expert and peer resource in conducting business-level conversations with enterprise customers.

Product Expertise
  • Serve as expert on Study Cast products and competitive landscape.
  • Leverage product knowledge to able to address and resolve customer issues.
  • Serve as voice of Product Management when discussion product roadmap with customers.

Qualifications
Education and Experience:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field required.
  • 5-7 years of progressive experience in Customer Success, Account Management, or Client Services within a SaaS or technology-driven environment. Preferably, in medical imaging and/or PACS platform industry.
  • Proven history of managing enterprise-level client relationships and driving customer retention, satisfaction, and growth.
  • Experience in leading cross-functional initiatives with Sales, Product, and Support teams to enhance customer experience and achieve business outcomes.
  • Strong background in data-driven decision-making, including the use of CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
  • Demonstrated ability to develop customer success strategies, optimize lifecycle engagement, and lead strategic business reviews.
  • Proven experience navigating contractual and commercial discussions with customers at the executive level.

Success Metrics:
  • Growth: Deliver measurable account expansion and solution adoption.
  • Retention: Meet or exceed company retention goals for top-tier accounts.
  • Engagement: Consistently lead impactful executive business reviews.
  • Product Adoption: Drive initiatives that increase customer value through product usage.
  • Advocacy: Increase number of customer references, case studies, or positive NPS responses.

Core Sound Imaging, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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