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Customer Success Jobs in Raleigh, NC (NOW HIRING)

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

  • Medical

  • Dental

  • Retirement

  • PTO

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

Levitate

Customer Success Specialist

Raleigh, NC · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing customer accounts and ensuring that their needs are met in ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

iCIMS

Customer Success Manager

Raleigh, NC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Senior Manager, Customer Success Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Lead and mentor the Customer Success team through coaching, 1:1s, and performance reviews. * Set, track, and communicate team goals, KPIs, and revenue targets aligned with company objectives.

Tantalus Systems

Senior Manager, Customer Success

Raleigh, NC · On-site

$150K - $175K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Lead and mentor the Customer Success team through coaching, 1:1s, and performance reviews. * Set, track, and communicate team goals, KPIs, and revenue targets aligned with company objectives.

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

  • Medical

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Raleigh, NC

Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success jobs in Raleigh, NC?

For Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Raleigh, NC look for?

The top searched job categories for Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success jobs?

Cities near Raleigh, NC with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success Manager

Targan, Inc.

Raleigh, NC • On-site

Other

Posted 6 days ago

Job description

Position Summary
The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive exceptional support, guidance, and partnership. As adoption of TARGAN technology grows, the CSM strengthens long-term relationships, captures operational insights, and ensures customers achieve measurable value from their equipment and services. The role of the Customer Success Manager (CSM) is to drive high customer experience and satisfaction levels and should act as a trusted advisor for the hatchery workers directly working with the TARGAN systems.
The CSM works closely with hatchery personnel, Field Service Technicians (FSTs), and Key Account Managers (KAMs) to ensure seamless operations, continuous improvement, and a consistent feedback loop that enhances TARGAN's products, services, and customer experience.
Key Responsibilities
Customer Advocacy & Relationship Management
  • Serve as the primary customer advocate and trusted advisor for hatchery-level stakeholders, including complex/live production managers, hatchery managers, operators, and technicians.
  • Build strong, lasting relationships through on-site visits, proactive communication, and a deep understanding of customer operations.
  • Maintain a strong customer focus to support TARGAN's goals for growth, profitability, and service excellence.
Operational Performance & Insights
  • Maintain and optimize system performance to meet or surpass defined accuracy and operational throughput commitments.
  • Analyze hatchery performance data to identify trends, opportunities, and challenges related to uptime, throughput, reliability, and cost of ownership.
  • Provide actionable recommendations that help customers optimize their use of TARGAN systems.
  • Support customers in understanding and capturing ROI, sharing key success metrics with producers and internal stakeholders.
This includes analyzing and delivering performance information with recommendations for solutions to the customer's needs and expectations for performance, reliability, and cost of ownership.
Training & Best Practices
  • Deliver hands-on training and guidance to hatchery teams on TARGAN equipment, emphasizing best practices and operational consistency.
  • Provide structured feedback to installation, operations, and field service teams to improve customer experience and equipment performance.
Cross-Functional Collaboration
  • Partner closely with FSTs and KAMs to coordinate customer support, manage escalations, and ensure seamless service delivery.
  • Maintain accurate and up-to-date customer information across internal systems, ensuring data integrity throughout the customer journey.
  • Share customer insights with R&D, Product Management, and Marketing to support product improvements, innovation, and brand positioning.
Industry Expertise & Internal Enablement
  • Provide internal training and perspective on poultry industry operations, hatchery workflows, and equipment performance to help TARGAN teams deepen their industry knowledge.
  • Gather testimonials, references, and feedback to support marketing initiatives and strengthen TARGAN's market presence.
Scalability & Continuous Improvement
  • Consolidate learnings across producers to identify scalable practices and opportunities for operational efficiency and improved system performance.
  • Contribute to tactical and operational planning for each hatchery customer, ensuring alignment with TARGAN's strategic objectives.
Travel
  • Travel frequently within the assigned region-and internationally when required-to maintain strong customer engagement and support.
Key Competencies & Skills
  • Excellent communication skills and the ability to work effectively in a multi-discipline, multi-cultural environment.
  • Naturally outgoing, with strong interpersonal skills and the ability to build trust with customers and internal teams.
  • Solid understanding of systematic maintenance principles and hatchery operations.
  • Proven experience with capital equipment and recognized experience in poultry hatcheries.
  • Strong analytical, organizational, and goal-oriented mindset.
  • Ability to translate customer experience into meaningful feedback for TARGAN and respond appropriately.
  • Self-starter with strong time-management skills and the ability to achieve agreed-upon goals.
  • Fluency in English and preferably the local language of the assigned market.
Education & Experience Requirements
  • Bachelor's degree in Business, Engineering, or a related field preferred, or equivalent related professional experience.
  • Proven experience with capital equipment and recognized experience in poultry hatcheries.

Note: The customer success manager is not responsible for tech support on the product, however, this role can provide feedback from the various levels within the poultry producer to those teams as necessary.
Working Conditions
Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel will be required, including up to multiple trips per year to visit clients, attend conferences and customer sites (hatcheries).
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Please Note: To 3rd Party Search Firms/Employment Agencies: Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email, telephone, social media, or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.
TARGAN logo

About TARGAN

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

11 - 50 Employees

Headquarters location

Morrisville, NC, US

Year founded

2015

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