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Customer Success Jobs in Raleigh, NC (NOW HIRING)

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

Klipboard

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long-term value across a defined portfolio of customers. This role goes beyond relationship ...

MAM Software

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and longterm value across a defined portfolio of customers. This role goes beyond relationship ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

ACA Group

Customer Success Specialist

Durham, NC · On-site

Customer Success Specialist The Opportunity: ACA is currently looking for a Customer Success Specialist who will provide expertise and guidance to our ACA ComplianceAlpha clients, ensuring the ...

JWX

Customer Success Manager

Cary, NC · On-site

Customer Success Manager Macedonia We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Raleigh, NC

Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success jobs pay per year?

As of Jul 5, 2026, the average yearly pay for customer success in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To increase earnings, professionals can develop strong communication and problem-solving skills, gain relevant certifications, and seek positions with performance-based bonuses or commissions, especially in SaaS or tech companies that value customer retention and upselling. Working efficiently and building expertise can help maximize income within a remote customer success environment.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a typical CSM salary?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start at lower salaries, while those with specialized skills or in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions.

What jobs pay 4000 a week without a degree?

Customer Success roles typically do not pay $4,000 a week without significant experience or seniority. High-paying jobs that can reach this level without a degree often include sales, real estate, or specialized trades like certain construction or technical roles, but these usually require skills, certifications, or a strong track record rather than formal education. Most roles paying this amount are either commission-based or require extensive experience.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success is a role focused on helping clients achieve their desired outcomes with a company's products or services. It involves building relationships, onboarding new customers, providing support, and ensuring customer satisfaction to promote retention and growth. Professionals in this role often use CRM tools and require strong communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success jobs in Raleigh, NC? For Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Raleigh, NC look for? The top searched job categories for Customer Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success jobs? Cities near Raleigh, NC with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 66% Full Time, 31% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Director of Customer Success

Director of Customer Success

Map My Customers

Raleigh, NC

Full-time

Posted 14 days ago

Job description

Company Description

Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry. We're redefining what sales execution and territory management means for teams around the globe.

Job Description

Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively? Then read on...

Map My Customers is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we are looking for a candidate with a very specific skill set, the role will be tailored to the person who applies and joins.

Qualifications

You're motivated by helping execute an efficient customer success strategy, developing high-performing teams, and collaborating across an organization to reach shared goals.

You're passionate about growing and optimizing a customer success funnel and expanding the processes that impact it, such as training, KPI tracking, NPS surveys, internal documentation, and fine-tuning customer relationship processes to scale. You're driven to help a high-performing customer success engine that matures month-over-month.

You're resourceful and adept at managing projects. You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects.

You're motivated to always keep learning and experimenting. You'll be managing our existing customers as well as the many more we are acquiring (and there are many!) and also work to scale out other key customer success functions. You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You don't need to be an expert in those things, but you should have a basic grasp of their roles and what they bring to the table.

You can act as the glue to fill in many skill gaps until dedicated talent is available. No task is too big or small.

You're a skilled written communicator. You'll use written summaries and reports to communicate strategy, plans, findings, and results to the customer success and full Map My Customers team.

You're a champion for doing things efficiently AND effectively. At Map My Customers, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You understand that customer success is a necessary part of modern software and that you are part of the larger customer life cycle. As a result you yearn to make a good impression by being honest, helpful and respectful.

Additional Information

Things You Might Do

Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team

Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans

Help organize an effective customer success team of individuals whose work will have an outsized impact in the future, like they do today

Experiment with and prioritize a mix of customer success ideas and processes to scale retention, cross sell, and upsell

Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals

Measure and report results of the customer success team's work

Plug the holes: You should be comfortable executing on a variety of customer success and management related tasks yourself to help finish items when the team doesn't have dedicated resources and outsourcing or hiring isn't an option

Apply