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Associate Customer Success Manager Jobs in Raleigh, NC

Appian

Customer Success Manager (Technical)

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · On-site

Senior Customer Success Manager At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and ...

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · On-site

Enterprise Customer Success Manager Raleigh, NC Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are ...

Clever Devices Ltd.

Senior Customer Success Manager

Apex, NC · On-site

$120K - $150K/yr

The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices' most complex and high-impact client engagements. With ...

Apply Early

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

Apply Early

SPYNE

Customer Success Manager - US

Raleigh, NC · On-site

Customer Success Manager Own a national book of dealers. Be in their stores, coast to coast. Make sure they never think about leaving. Department: Customer Success Reports To: Head of Customer ...

Verint Systems

Sr. Customer Success Manager

Raleigh, NC · On-site

Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

MaintainX

Enterprise Customer Success Manager

Raleigh, NC · On-site

$150/day

About you: * 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts. * Experience managing complex ...

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Showing results 1-20

All JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Raleigh, NC

Associate Customer Success Manager information

See Raleigh, NC salary details

$18K

$51.5K

$90.4K

How much do associate customer success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for associate customer success manager in Raleigh, NC is $51,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC? The most popular types of Customer Success Manager jobs in Raleigh, NC are:
What are popular job titles related to Associate Customer Success Manager jobs in Raleigh, NC? For Associate Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Associate Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Associate Customer Success Manager jobs? Cities near Raleigh, NC with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,512 per year, or $24.8 per hour.
Customer Success Manager (Technical)

Customer Success Manager (Technical)

Appian Corporation

Raleigh, NC • On-site

$125K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Be an early applicant

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.

In this role, you will:

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
  • Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
  • Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
  • Communicate confidently across technical teams, business stakeholders, and C-level executives.
  • Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

  • Bachelor's degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Experience with agile and software development.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications:

  • 5+ of experience within success management, program management, account management or advisory services.
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
  • Strong understanding of system integration, data architecture, or enterprise architecture.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range
$125,000—$250,000 USD

Tools and Resources

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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