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Associate Customer Success Manager Jobs in Raleigh, NC

LexisNexis

Strategic Customer Success Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

RELX Group plc

Strategic Customer Success Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

Relay

Customer Success Manager II- Specialty

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager II- Specialty Raleigh, NC Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we ...

Clever Devices

Senior Customer Success Manager

Apex, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Senior Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be ...

Q2

Senior Customer Success Manager

Cary, NC · On-site

  • Medical

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the ...

New

Relay

Customer Success Manager I - Hospitality

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site ...

Relay

Customer Success Manager II- Specialty

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Now, here's what we're building, and where you come in About the Role At Relay, our Customer Success Manager (Specialty Markets) role involves serving as a customer strategist responsible for ...

Relay

Customer Success Manager II- Specialty

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Now, here's what we're building, and where you come in About the Role At Relay, our Customer Success Manager (Specialty Markets) role involves serving as a customer strategist responsible for ...

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Showing results 41-60

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Raleigh, NC

Associate Customer Success Manager information

See Raleigh, NC salary details

$18K

$51.5K

$90.3K

How much do associate customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for associate customer success manager in Raleigh, NC is $51,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,600.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC?

The most popular types of Customer Success Manager jobs in Raleigh, NC are:

What are popular job titles related to Associate Customer Success Manager jobs in Raleigh, NC?

For Associate Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Associate Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Associate Customer Success Manager jobs?

Cities near Raleigh, NC with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,455 per year, or $24.7 per hour.

Strategic Customer Success Manager

LexisNexis

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

189th of 492 rated business services

Job description

Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals
About the Role:
We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this role, you'll manage a small portfolio of our most important clients, guiding them as they adopt, scale, and derive real business value from our AI solution, Nexis+ AI. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term success, growth and partnership.
As a Strategic CSM, you'll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey. You won't just manage the relationship - you'll shape how our most strategic clients experience, adopt, and scale AI within their organizations, serving as a key voice of the customer as we continue to build and refine our AI capabilities.
Responsibilities:
  • Own and deepen relationships with a portfolio of strategic accounts, serving as their primary guide to adopting and scaling our AI solution
  • Understand each client's business goals, KPIs, and how our AI solution fits into and accelerates their broader strategy
  • Lead onboarding, adoption, and expansion efforts tailored to each client's unique needs, with a strong focus on driving deep, sustained engagement with our AI solution
  • Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities and shape the roadmap for our AI solution
  • Develop and execute success plans, QBRs, and health checks for each account, with AI adoption and value realization as a core measure of success
  • Identify upsell, cross-sell, and renewal opportunities in partnership with Sales, particularly around expanded use cases for our AI solution
  • Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention
  • Drive change management and enablement programs - training sessions, best-practice playbooks, and internal champions - that build client confidence and fluency with our AI solution
  • Deliver insights, best practices, and industry trends that help clients get the most value out of our AI solution
  • Track key metrics such as AI feature adoption, product usage, NPS, churn, and account health, and translate them into a compelling value story for clients and internal stakeholders
Qualifications:
  • 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products
  • Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology
  • Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite
  • Strong business acumen and a consultative approach to client interactions
  • Proven ability to work cross-functionally and influence without authority
  • Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape
  • Genuine curiosity about AI, with a passion for helping clients understand, adopt, and unlock its value
  • Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms
Bonus:
  • Background in Professional Services, Management Consulting, or Financial Services
  • Experience with product integrations or technical onboarding
  • Experience driving AI or other emerging-technology adoption, digital transformation, or organizational change management initiatives
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Maryland, the base pay range is $82,800 - $137,800.If performed in New York, the base pay range is $86,700 - $144,400.If performed in New York City, the base pay range is $94,700 - $157,500.If performed in Rochester, NY, the base pay range is $78,800 - $131,300.If performed in Ohio, the base pay range is $74,900 - $124,700.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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