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Customer Success Director Jobs in Raleigh, NC (NOW HIRING)

Versana

Client Success Operations Associate

Raleigh, NC · On-site

... customer journey for a new product. • Provide direct client training to drive adoption of Versana's self-service technology solution. • Coordinate efforts with the Head of Product, Client Success ...

NetApp

Director, Software Engineer

Morrisville, NC · On-site

$236K/yr

This role partners closely with Product Management, UX, Architecture, Customer Success, and executive leadership to translate business objectives into engineering strategy and execution. The Director ...

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Customer Success Director information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do customer success director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success director in Raleigh, NC is $118,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

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For Customer Success Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Director jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Director jobs?

Cities near Raleigh, NC with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,038 per year, or $56.7 per hour.

Client Success Operations Associate

Versana

Raleigh, NC

Full-time

Re-posted 18 days ago

Job description

Client Success Operations Associate

Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market's most credible source of deal information.

The Client Success Operations Associate reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new product launch. This includes driving execution across product demonstrations, client onboarding, account activation and maintaining high quality documentation to support the scale of Versana's new product.

Key Responsibilities:

  • Actively drive client participation and engagement to support a new Versana product launch.
  • Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans.
  • Passionate about developing and implementing the ideal customer journey for a new product.
  • Provide direct client training to drive adoption of Versana's self-service technology solution.
  • Coordinate efforts with the Head of Product, Client Success with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation.
  • Provide ongoing support to new clients with training and manual processing of the new product's launch.
  • Address queries from Agents and Lenders around the new product's process and workflow, from loan and amendment documentation, system queries to process of the new product's capture.
  • Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existing processes.
  • Adhere to internal and external onboarding and new product related SLAs, where applicable.
  • Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.

Must Haves:

  • 3 to 5 years of experience in the Syndicated Lending market with a sound understanding of products and processes for both the primary and secondary lifecycles, is highly desirable.
  • Prior experience with customer success in a start-up environment.
  • Strong problem solving and analytical thinking skills, with a willingness to dive into details.
  • Excellent communication and presentation skills.
  • Detailed knowledge of process planning.
  • Experience in customer facing role highly desirable.
  • Exposure to CRM platforms to track and follow up on customer requests.
  • Understanding of financial products (must have).
  • Comfortable engaging with personas at all levels at buy side and sell side firms.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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