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Associate Customer Success Manager Jobs in Raleigh, NC

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Raleigh, NC

Associate Customer Success Manager information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do associate customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for associate customer success manager in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC? The most popular types of Customer Success Manager jobs in Raleigh, NC are:
What are popular job titles related to Associate Customer Success Manager jobs in Raleigh, NC? For Associate Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Associate Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Associate Customer Success Manager jobs? Cities near Raleigh, NC with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.
Customer Success Manager

Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$90K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Customer Success Manager to join our team.


The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients.

Depth of Knowledge Required

High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.

Internal & External Relationship Responsibilities

The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

  • This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
  • Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives

Key Responsibilities

  • Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations
  • Detailed understanding, reporting on, and delivery to SLA’s and SLO’s
  • Solicit feedback on customer satisfaction using survey, scorecards, etc.
  • Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction
  • Proactive management of operational runbook for assigned accounts
  • Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts
  • Review and comment on SOW development for new opportunities
  • Onboarding of customers to support phase
  • Ensure customer information accuracy across all platforms and databases
  • Responsible for conveying customer requirements during creation of new policies and procedures
  • Tracking, reporting and resolving escalations
  • Building relationships internally and externally
  • Organize and manage upgrades and other small, non-deployment customer projects
  • Planning, drafting, implementing and communicating Continuous Service Improvement plans
  • Identify and assist in additional end user training and adoption opportunities
  • Identify new revenue opportunities
  • Track and manage service renewals
  • Delivering customer communications and incident reports
  • Identifying, tracking, reporting and processing Change requests related to service
  • Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts
  • Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
  • Continuously improve Customer Success Management process and methodologies
  • In depth understanding of operational service delivery key performance indicators
  • Strong customer orientation and ability to interface with VP level management in customer environments
  • Create SOPs for their position
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.


In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.