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Director Customer Success Manager Jobs in Raleigh, NC

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Everpure LLC

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead ...

Pure Storage

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Direct account experience working with the largest global organizations (Global F100) and country ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Direct account experience working with the largest global organizations (Global F100) and country ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · On-site

You will report to the Director of Customer Success. What You'll Own * Be the 'voice of the ... Experience managing a quarterly retention and growth quota. * You've maintained a book of 4-6 ...

SHI GmbH

Customer Success Manager - VMware

Raleigh, NC · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Raleigh, NC

Director Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do director customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC? The most popular types of Customer Success Manager jobs in Raleigh, NC are:
What are popular job titles related to Director Customer Success Manager jobs in Raleigh, NC? For Director Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Director Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Customer Success Manager jobs? Cities near Raleigh, NC with the most Director Customer Success Manager job openings:
Director Customer Success Manager jobs near you
Infographic showing various Director Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Posted 5 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply