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Healthcare Customer Success Manager Jobs in Raleigh, NC

ESP Engineered

Customer Success Manager

Raleigh, NC · On-site

$80 - $100/hr

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI ...

Appian Corporation

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We set high standards and live up to them, ensuring that everything we do is done with care and ... Monitor overall account health, proactively address risks, and remove barriers to successful ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Continuously evaluate customer health signals and feedback to surface churn risks and growth ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and ... Customer Success, Account Management, or a client-facing technical role -- ideally within a SaaS or ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Ecorobotix SA

Customer Success Manager

Raleigh, NC · On-site

$60 - $90/hr

Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and ... Customer Success, Account Management, or a client-facing technical role -- ideally within a SaaS or ...

New

Guardz

Customer Success Manager

Raleigh, NC · On-site

Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

Canals

Customer Success Manager

Raleigh, NC · On-site

$90 - $130/hr

We care deeply about building great products, hiring exceptional people, and creating an ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute ...

Canals

Customer Success Manager

Raleigh, NC · Remote

We care deeply about building great products, hiring exceptional people, and creating an ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Global Relay

Customer Success Manager

Apex, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

TARGAN Inc

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

Customer Success Manager Full Time Professional Raleigh, NC, US Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... Owns the strategic relationship and customer health, serving as the primary business relationship ...

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All JobsHealthcare Customer Success JobsHealthcare Customer Success Manager JobsHealthcare Customer Success Manager Jobs in Raleigh, NC

Healthcare Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do healthcare customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for healthcare customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a healthcare customer success manager?

A Healthcare Customer Success Manager is a professional responsible for ensuring that healthcare clients, such as hospitals, clinics, or health tech companies, effectively use a service or product to meet their goals. They act as a liaison between the client and the company, helping to onboard new users, provide ongoing support, and address any issues that may arise. Their main objective is to build strong relationships with clients, improve customer satisfaction, and enhance client retention. They also gather feedback to help improve products and services and may provide training or resources as needed.

How does a healthcare customer success manager collaborate with clinical and technical teams to ensure client satisfaction?

Healthcare Customer Success Managers frequently act as the bridge between clients and internal teams, such as clinicians, IT specialists, and product developers. They coordinate regular check-ins, gather feedback from clients on software or service performance, and relay this information to the relevant teams to drive improvements or resolve issues quickly. This collaborative approach helps ensure that healthcare organizations receive the support and solutions they need, while also allowing the Customer Success Manager to anticipate client needs and advocate for enhancements. Building strong cross-functional relationships is key to delivering a seamless client experience.

What are the key skills and qualifications needed to thrive as a healthcare customer success manager, and why are they important?

To excel as a Healthcare Customer Success Manager, you need a strong understanding of healthcare operations, client relationship management, and a background in health administration or a related field. Familiarity with CRM software, healthcare information systems, and relevant certifications such as Certified Customer Success Manager (CCSM) is highly valuable. Outstanding communication, problem-solving abilities, and empathy help you build trust and effectively address client concerns. These skills and qualifications are crucial for ensuring client satisfaction, driving product adoption, and supporting healthcare organizations' success.

What is the difference between Healthcare Customer Success Manager vs Healthcare Account Manager?

AspectHealthcare Customer Success ManagerHealthcare Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, sales, and revenue growth
ResponsibilitiesCustomer onboarding, support, and success strategiesAccount growth, renewals, and upselling
Work EnvironmentCollaborative, client-facing, often in healthcare tech or servicesSales-driven, client relationship management in healthcare
Required SkillsCustomer service, healthcare knowledge, communicationSales, negotiation, healthcare industry familiarity

The Healthcare Customer Success Manager primarily focuses on ensuring clients are satisfied and successful with healthcare products or services, emphasizing retention and support. In contrast, the Healthcare Account Manager concentrates on managing client accounts to drive sales and revenue growth. While both roles require healthcare industry knowledge, the Customer Success Manager is more customer-centric, whereas the Account Manager is sales-oriented.

What are popular job titles related to Healthcare Customer Success Manager jobs in Raleigh, NC?

For Healthcare Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Healthcare Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Healthcare Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Healthcare Customer Success Manager jobs?

Cities near Raleigh, NC with the most Healthcare Customer Success Manager job openings:

Healthcare Customer Success Manager jobs near you
Infographic showing various Healthcare Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 72% In-person, 11% Hybrid, and 17% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

ESP Engineered

Raleigh, NC • On-site

$80 - $100/hr

Other

Posted 15 days ago

Job description

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job:

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ’s AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities:
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements:
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self‑motivated with a proactive approach to customer success.
Preferred Qualifications:
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

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