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Healthcare Customer Success Manager Jobs (NOW HIRING)

Xplor Technologies

Customer Success Manager

Monitor customer health, engagement, satisfaction, and product adoption, proactively identifying ... Experience in Customer Success, Account Management, Client Services, Consulting, or another ...

New

Canopy

Senior Customer Success Manager

We offer innovative technology solutions that prioritize the safety, security, and efficiency of healthcare environments. As we continue to grow, we are looking for a Senior Customer Success Manager ...

New

Campfire

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... Proactively manage account health and identify churn risk * Lead QBRs, success planning, and ...

Roger Healthcare

Customer Success Manager

San Francisco, CA · On-site

$120K - $170K/yr

Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed ... We are looking for a Customer Success Manager to join our growing team. You will be on the front ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, Illinois, United States Hybrid Work Environment: We believe in ... Coverage: Healthcare benefits to help support you and your family. About SPARETECH SPARETECH ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

MedScout

Customer Success Manager

Customer Success Manager At MedScout, our mission is to empower MedTech commercial teams with the ... Experience within the medical device/diagnostics or healthcare technology space * Proven track ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

Who We Are Medisolv is a national leader in healthcare quality data management solutions for ... What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Sidetrade

Customer Success Manager

Customer Success Manager As a customer success manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver ...

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for ... Proactively engage customers through regular communication to monitor account health and ensure ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ ... Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS ...

New

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Maintain accurate, up-to-date account data in Salesforce and JIRA, including health indicators ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Variety of healthcare coverage options * Traditional and Roth 401(k) retirement plans * Lucrative ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

New

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Healthcare Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do healthcare customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for healthcare customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a healthcare customer success manager, and why are they important?

To excel as a Healthcare Customer Success Manager, you need a strong understanding of healthcare operations, client relationship management, and a background in health administration or a related field. Familiarity with CRM software, healthcare information systems, and relevant certifications such as Certified Customer Success Manager (CCSM) is highly valuable. Outstanding communication, problem-solving abilities, and empathy help you build trust and effectively address client concerns. These skills and qualifications are crucial for ensuring client satisfaction, driving product adoption, and supporting healthcare organizations' success.

What is the difference between Healthcare Customer Success Manager vs Healthcare Account Manager?

AspectHealthcare Customer Success ManagerHealthcare Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, sales, and revenue growth
ResponsibilitiesCustomer onboarding, support, and success strategiesAccount growth, renewals, and upselling
Work EnvironmentCollaborative, client-facing, often in healthcare tech or servicesSales-driven, client relationship management in healthcare
Required SkillsCustomer service, healthcare knowledge, communicationSales, negotiation, healthcare industry familiarity

The Healthcare Customer Success Manager primarily focuses on ensuring clients are satisfied and successful with healthcare products or services, emphasizing retention and support. In contrast, the Healthcare Account Manager concentrates on managing client accounts to drive sales and revenue growth. While both roles require healthcare industry knowledge, the Customer Success Manager is more customer-centric, whereas the Account Manager is sales-oriented.

How does a healthcare customer success manager collaborate with clinical and technical teams to ensure client satisfaction?

Healthcare Customer Success Managers frequently act as the bridge between clients and internal teams, such as clinicians, IT specialists, and product developers. They coordinate regular check-ins, gather feedback from clients on software or service performance, and relay this information to the relevant teams to drive improvements or resolve issues quickly. This collaborative approach helps ensure that healthcare organizations receive the support and solutions they need, while also allowing the Customer Success Manager to anticipate client needs and advocate for enhancements. Building strong cross-functional relationships is key to delivering a seamless client experience.

What is a healthcare customer success manager?

A Healthcare Customer Success Manager is a professional responsible for ensuring that healthcare clients, such as hospitals, clinics, or health tech companies, effectively use a service or product to meet their goals. They act as a liaison between the client and the company, helping to onboard new users, provide ongoing support, and address any issues that may arise. Their main objective is to build strong relationships with clients, improve customer satisfaction, and enhance client retention. They also gather feedback to help improve products and services and may provide training or resources as needed.
More about Healthcare Customer Success Manager jobs

What cities are hiring for Healthcare Customer Success Manager jobs?

