ZipRecruiter

Log In

1

Customer Success Jobs in Raleigh, NC (NOW HIRING)

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Clayton Homes

Customer Success Manager

Oxford, NC · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Clayton Homes

Customer Success Manager

Oxford, NC · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Socket.dev

Customer Success Manager

Oxford, NC · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Vontier

Lead Customer Success Manager

Raleigh, NC · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

Relay

Senior Manager, Customer Success

Raleigh, NC · On-site

About the Role As a Senior Manager of Customer Success, you are a highly active GTM leader accountable for the performance and health of your segment through your team's execution. This is not a ...

previous page

Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Raleigh, NC

Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success jobs in Raleigh, NC?

For Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Raleigh, NC look for?

The top searched job categories for Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success jobs?

Cities near Raleigh, NC with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Raleigh, NC as of September 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success Manager, CSM

Raleigh, NC • Remote

Pop-Up Talent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Pop-Up Talentexternal

$110K - $130K/yr

Full-time

Medical

Re-posted 12 days ago

Job description

Customer Success Manager (CSM)
USA Remote

  • Team: Customer Success
  • Salary: $110K - $130K

 
MISSION & PURPOSE

  • The Customer Success Manager (CSM) is responsible for delivering transformational outcomes that drive measurable, long-term value for customers. The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is frictionless, impactful, and aligned with their business goals. The ultimate objective is to create Raving Fans and facilitate expansion opportunities that drive revenue and strategic growth
  • We are seeking a CSM who thrives in the business world, is comfortable liaising with executive talent, and understands business operations and strategy. The ideal candidate will be a cross-functional operator, strategic thinker, and relationship builder, helping our customers unlock value and remain engaged, happy, and thriving
  • We have made Customer Success a cornerstone of our strategy and an engine for future growth. This is an exciting opportunity to join a dynamic team and help shape that success

 
HIGHEST PRIORITY COMPETENCIES:

  • Business Acumen: Comfortable operating in complex business environments and understanding business operations, financial drivers, and strategic priorities
  • Executive Liaison Experience: Proven ability to build relationships and communicate effectively with executive talent, including C-suite and senior leadership
  • Strategic Mindset: Demonstrated experience in developing and executing big-picture strategies that drive customer value and business growth

 
KEY RESPONSIBILITIES:

  • Owns the strategic relationship and customer health, serving as the primary business relationship owner for assigned customers and ensuring continuity by connecting the dots across functions
  • Develop and execute outcome-driven success plans with measurable KPIs
  • Facilitate seamless transitions from sales to delivery (and back to sales), closing any gap between expectation and execution
  • Foster strategic engagement throughout the customer lifecycle, focusing on outcomes, innovation, and roadmap alignment
  • Lead customer touchpoints including onboarding and kick-off meetings, QBRs + service reviews, scope alignments, feedback loops/regular check-ins, and proactive outreach
  • Proactively manage risk by flagging at-risk accounts and collaborate with internal stakeholders to create mitigation plans
  • Collaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages
  • Maintain accurate reporting on customer health, engagement metrics, and satisfaction scores (CSAT/NPS)
  • Gather and act on customer feedback, driving continuous improvement in processes, tools, and service delivery
  • Ensure customer-centric visibility and transparency within the organization by implementing, maintaining, and updating HubSpot and other CS tools/dashboards

 
QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE:

  • Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services
  • Deep understanding of customer needs and pain points
  • Strong relationship-building, communication, negotiation, and strategic thinking skills
  • Adept at listening, leading with empathy, and maintaining a people-first approach to business to turn challenging situations into positive outcomes
  • Creative problem solver who uses data to drive decision-making
  • Skilled at driving alignment across teams, with proven experience collaborating cross-functionally and managing multiple priorities
  • Equally at ease defining long-term vision and rolling up your sleeves to tackle the details that bring it to life
  • Highly organized, self-motivated, and thrives in an independent setting
  • Is a team player, likes to have fun at work, doesn't take themselves too seriously, and has a positive attitude
  • Demonstrated experience in tracking and reporting on customer success metrics
  • Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and implementing new CS tools.

 
ABOUT US:

  • We are a leader in enterprise software and managed services. We're building something special—a customer-first ERP services company that doesn't just implement systems but helps businesses actually use them to grow

 
THE CULTURE CODE:

  • We are maniacal about our mission
  • We strive to solve for the customer
  • We are radically transparent
  • We believe in autonomy, not autocracy
  • We are unreasonably picky about our people
  • We invest in individual mastery and market value
  • We constantly question the status quo

 
WHY JOIN?

  • Work directly with executive leadership and strategic customers
  • Influence business outcomes and drive measurable impact
  • Be part of a collaborative, growth-oriented team dedicated to customer success

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
req26-00340