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Customer Success Jobs in Raleigh, NC (NOW HIRING)

SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

Litera

Director, Customer Success

Raleigh, NC

Align customer success initiatives with overall business goals. * Lead, mentor, and develop a high-performing customer success team. * Foster a culture of excellence, collaboration, and continuous ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Railinc

Customer Success Specialist

Cary, NC

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

WalkMe

Customer Success Engineer

Raleigh, NC

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

WalkMe

Customer Success Engineer

Raleigh, NC

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Apex Systems

Customer Success Specialist

Raleigh, NC · Remote

Job#: 3037692 Customer Success Specialist Apex Systems is looking for a Customer Success Specialist who excels in their role and are committed to delivering an exceptional experience for our client ...

Railinc

Manager, Customer Success

Cary, NC · On-site

Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives. * Serve as a primary subject matter expert for Zendesk ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

MaintainX

Customer Success Manager

Raleigh, NC

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Raleigh, NC

Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To reach this income, professionals may need to work full-time hours, develop strong communication and problem-solving skills, and seek positions with higher pay or performance bonuses. Building experience and certifications can also improve earning potential in remote customer success jobs.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What job makes $10,000 a month without a degree?

In customer success roles, high-paying positions can reach $10,000 or more per month for experienced professionals managing large accounts or working in SaaS companies. Success in this field often requires strong communication skills, industry knowledge, and sometimes certifications, but a formal degree is not always necessary for top-tier earnings.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

Is customer success a remote job?

Customer success roles are often available as remote positions, especially in companies that prioritize digital communication tools like email, chat, and video conferencing. Many organizations offer fully remote or hybrid options, requiring skills in customer relationship management and familiarity with remote collaboration platforms. However, some roles may require on-site presence depending on the company's policies and client needs.

What is the job of customer success?

Customer Success is a role focused on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. It involves onboarding, providing support, and proactively addressing client needs to promote retention and satisfaction. Customer Success professionals often use tools like CRM software and require good communication and problem-solving skills.
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success jobs in Raleigh, NC? For Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Raleigh, NC look for? The top searched job categories for Customer Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success jobs? Cities near Raleigh, NC with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 55% In-person, 6% Hybrid, and 39% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.
Manager, Customer Success

Manager, Customer Success

SAS

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Job Description
We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of Customer Success Managers (CSMs) to support the customer from pre-sales, sales, onboarding, technology adoption, and use expansion for the Americas Accounts. The Programmatic CSM team is run on a 1:many model, meaning the Manager of this position will have to create strategies to help the CSMs best support hundreds of customers, utilizing AI, light-touch tactics, self-serve, automation and scale.
As a Programmatic Manager, Customer Success, you will:
  • Communicate well to customer leaders and agencies/departments to assist in their efforts to solve complex big data analytics problems.
  • Have passion for the job, providing strategic guidance, advisement, and directives to internal and external stakeholders and messaging SAS value and commitment to customer success.
  • Lead a team that is an integral part of SAS' long-term relationship with its customers. The efforts put forth by this team will directly impact the value realized and the ultimate success of the business relationship.
  • Develop strategies to support the company's customer retention, adoption, value realization and renewal strategy.
  • Be the customer's voice, and revenue driver force within SAS
  • Directly manage a team of Customer Success Managers as it relates to Americas Programmatic Accounts
  • Determine equitable territory assignments; set and review performance goals and establishes priorities, expectations and deliverables for all reporting staff. Determines optimal utilization of staff and resources to achieve Customer Success goals.
  • Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions.
  • Assume a leadership role in collaborating with Sales Business Units, Customer Advisory, PSD, CIS, Education, Technical Support, R&D and Marketing to improve the customer experience by making suggestions for enhancements, improvements and educating their staff.
  • Participate with CSMs and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. Attend customer follow-up meetings regularly to ensure satisfaction levels and uncover additional up/cross-sales opportunities
  • Monitor new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identify internal training needs and make recommendations where appropriate.
  • Review existing and introduce new strategy of customers engagement and Direct internal resources, including pre-sales and post-sales services, contracts, etc., education on post-sales offering in order to reach objectives.
  • Ensure Customer Success Plans are created in consultation with customer and sales. Communicates customer success plan internally to sales and delivery teams (PS & CIS). Timely and accurately forecast (PTG) of Existing Recurring Revenue for Customer Accounts under control of their Customer Success team
  • Ensure Revenue Risks are created and maintained by the Customer Success team for customers under their control and a mitigation plan is documented and communicated to all SAS stakeholders
  • Be responsible for helping support forecasting, escalations and risk reviews for the Programmatic patch of customers

Role Competencies:
  • Building Customer Relationships - Ensuring that the customer's internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty.
  • Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals.
  • Creating Demand Through Insight - Identifying the targeted account's business challenges and needs and their probably causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Required qualifications
  • Minimum of eight years of experience in customer success, sales, business partner relationship development, or technical functions within the technology industry.
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Good knowledge of SAS products, solutions and services
  • Superior knowledge of basic sales techniques
  • Excellent written, verbal, and interpersonal communications skills
  • Excellent organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high-volume sales environment
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include:
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Tuition Assistance Program and programs and resources to support your development
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

You are welcome here.
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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