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Customer Success Director Jobs in Raleigh, NC (NOW HIRING)

BetterUp

Senior Customer Success Manager

Raleigh, NC · On-site

The Senior Customer Success Manager role contributes to the mission of BetterUp by ensuring that ... High-performing CSMs at BetterUp are a primary pipeline for our Client Delivery Director (CDD ...

FMI

Client Success Manager

Raleigh, NC · On-site

This is a highly autonomous role for a self-directed professional who enjoys building relationships ... Experience using CRM platforms (Salesforce preferred) and Microsoft Office * Ability to travel up ...

FMI

Client Success Manager

Raleigh, NC · On-site +1

This is a highly autonomous role for a self-directed professional who enjoys building relationships ... Experience using CRM platforms (Salesforce preferred) and Microsoft Office * Ability to travel up ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

... ideal customer journey for a new product. • Provide direct client training to drive adoption of ... customer success in a start-up environment. • Strong problem solving and analytical thinking ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... ideal customer journey for a new product. Provide direct client training to drive adoption of ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... ideal customer journey for a new product. * Provide direct client training to drive adoption of ...

Ascom

Clinical Solution Director

Morrisville, NC · On-site +1

$74K - $102K/yr

The Director, Clinical Solutions is responsible for leading the strategic growth, development, and ... Customer Success & Change Management Develop and implement a structured Customer Success program ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Raleigh, NC

Customer Success Director information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do customer success director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success director in Raleigh, NC is $118,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director make?

A Customer Success Director typically earns a salary ranging from $100,000 to $180,000 annually, depending on experience, industry, and company size. They often receive bonuses or incentives based on client retention and success metrics, and the role may require leadership skills and familiarity with customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Director jobs in Raleigh, NC? For Customer Success Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Raleigh, NC look for? The top searched job categories for Customer Success Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Director jobs? Cities near Raleigh, NC with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $118,038 per year, or $56.7 per hour.

Customer Success & Retention Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Customer Success & Retention Specialist

Join Our Award-Winning Team! Location: 2730 Rowland Rd. Raleigh, NC 27615

At Air Experts Heating, Cooling and Plumbing, we've been proudly serving our community for over 35 years—and our success comes from putting people first. We're looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you'll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we're known for.

Why You'll Love Working Here

We believe great work deserves great rewards. When you join Air Experts, you'll enjoy:

  • Pay Range: $20 per hour + monthly bonus potential and commissions
  • Weekly Pay On Friday
  • Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
  • Financial Security – 401K with company match to help build your future.
  • Work-Life Balance – Generous paid time off and paid holidays.
  • Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program.
  • Professional Growth – Ongoing training, development, and a supportive team culture.
  • Award-Winning Team – Be part of a company recognized for outstanding customer service and community commitment.

What You'll Do

  • Monitor and triage incoming customer requests from email, website forms, and digital platforms.
  • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
  • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
  • Manage online appointment scheduling through digital tools and CRM systems.
  • Document and track all customer interactions in the CRM for accuracy and follow-up.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Look for opportunities to improve customer satisfaction and streamline digital processes.

What We're Looking For

  • High school diploma or equivalent; some college a preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable handling a high volume of customer emails, chats and messages.
  • Tech-savvy with CRM systems (ServiceTitan experience preferred).
  • A customer-first attitude with a friendly, professional approach.
  • Ability to work independently and as part of a collaborative team.

Schedule

This is a full-time, hybrid position at our North Raleigh location. Sunday-Thursday 9:30AM-6:30PM Sunday is remote, all other days in office. If you're looking for a rewarding career where what you do matters, Apply Today!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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