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Customer Success Saas Jobs in Raleigh, NC (NOW HIRING)

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies). * Proven track record in customer retention, expansion, and revenue growth.

ESP Engineered

Customer Success Manager

Raleigh, NC · On-site

$80 - $100/hr

Requirements: * 2-4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies). * Proven track record in customer retention, expansion, and revenue growth.

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... SaaS environment. Your responsibilities: * Act as the primary point of contact for your customer ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Experience working with mid-market customers in a compliance-driven SaaS environment * Prior ...

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Experience working with mid-market customers in a compliance-driven SaaS environment * Prior ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Experience working with mid-market customers in a compliance-driven SaaS environment * Prior ...

iCIMS

Senior Manager, Customer Success

Raleigh, NC · On-site

Demonstrated success driving operational results, business outcomes, and customer success initiatives in a SaaS environment. * Experience developing leaders, building high-performing teams, and ...

Guardz

Customer Success Manager

Raleigh, NC

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Vontier

Customer Success Specialist

Raleigh, NC · On-site

$60K - $75K/yr

... SaaS background · Experience using SAP, Salesforce and Churn Zero Duty · Driving customer value ... success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth ...

New

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

... SaaS or industrial tech environment * Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows * Comfortable working in an AI ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

3E

Customer Success Engineer

Durham, NC · On-site

Familiarity with SaaS or asset performance management platforms. * Proven track record of managing customer relationships and driving customer success. * Strong analytical skills with a focus on KPIs ...

3E

Customer Success Engineer

Durham, NC · On-site

Familiarity with SaaS or asset performance management platforms. * Proven track record of managing customer relationships and driving customer success. * Strong analytical skills with a focus on KPIs ...

Ecorobotix SA

Customer Success Manager

Raleigh, NC · On-site

$60 - $80/hr

... SaaS or industrial tech environment * Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows * Comfortable working in an AI ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...

Appian Corporation

Customer Success Manager

Raleigh, NC

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...

Cleo

Customer Success Manager

Raleigh, NC · On-site

... SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field * Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or ...

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All JobsCustomer Success Saas JobsCustomer Success Saas Jobs in Raleigh, NC

Customer Success Saas information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success saas jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success saas in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What are popular job titles related to Customer Success Saas jobs in Raleigh, NC?

For Customer Success Saas jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Saas jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Saas jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Saas jobs?

Cities near Raleigh, NC with the most Customer Success Saas job openings:

Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Re-posted 6 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply