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Healthcare Customer Success Manager Jobs (NOW HIRING)

Workday

Sr Customer Success Manager

Boston, MA

Manage customer relationships across a Healthcare portfolio, serving as a trusted advisor to ensure ... Customer Success Planning: Develop tailored success plans that define critical success factors, key ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

... healthcare, and the public sector to deliver world-class customer experiences. Today, Qmatic ... The Role The Customer Success Manager is responsible for managing and growing relationships with ...

Grey Matter

Customer Success Manager

Manhattan, NY · On-site

Build strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care * Master customer workflows, understanding patient care goals and ...

CipherHealth

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to ... You bring deep healthcare expertise, technical fluency, an AI-forward mindset, and the confidence ...

SS&C

Customer Success Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is ... Customer Success Manager Locations: Missouri, Remote About the Team: SS&C Blue Prism Document ...

AxisCare

Customer Success Manager

Waco, TX · On-site

Experience supporting customers in the home care or healthcare SaaS space * Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SaaS company. * Deep ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Experience supporting customers in the home care or healthcare SaaS space * Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SaaS company. * Deep ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

SWIVEL

Customer Success Manager

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Variety of healthcare coverage options * Traditional and Roth 401(k) retirement plans * Lucrative ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Variety of healthcare coverage options * Traditional and Roth 401(k) retirement plans * Lucrative ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Generous healthcare packages & mental health benefits * Monthly wellness benefit and learning ...

Circadia Health

Customer Success Manager

New York, NY · On-site

$120K - $180K/yr

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to ... About the Role We're looking for a Senior Customer Success Manager who thinks strategically and ...

Themis PLLC

Customer Success Manager

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform ... Low Ego, High Impact: We care more about solving problems than getting credit. We stay ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Circadia Health

Customer Success Manager

Chicago, IL · On-site

$120K - $180K/yr

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to ... About the Role We're looking for a Senior Customer Success Manager who thinks strategically and ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... services, healthcare, and more. Our clients, who rely on our content to make informed decisions ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we're passionate about turning ... The Customer Success Manager (CSM) is responsible for the overall success and health of the ...

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Healthcare Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do healthcare customer success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for healthcare customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a healthcare customer success manager?

A Healthcare Customer Success Manager is a professional responsible for ensuring that healthcare clients, such as hospitals, clinics, or health tech companies, effectively use a service or product to meet their goals. They act as a liaison between the client and the company, helping to onboard new users, provide ongoing support, and address any issues that may arise. Their main objective is to build strong relationships with clients, improve customer satisfaction, and enhance client retention. They also gather feedback to help improve products and services and may provide training or resources as needed.

How does a healthcare customer success manager collaborate with clinical and technical teams to ensure client satisfaction?

Healthcare Customer Success Managers frequently act as the bridge between clients and internal teams, such as clinicians, IT specialists, and product developers. They coordinate regular check-ins, gather feedback from clients on software or service performance, and relay this information to the relevant teams to drive improvements or resolve issues quickly. This collaborative approach helps ensure that healthcare organizations receive the support and solutions they need, while also allowing the Customer Success Manager to anticipate client needs and advocate for enhancements. Building strong cross-functional relationships is key to delivering a seamless client experience.

What are the key skills and qualifications needed to thrive as a healthcare customer success manager, and why are they important?

To excel as a Healthcare Customer Success Manager, you need a strong understanding of healthcare operations, client relationship management, and a background in health administration or a related field. Familiarity with CRM software, healthcare information systems, and relevant certifications such as Certified Customer Success Manager (CCSM) is highly valuable. Outstanding communication, problem-solving abilities, and empathy help you build trust and effectively address client concerns. These skills and qualifications are crucial for ensuring client satisfaction, driving product adoption, and supporting healthcare organizations' success.

What is the difference between Healthcare Customer Success Manager vs Healthcare Account Manager?

AspectHealthcare Customer Success ManagerHealthcare Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, sales, and revenue growth
ResponsibilitiesCustomer onboarding, support, and success strategiesAccount growth, renewals, and upselling
Work EnvironmentCollaborative, client-facing, often in healthcare tech or servicesSales-driven, client relationship management in healthcare
Required SkillsCustomer service, healthcare knowledge, communicationSales, negotiation, healthcare industry familiarity

The Healthcare Customer Success Manager primarily focuses on ensuring clients are satisfied and successful with healthcare products or services, emphasizing retention and support. In contrast, the Healthcare Account Manager concentrates on managing client accounts to drive sales and revenue growth. While both roles require healthcare industry knowledge, the Customer Success Manager is more customer-centric, whereas the Account Manager is sales-oriented.

More about Healthcare Customer Success Manager jobs

What cities are hiring for Healthcare Customer Success Manager jobs?

Cities with the most Healthcare Customer Success Manager job openings:

What states have the most Healthcare Customer Success Manager jobs?

States with the most job openings for Healthcare Customer Success Manager jobs include:

What job categories do people searching Healthcare Customer Success Manager jobs look for?

The top searched job categories for Healthcare Customer Success Manager jobs are:

Healthcare Customer Success Manager jobs near you
Infographic showing various Healthcare Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Sliced Health, Inc

Woodstock, GA • On-site

Full-time

Re-posted 12 days ago

Job description

Customer Success Manager Job Description
Summary

The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of SlicedHealth solutions. This role focuses on optimizing revenue cycle processes in the healthcare industry while partnering with cross-functional teams to drive adoption of contract management, business analytics, and price transparency solutions. The position requires strong communication, organizational, and technical skills, as well as an understanding of healthcare revenue cycle management and contract management principles.

Responsibilities
  • Communicate product value and outcomes while assisting clients with system questions, issue resolution, and maintenance.
  • Provide ongoing support for contract management systems, including troubleshooting, data connection setup, and user support.
  • Deliver training and education on system functionality, best practices, and process improvements to support strong system adoption.
  • Collaborate with cross-functional teams—such as revenue cycle, finance, legal, and IT—to gather requirements and optimize solutions.
  • Work with IT and vendor partners to troubleshoot and resolve technical issues.
  • Assist with audits to ensure data accuracy, contract compliance, and system integrity.
  • Stay current with industry trends and best practices in healthcare revenue cycle management, contract management, and price transparency.
  • Participate in revenue cycle optimization, contract negotiation efforts, and process improvement initiatives.
Qualifications
  • 3–5 years of experience in healthcare revenue cycle management, contract management, or a related field.
  • 2–5 years of experience in customer success or account management.
  • Bachelor’s degree in healthcare management, business administration, or a related field.
  • Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
  • Proficiency with data analysis, reporting, and visualization tools.
  • Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently or collaboratively, demonstrating initiative and self-motivation.
  • Knowledge of regulatory requirements such as HIPAA and Stark Law (preferred).
  • Experience with Price Transparency regulations (preferred).
  • Prior Customer Success Management experience in a SaaS company (preferred).
  • Ability to adapt to evolving technology and continuously enhance subject matter expertise.

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