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Customer Success Marketing Manager Jobs (NOW HIRING)

Datadog

Customer Marketing Manager

New York, NY · Hybrid

... success, marketing operations, demand generation, and more * Track and report on program ... Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau * Excellent ...

SWIVEL

Customer Success Manager

San Antonio, TX

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWBC

Customer Success Manager

San Antonio, TX · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWIVEL

Customer Success Manager

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWBC

Customer Success Manager

San Antonio, TX · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Swivel

Customer Success Manager

San Antonio, TX · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Swbc

Customer Success Manager

San Antonio, TX

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Swbc

Customer Success Manager

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Ivalua

Customer Marketing Manager

Pittsburgh, PA · On-site

Customer Marketing Manager (Pittsburgh, PA - US) Founded in 2000, Ivalua is a leading global ... They collaborate with Sales, Product, and Customer Success teams to drive customer satisfaction ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services ...

Metrc, LLC

Product Marketing Manager

Lakeland, FL · On-site

$140K/yr

Collaborate?with?product management, sales, customer success,?marketing, support,?and regulatory teams to?align on?priorities and ensure consistent?messaging. Define?the market opportunity for a ...

Johnson Controls

Customer Success Manager

Chicago, IL · On-site

$75K - $111K/yr

Bachelor's degree in Business, Marketing, Management, or a related field. * Minimum of 6 years of experience in customer success, account management, customer service, consulting, or other business ...

Johnson Controls

Customer Success Manager

Chicago, IL · On-site

$75K - $111K/yr

Bachelor's degree in Business, Marketing, Management, or a related field. * Minimum of 6 years of experience in customer success, account management, customer service, consulting, or other business ...

SHUR-CO

Commercial Marketing Manager

Yankton, SD

Align Product Management, Sales, Marketing, and Digital teams to deliver a consistent customer ... Demonstrated success leading product launches and bringing new products to market. * Strong ...

Hireology

Lifecycle Marketing Manager

Chicago, IL

$95K - $110K/yr

Lifecycle Marketing Manager Marketing • Hireology • Chicago, IL • Hybrid • Full-Time About ... Partner with Customer Success on Executive Business Review and renewal-focused content, providing ...

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Customer Success Marketing Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success marketing manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success marketing manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Marketing Manager?

A Customer Success Marketing Manager is a professional who bridges the gap between marketing and customer success teams. Their main goal is to ensure customers achieve their desired outcomes while using a company’s products or services, often by creating targeted marketing campaigns, onboarding resources, and engagement strategies. They analyze customer feedback and usage data to improve customer satisfaction, retention, and advocacy. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate across departments. Ultimately, they help drive growth by turning satisfied customers into loyal brand advocates.

How does a Customer Success Marketing Manager typically collaborate with cross-functional teams to drive customer engagement?

A Customer Success Marketing Manager regularly works with teams across sales, product, and customer support to ensure a seamless customer experience. They coordinate with sales to align messaging, gather feedback from customer support to address pain points, and partner with product teams to highlight new features that add value. This cross-functional collaboration is essential for creating targeted marketing campaigns that foster customer loyalty and retention. Open communication and strong project management skills are key to successfully bridging these departments.

What are the key skills and qualifications needed to thrive as a Customer Success Marketing Manager, and why are they important?

To excel as a Customer Success Marketing Manager, you need expertise in relationship management, data-driven marketing strategy, and a solid understanding of customer lifecycle, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce, marketing automation tools such as HubSpot or Marketo, and analytics systems is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration set top performers apart in this role. These skills are crucial for driving customer engagement, ensuring retention, and aligning marketing efforts with long-term client success.

What is the difference between Customer Success Marketing Manager vs Customer Success Manager?

AspectCustomer Success Marketing ManagerCustomer Success Manager
Primary FocusMarketing strategies to engage and retain customersCustomer support and relationship management
Required SkillsMarketing, communication, data analysisCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing teams, cross-functional collaborationCustomer support teams, client interactions
Common CertificationsMarketing certifications, CRM toolsCustomer service certifications, CRM experience

The Customer Success Marketing Manager focuses on marketing initiatives to enhance customer engagement and retention, while the Customer Success Manager emphasizes direct customer support and relationship building. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

More about Customer Success Marketing Manager jobs

What cities are hiring for Customer Success Marketing Manager jobs?

Cities with the most Customer Success Marketing Manager job openings:

What states have the most Customer Success Marketing Manager jobs?

States with the most job openings for Customer Success Marketing Manager jobs include:

What job categories do people searching Customer Success Marketing Manager jobs look for?

The top searched job categories for Customer Success Marketing Manager jobs are:

Customer Success Marketing Manager jobs near you
Infographic showing various Customer Success Marketing Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Marketing Manager

Datadog

New York, NY • Hybrid

Full-time

Re-posted 6 days ago

Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 496 rated business services

Job description

Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team - a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do: 

  • Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
  • Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
  • Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities
  • Interview customers and product leaders - in-person and on camera - to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
  • Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities 
  • Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius
  • Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies

Who You Are:

  • You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
  • Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
  • Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
  • Excellent organizational skills and the ability to manage multiple projects simultaneously
  • You have a Bachelor's degree in Marketing, Business, Communications, or a related field

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

  • Generous and competitive benefits package
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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