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Healthcare Customer Success Manager Jobs (NOW HIRING)

IMPaCT Care

Customer Success Manager

$75K - $95K/yr

Customer Success Manager Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. Here ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Manage customer relationships across a Healthcare portfolio, serving as a trusted advisor to ensure ... Customer Success Planning: Develop tailored success plans that define critical success factors, key ...

New

Workday

Sr Customer Success Manager

New York, NY · On-site

Manage customer relationships across a Healthcare portfolio, serving as a trusted advisor to ensure ... Customer Success Planning: Develop tailored success plans that define critical success factors, key ...

New

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... Through the secure exchange of health information, Healthix helps ensure that clinicians, care ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Bachelor's degree in Business, Economics, Healthcare Administration, or a related field. * 5+ years ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

The Richmond Group

Customer Success Manager

Buffalo, NY · On-site

This is a high-impact leadership role overseeing customer care, order management, and operational ... Demonstrated success leading high-volume order management, change orders, backlog management, and ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

  • Medical

  • Retirement

  • PTO

We serve industries from healthcare and skilled construction to transportation, culinary arts, and ... Customer Success Manager The Role: We are a fast-growing startup looking for a highly motivated ...

Flip

Customer Success Manager

Los Angeles, CA

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Marina del Rey ... Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI ...

Circadia Health

Customer Success Manager

Los Angeles, CA · On-site

$120K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to ... About the Role We're looking for a Senior Customer Success Manager who thinks like a consultant and ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off ...

Circadia Health

Customer Success Manager

New York, NY · On-site

$120K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to ... About the Role We're looking for a Senior Customer Success Manager who thinks strategically and ...

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Benefits Healthcare * Employer-covered comprehensive medical, dental, and vision plans for employee ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Benefits Healthcare * Employer-covered comprehensive medical, dental, and vision plans for employee ...

SWBC

Customer Success Manager

  • Medical

  • Retirement

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the ... Variety of healthcare coverage options * Traditional and Roth 401(k) retirement plans * Lucrative ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and ...

Flip CX

Customer Success Manager

Brooklyn, NY · On-site

$80K - $110K/yr

Customer Success Manager Brooklyn, New York (Onsite M-F) Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from ...

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Healthcare Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do healthcare customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for healthcare customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a healthcare customer success manager, and why are they important?

To excel as a Healthcare Customer Success Manager, you need a strong understanding of healthcare operations, client relationship management, and a background in health administration or a related field. Familiarity with CRM software, healthcare information systems, and relevant certifications such as Certified Customer Success Manager (CCSM) is highly valuable. Outstanding communication, problem-solving abilities, and empathy help you build trust and effectively address client concerns. These skills and qualifications are crucial for ensuring client satisfaction, driving product adoption, and supporting healthcare organizations' success.

What is the difference between Healthcare Customer Success Manager vs Healthcare Account Manager?

AspectHealthcare Customer Success ManagerHealthcare Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, sales, and revenue growth
ResponsibilitiesCustomer onboarding, support, and success strategiesAccount growth, renewals, and upselling
Work EnvironmentCollaborative, client-facing, often in healthcare tech or servicesSales-driven, client relationship management in healthcare
Required SkillsCustomer service, healthcare knowledge, communicationSales, negotiation, healthcare industry familiarity

The Healthcare Customer Success Manager primarily focuses on ensuring clients are satisfied and successful with healthcare products or services, emphasizing retention and support. In contrast, the Healthcare Account Manager concentrates on managing client accounts to drive sales and revenue growth. While both roles require healthcare industry knowledge, the Customer Success Manager is more customer-centric, whereas the Account Manager is sales-oriented.

How does a healthcare customer success manager collaborate with clinical and technical teams to ensure client satisfaction?

Healthcare Customer Success Managers frequently act as the bridge between clients and internal teams, such as clinicians, IT specialists, and product developers. They coordinate regular check-ins, gather feedback from clients on software or service performance, and relay this information to the relevant teams to drive improvements or resolve issues quickly. This collaborative approach helps ensure that healthcare organizations receive the support and solutions they need, while also allowing the Customer Success Manager to anticipate client needs and advocate for enhancements. Building strong cross-functional relationships is key to delivering a seamless client experience.

What is a healthcare customer success manager?

A Healthcare Customer Success Manager is a professional responsible for ensuring that healthcare clients, such as hospitals, clinics, or health tech companies, effectively use a service or product to meet their goals. They act as a liaison between the client and the company, helping to onboard new users, provide ongoing support, and address any issues that may arise. Their main objective is to build strong relationships with clients, improve customer satisfaction, and enhance client retention. They also gather feedback to help improve products and services and may provide training or resources as needed.
More about Healthcare Customer Success Manager jobs

What cities are hiring for Healthcare Customer Success Manager jobs?

Cities with the most Healthcare Customer Success Manager job openings:

What states have the most Healthcare Customer Success Manager jobs?

States with the most job openings for Healthcare Customer Success Manager jobs include:

What job categories do people searching Healthcare Customer Success Manager jobs look for?

The top searched job categories for Healthcare Customer Success Manager jobs are:

Healthcare Customer Success Manager jobs near you
Infographic showing various Healthcare Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

IMPaCT Care

Remote

$75K - $95K/yr

Full-time

Re-posted 5 days ago

Job description

Job Announcement:
Customer Success Manager
Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.
Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fed...there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.
We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.
Interested? Read on.
Who You Are
A tech-savvy team player who thrives in fast-paced environments. You are:
  • A project management maestro - You flawlessly orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items. You are organized and proactive, moving ahead of schedule and ensuring nothing falls through the cracks.
  • A communication ninja - Your emails, decks, and meetings are models of clarity and concision. You know when to speak, when to listen, and how to communicate with intention.
  • A relationship architect - You balance empathy with accountability, listening first and building deep trust with customers while ensuring everyone stays on track.
  • A health tech whisperer - You geek out on SaaS tools (CRM, Zoom, Asana) and healthcare workflows.

What You'll Do
Operational Excellence & Project Command
  • Orchestrate with Precision: Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
  • Document Like a Pro: Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus (e.g., "Per 6/15 discussion, Sunbelt will pilot new workflows by Q3").
  • Own the "Hub": Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT), holding stakeholders accountable to timelines and ensuring clean handoffs.
Anticipation & Risk Management
  • See Around Corners: Identify risks early and flag them appropriately before they become blockers.
  • Exercise Judgment: Distinguish between what to solve independently and when to escalate. Avoid false urgency by prioritizing based on real project risk.
  • Communicate the Tradeoffs: Proactively prepare customers for risks, delays, or necessary tradeoffs to keep the big picture on track.
Customer Success & Relationship Management
  • Portfolio Mastery: Co-manage 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
  • Launch Excellence: Support end-to-end CHW program launches, coordinating across stakeholders to achieve specific customer goals and seamless platform adoption.
  • Streamline Technical Success: Own the Tech Review process. Collaborate with IT and customer stakeholders to align on compliance and technical needs, ensuring frictionless scalability.

Requirements
3+ years in CSM/account management, preferably at a health tech startup or SaaS company. Familiarity with basics of U.S. health care.
Proven ability to:
  • Manage concurrent projects with zero dropped balls.
  • Summarize discussions into 1-pagers that executives love.
  • Navigate healthcare stakeholders (Healthcare systems, CBOs, payers).
  • Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms.
  • Bachelor's degree.
  • Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits.

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.

Apply