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Customer Success Operations Analyst Jobs (NOW HIRING)

Propeller Aero

Your Mission Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and ...

Accela

Customer Success Operations Lead

We are seeking a Customer Success Operations Lead to serve as the operational backbone of the ... Measure and optimize program effectiveness through reporting, analytics, and customer outcome ...

TenEx

Manager, Customer Success Operations

Sarasota, FL · On-site

Manager, Customer Success Operations The Manager, Customer Success Operations owns the operating ... Reporting, Analytics & Business Insight * Serve as the single reporting owner across the full post ...

Tekmetric

Director, Customer Success Operations

As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... This is a builder role. In the near term, you'll own the work directly - running analytics ...

GitLab

Manager, Customer Success Operations

$137K/yr

An overview of this role As a Manager, Customer Success Operations at GitLab, you will own the ... Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

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Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Customer Success Operations Analyst

Propeller Aero

On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

Description
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time and money.

We do this through the power of maps. Our customers capture an accurate 3D version of their worksite with drones so they can understand and improve it. Over 10,000 worksites around the world use Propeller to track and manage their machines, plans and materials digitally, leading to better, faster and less wasteful decisions.

Everyone at Propeller is empowered to approach, own, and solve problems creatively. We’re 100% about impact, 0% about ego and challenge ourselves to improve in everything we do. We take being a great place to work seriously and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission
Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and reporting, general Gainsight administration, process improvements, and documentation for the Customer Success org. 

You will play a key role in the success of the CS team and ensure that our customer-facing staff, managers and leaders have efficient systems and processes and access to critical data and information that will help inform decisions about how we work with our customers and the overall team’s performance.

Responsibilities
  • Help support the systems, tools and processes that keep the global Customer Success org operating efficiently and at scale.
  • Ensure the CS team has the data & information it needs to successfully support customers, and ensure managers and leaders have the data they need to make effective decisions and take informed actions. 
  • Assist the CS Ops Manager & Director of CS in determining the best key performance indicators to provide insights into customer relationship metrics, including renewals, up-sells, customer-facing interactions and activities, customer health, customer risk, support requests and product adoption.
  • Develop reports and dashboards (in Gainsight, and other systems as needed) to facilitate the analysis of customer data and drive actions to proactively manage retention and customer risk across our customer base.
  • Design, build, and measure scalable processes, workflows, and automations (in Gainsight, and other systems as needed) that enable the Customer Success team to deliver exceptional support to our fast-growing customer base. 
  • Create and maintain internal documentation such as playbooks, process flows, instructional material, etc.
  • Partner with other Go-to-Market teams such as Sales, Marketing and Revenue Operations to identify opportunities for improvements to internal processes and the customer journey. This includes recommending and gathering additional data points that aren’t being used today to optimize the performance of the Customer Success team.
  • Manage Gainsight data workflows and integrations and ensure we are using accurate and useful data to drive engagement with our customers.
  • Provide general operational support to Customer Success team members as needed.
  • Collaborate on key CS projects to determine business alignment, needs, and system requirements.
  • Communicate effectively with CS Leadership about issues, risks, and opportunities identified for the CS org and use data to help tell the story.
  • Assist the CS Ops Manager with day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, designing and implementing core functionality, workflow adjustments, end-user management, security, and permissions.
  • Make recommendations to improve efficiencies through development and adoption of CS best practices and standardized procedures.

Your Skills
  • 1-2 years' experience in go-to-market operations (Customer Success, Sales, Professional Services, Support) in a SaaS environment.
  • 1-2 years’ experience with CRM administration (Gainsight, Salesforce, Hubspot, or another industry-recognized platform).
  • Strong reporting background using BI / visualization tools.
  • Familiar with Customer Success strategies and best practices. 
  • Strong written and verbal communication skills.
  • Strong project management skills & the ability to manage multiple projects, goals and priorities simultaneously with a keen attention to detail.
  • Strong analytical skills with firm knowledge of Excel/Google Sheets and relational databases. 
  • Experience documenting and analyzing processes, procedures, and/or policies and training teams on new processes or changes to existing processes.
  • Experience working cross-functionally with internal stakeholders at all levels of the organization, from individual contributors to C-level.
Preferred, but not required: 
  • Salesforce or Gainsight certification is a major plus
  • Experience in a customer-facing role
  • SQL experience is a plus

Benefits
  • Fully paid employee United Platinum PPO medical, dental, and vision coverage
  • 20 day paid vacation time per year with no accrual or carryover cap
  • Employee share options 
  • Professional development budget and leave
  • The opportunity to take part in our mentorship program
  • Monthly telephone and/or internet allowance
  • Paid primary & secondary parental leave policies 
  • Hybrid work arrangements and WFH equipment provided

The estimated salary range offered for this role is $65,000-$72,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.