Cities with the most Healthcare Customer Success Manager job openings:

What states have the most Healthcare Customer Success Manager jobs?

States with the most job openings for Healthcare Customer Success Manager jobs include:

What job categories do people searching Healthcare Customer Success Manager jobs look for?

The top searched job categories for Healthcare Customer Success Manager jobs are:

Healthcare Customer Success Manager jobs near you
Infographic showing various Healthcare Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Xplor Technologies

Remote

Full-time

Posted 2 days ago

New

Job description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
Join our Recreation/Vermont Systems as Customer Success Manager to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.
Xplor Technologies is seeking a relationship-focused Customer Success Manager to help customers achieve measurable business outcomes using Vermont Systems software. This role is responsible for driving customer retention, product adoption, customer health, and long-term account growth through strategic relationship management and proactive customer engagement.
Working with an assigned portfolio of customers, the Customer Success Manager builds trusted relationships, understands each customer's business goals, identifies risks and opportunities, and partners across the organization to deliver an exceptional customer experience. Serving as the primary strategic contact after implementation, the Customer Success Manager helps customers maximize the value of Vermont Systems solutions while supporting long-term business success.
Some of the things you'll do:
  • Manage a portfolio of strategic and enterprise customer accounts, serving as the primary strategic contact throughout the customer lifecycle.
  • Build trusted relationships with executive and operational stakeholders while developing a deep understanding of each customer's business goals and success measures.
  • Conduct Quarterly Business Reviews (QBRs), success planning sessions, and regular business reviews.
  • Monitor customer health, engagement, satisfaction, and product adoption, proactively identifying risks and coordinating action plans to support retention.
  • Drive adoption of Vermont Systems products, services, and best practices that improve customer outcomes and operational efficiency.
  • Recommend solutions, training, product capabilities, and service offerings aligned with customer goals.
  • Partner with Product Management, Support, Professional Services, Sales, and other internal teams to resolve issues, advocate for customer needs, and improve the overall customer experience.
  • Translate customer feedback into actionable product enhancements and business insights.
  • Identify opportunities for additional products, services, and training that create customer value, partnering with Sales on renewal and expansion opportunities.
  • Maintain accurate customer information, activities, and account health within CRM

Measures of Success
Success in this role is demonstrated through:
  • Customer retention and renewal readiness
  • Customer health, satisfaction and product adoption
  • Strong executive relationships
  • Qualified account growth opportunities
  • Effective cross-functional collaboration

Working arrangements:
Fully Remote in the United States of America: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship.
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
You'll need:
  • Demonstrated ability to build trusted customer relationships.
  • Excellent communication, organizational, and time-management skills.
  • Strong problem-solving, active listening, and critical thinking abilities.
  • Ability to communicate effectively with technical and non-technical audiences.
  • Experience managing multiple customer relationships and competing priorities.
  • 3+ years of relevant experience
  • Experience using Salesforce or a comparable CRM.
  • Commitment to delivering an exceptional customer experience.

It would be great if you also have:
  • Experience in Customer Success, Account Management, Client Services, Consulting, or another customer-facing role.
  • Experience supporting customer retention, renewals, product adoption, or account growth.
  • Experience working with parks and recreation organizations, municipalities, higher education, military organizations, or similar customer environments.
  • Bachelor's degree or equivalent professional experience.
  • Knowledge of RecTrac, WebTrac, and other Vermont Systems applications.

Core Competencies
  • Customer Success & Retention
  • Strategic Relationship Management
  • Business Acumen
  • Customer Advocacy
  • Communication
  • Problem Solving
  • Cross-functional Collaboration
  • Accountability & Execution

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
  • Find a better way
  • Do the right thing
  • Say it straight
  • Win together
  • Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Got questions? You can email us at talentsupport@xplortechnologies.com.

Apply