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Customer Success Marketing Manager Jobs (NOW HIRING)

Copado

Customer Marketing Manager

New Orleans, LA · On-site

Partner with Customer Success to drive product usage and engagement. * Support consumption growth across the delivery lifecycle. Customer Campaigns (Including 90/6 Program) * Own marketing execution ...

SWBC

Customer Success Manager

San Antonio, TX

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWIVEL

Customer Success Manager

San Antonio, TX

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

SWBC

Customer Success Manager

Grand Rapids, MI

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.

Clio

Senior Manager, Customer Success Enablement

Summary: We are currently seeking a Senior Manager, Customer Success Enablement to lead our ... Partner with CS leadership, Product Marketing, Product, Revenue Operations, and the Enablement ...

Permutive

Senior Product Marketing Manager

New York, NY · On-site

$132K - $173K/yr

You will sit at the intersection of Product, Sales, Customer Success, and Marketing, owning ... Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will ...

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Auvik Networks

$103K - $136K/yr

Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining ... Working closely with Product, Sales, Customer Success, Marketing, and Executive Leadership, you'll ...

StarTech.com

Customer Success Manager

Boston, MA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

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Customer Success Marketing Manager information

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$32.5K

$83.1K

$140K

How much do customer success marketing manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer success marketing manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Marketing Manager vs Customer Success Manager?

AspectCustomer Success Marketing ManagerCustomer Success Manager
Primary FocusMarketing strategies to engage and retain customersCustomer support and relationship management
Required SkillsMarketing, communication, data analysisCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing teams, cross-functional collaborationCustomer support teams, client interactions
Common CertificationsMarketing certifications, CRM toolsCustomer service certifications, CRM experience

The Customer Success Marketing Manager focuses on marketing initiatives to enhance customer engagement and retention, while the Customer Success Manager emphasizes direct customer support and relationship building. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the key skills and qualifications needed to thrive as a Customer Success Marketing Manager, and why are they important?

To excel as a Customer Success Marketing Manager, you need expertise in relationship management, data-driven marketing strategy, and a solid understanding of customer lifecycle, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce, marketing automation tools such as HubSpot or Marketo, and analytics systems is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration set top performers apart in this role. These skills are crucial for driving customer engagement, ensuring retention, and aligning marketing efforts with long-term client success.

How does a Customer Success Marketing Manager typically collaborate with cross-functional teams to drive customer engagement?

A Customer Success Marketing Manager regularly works with teams across sales, product, and customer support to ensure a seamless customer experience. They coordinate with sales to align messaging, gather feedback from customer support to address pain points, and partner with product teams to highlight new features that add value. This cross-functional collaboration is essential for creating targeted marketing campaigns that foster customer loyalty and retention. Open communication and strong project management skills are key to successfully bridging these departments.

What is a Customer Success Marketing Manager?

A Customer Success Marketing Manager is a professional who bridges the gap between marketing and customer success teams. Their main goal is to ensure customers achieve their desired outcomes while using a company’s products or services, often by creating targeted marketing campaigns, onboarding resources, and engagement strategies. They analyze customer feedback and usage data to improve customer satisfaction, retention, and advocacy. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate across departments. Ultimately, they help drive growth by turning satisfied customers into loyal brand advocates.
More about Customer Success Marketing Manager jobs
What cities are hiring for Customer Success Marketing Manager jobs? Cities with the most Customer Success Marketing Manager job openings:
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What job categories do people searching Customer Success Marketing Manager jobs look for? The top searched job categories for Customer Success Marketing Manager jobs are:
Customer Success Marketing Manager jobs near you
Infographic showing various Customer Success Marketing Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Marketing Manager

Copado

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Copado
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We deliver an AI-enabled devops platform to enhance human's ability to orchestrate business application development in the agentic age to drive digital transformation for 1,500+ of the most innovative brands on the planet - from Coca-Cola to T-Mobile to Volkswagen. Our agentic platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments. We operate in a dynamic and competitive industry and our consistent growth reflects our continued commitment to innovation and customer success.
Role Overview
Copado is redefining how enterprises deliver software in the age of AI. As we scale Agentia and move toward a consumption-based model, customer adoption, advocacy, and proof are critical to our growth.
The Customer Marketing Manager will play a key role in building and scaling Copado's Customer Growth Engine-driving adoption, expansion, and customer advocacy across the lifecycle. This role sits at the intersection of Marketing, Customer Success, and Product, ensuring our customers not only succeed, but become our strongest proof in the market.
Key Responsibilities
Customer Growth & Lifecycle Marketing
  • Design and execute lifecycle marketing programs across Onboarding, Adoption, and Expansion.
  • Partner with Customer Success to drive product usage and engagement.
  • Support consumption growth across the delivery lifecycle.

Customer Campaigns (Including 90/6 Program)
  • Own marketing execution of key customer initiatives, including the 90/6 upgrade campaign (in partnership with Customer Success), feature adoption campaigns, and release awareness and enablement.
  • Goal: Drive customers to the latest versions, increase usage, and unlock value.

Customer Storytelling & Content
  • Partner with Product, Product Marketing, Corporate Marketing, and Events to help coordinate, identify, and develop compelling customer-centric narratives aligned to:
    • The Agentia platform
    • Key use cases
    • Industry solutions

Cross-Functional Collaboration
  • Work closely with key partners across Customer Success (primary partner), Product Marketing, Product, Advocacy, Demand Generation, and Sales.
  • Ensure tight alignment between customer outcomes, marketing messaging, and revenue goals.

Customer Insights & Feedback Loop
  • Capture customer insights and feedback to share learnings across Product, Marketing, and Sales.
  • Help shape messaging, product roadmaps, and GTM strategy.

Qualifications
  • Experience: 5-8+ years in Customer Marketing, Lifecycle Marketing, or Customer Success Marketing within B2B SaaS or enterprise technology.
  • Core Skills: Background in customer advocacy and storytelling, with strong cross-functional collaboration.
  • Execution: Demonstrated ability to translate customer outcomes into compelling stories, manage multiple stakeholders, and execute programs end-to-end.

Success Metrics
  • Customer adoption and engagement metrics
  • Expansion and upsell influence
  • Number of customer stories and references
  • Number of customer story opportunities identified and delivered to Advocacy Marketing
  • Contribution to pipeline (via advocacy)
  • 90/6 campaign performance (upgrade rates)

What Great Looks Like
  • Strong partnership with Advocacy Marketing to surface customer success stories and champions.
  • A consistent flow of high-quality customer proof opportunities.
  • Increased product adoption and usage.
  • A clear linkage between customer marketing and revenue impact.

Strategic Impact
This role directly supports:
  • Customer expansion and retention
  • Agentia adoption and usage growth
  • Sales pipeline through customer proof
  • Category credibility in the market

Benefits
Copado offers a comprehensive benefits package, which includes:
  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) Plan
  • Paid Time Off
  • Wellness Perks

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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