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Customer Success Marketing Manager Jobs (NOW HIRING)

Datadog

Customer Marketing Manager

New York, NY · Hybrid

... success, marketing operations, demand generation, and more * Track and report on program ... Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau * Excellent ...

OpenClinica LLC

Customer Success Team Lead

Needham, MA · Remote

$12K/mo

The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to ... Manage & oversee the creation of various marketing and study recruitment materials * Coordinate ...

Associa

Customer Success Coordinator

Richardson, TX · On-site

Coming Home Media Group is looking for a Customer Success Coordinator to join our growing team ... fast-paced marketing environment PREFERRED QUALIFICATIONS: * Good time management and ...

Informa

Customer Success Manager

Newton, MA

$64K - $71K/yr

The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services ...

Permutive

Senior Product Marketing Manager

New York, NY · On-site

$132K - $173K/yr

You will sit at the intersection of Product, Sales, Customer Success, and Marketing, owning ... Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... marketing or product management. In addition to supporting clients during onboarding, you will ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity ... Drive adoption of the digital marketing platform and related products across stakeholder groups

Vectra

Customer Success Manager

OR · Remote

Working closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage ...

Auvik Networks

$103K - $136K/yr

Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining ... Working closely with Product, Sales, Customer Success, Marketing, and Executive Leadership, you'll ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will ...

StarTech.com

Customer Success Manager

Chicago, IL

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

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Customer Success Marketing Manager information

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$32.5K

$83.1K

$140K

How much do customer success marketing manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success marketing manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Marketing Manager vs Customer Success Manager?

AspectCustomer Success Marketing ManagerCustomer Success Manager
Primary FocusMarketing strategies to engage and retain customersCustomer support and relationship management
Required SkillsMarketing, communication, data analysisCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing teams, cross-functional collaborationCustomer support teams, client interactions
Common CertificationsMarketing certifications, CRM toolsCustomer service certifications, CRM experience

The Customer Success Marketing Manager focuses on marketing initiatives to enhance customer engagement and retention, while the Customer Success Manager emphasizes direct customer support and relationship building. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the key skills and qualifications needed to thrive as a Customer Success Marketing Manager, and why are they important?

To excel as a Customer Success Marketing Manager, you need expertise in relationship management, data-driven marketing strategy, and a solid understanding of customer lifecycle, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce, marketing automation tools such as HubSpot or Marketo, and analytics systems is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration set top performers apart in this role. These skills are crucial for driving customer engagement, ensuring retention, and aligning marketing efforts with long-term client success.

How does a Customer Success Marketing Manager typically collaborate with cross-functional teams to drive customer engagement?

A Customer Success Marketing Manager regularly works with teams across sales, product, and customer support to ensure a seamless customer experience. They coordinate with sales to align messaging, gather feedback from customer support to address pain points, and partner with product teams to highlight new features that add value. This cross-functional collaboration is essential for creating targeted marketing campaigns that foster customer loyalty and retention. Open communication and strong project management skills are key to successfully bridging these departments.

What is a Customer Success Marketing Manager?

A Customer Success Marketing Manager is a professional who bridges the gap between marketing and customer success teams. Their main goal is to ensure customers achieve their desired outcomes while using a company’s products or services, often by creating targeted marketing campaigns, onboarding resources, and engagement strategies. They analyze customer feedback and usage data to improve customer satisfaction, retention, and advocacy. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate across departments. Ultimately, they help drive growth by turning satisfied customers into loyal brand advocates.
More about Customer Success Marketing Manager jobs
What cities are hiring for Customer Success Marketing Manager jobs? Cities with the most Customer Success Marketing Manager job openings:
What states have the most Customer Success Marketing Manager jobs? States with the most job openings for Customer Success Marketing Manager jobs include:
What job categories do people searching Customer Success Marketing Manager jobs look for? The top searched job categories for Customer Success Marketing Manager jobs are:
Customer Success Marketing Manager jobs near you
Infographic showing various Customer Success Marketing Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Marketing Manager

Customer Marketing Manager

Datadog

New York, NY • Hybrid

Other

Posted 9 days ago

Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 488 rated business services

Job description

Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team - a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do: 

  • Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
  • Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
  • Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities
  • Interview customers and product leaders - in-person and on camera - to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
  • Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities 
  • Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius
  • Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies

Who You Are:

  • You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
  • Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
  • Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
  • Excellent organizational skills and the ability to manage multiple projects simultaneously
  • You have a Bachelor's degree in Marketing, Business, Communications, or a related field

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

  • Generous and competitive benefits package
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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