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Customer Success Jobs in Raleigh, NC (NOW HIRING)

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Vontier

Customer Success Specialist

Raleigh, NC · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Nexera

Customer Success Associate

Raleigh, NC

$1.2K - $1.5K/wk

Customer Success Associate Many people want to improve their finances but don't know where to begin. That's where you come in. As a Customer Success Associate, you'll educate consumers about modern ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialist Location: Cary NC (Onsite presence is required) Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Ecorobotix SA

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Guardz

Customer Success Manager

Raleigh, NC · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively ...

Plannernet

Customer Success Lead

Raleigh, NC · Remote

Job Title Lead, Customer Success Location Virtual (Candidate must reside in Indiana, New Jersey, or North Carolina) Status/Hours/Shift Full-time, Exempt Office Hours: 8:45 AM - 5:00 PM Department ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

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All JobsCustomer Success JobsCustomer Success Jobs in Raleigh, NC

Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success jobs in Raleigh, NC?

For Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Raleigh, NC look for?

The top searched job categories for Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success jobs?

Cities near Raleigh, NC with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Director of Customer Success

Raleigh, NC • On-site

Map My Customers
11 - 50 employees
Learn more about Map My Customersexternal

Full-time

Re-posted 23 days ago

Job description

Company Description

Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry. We're redefining what sales execution and territory management means for teams around the globe.

Job Description

Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively? Then read on...

Map My Customers is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we are looking for a candidate with a very specific skill set, the role will be tailored to the person who applies and joins.

Qualifications

You're motivated by helping execute an efficient customer success strategy, developing high-performing teams, and collaborating across an organization to reach shared goals.

You're passionate about growing and optimizing a customer success funnel and expanding the processes that impact it, such as training, KPI tracking, NPS surveys, internal documentation, and fine-tuning customer relationship processes to scale. You're driven to help a high-performing customer success engine that matures month-over-month.

You're resourceful and adept at managing projects. You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects.

You're motivated to always keep learning and experimenting. You'll be managing our existing customers as well as the many more we are acquiring (and there are many!) and also work to scale out other key customer success functions. You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You don't need to be an expert in those things, but you should have a basic grasp of their roles and what they bring to the table.

You can act as the glue to fill in many skill gaps until dedicated talent is available. No task is too big or small.

You're a skilled written communicator. You'll use written summaries and reports to communicate strategy, plans, findings, and results to the customer success and full Map My Customers team.

You're a champion for doing things efficiently AND effectively. At Map My Customers, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You understand that customer success is a necessary part of modern software and that you are part of the larger customer life cycle. As a result you yearn to make a good impression by being honest, helpful and respectful.

Additional Information

Things You Might Do

Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team

Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans

Help organize an effective customer success team of individuals whose work will have an outsized impact in the future, like they do today

Experiment with and prioritize a mix of customer success ideas and processes to scale retention, cross sell, and upsell

Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals

Measure and report results of the customer success team's work

Plug the holes: You should be comfortable executing on a variety of customer success and management related tasks yourself to help finish items when the team doesn't have dedicated resources and outsourcing or hiring isn't an option

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