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Customer Success Operations Analyst Jobs (NOW HIRING)

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling ... You will track and analyze the metrics that matter including customer health scores, retention ...

Abnormal AI, Inc.

Customer Success Operations Manager

$107.10K - $154K/yr

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our ... Track key performance indicators (KPIs), analyze data to identify trends, and share insights on ...

Tebra

OR

Be the main point of contact and work directly with the FP&A team on our Annual Planning (AOP ... Operations, Customer Success Operations, or Consulting. * Bachelor's degree or equivalent ...

Forterra

Customer Success Operations Lead

Clarksburg, MD · On-site

$105K - $140K/yr

About the role The Customer Success Operations LEAD is responsible for building, scaling, and ... Data analytics and dashboarding (e.g., SQL, BI tools, etc.) * Strong project/program management

Branch

Customer Success Operations Manager

Continuously analyze campaign performance and refine outreach strategy AI-Driven Automation ... Customer Success, CS Operations, Growth, or usage-based SaaS/fintech environments * Experience ...

Kommissary

Customer Success & Operations Coordinator

NY · On-site

$20 - $21/hr

Customer Success & Operations Coordinator Reports To: Operations Manager/Program Manager Location: LIC, NY About Kommissary: Kommissary is a social enterprise on a mission to spread joy through food.

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How much do customer success operations analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

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Customer Success Operations Analyst jobs near you

Customer Success / Operations Lead

Firstchoicedrivers

San Francisco, CA • Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

About the Role

We're hiring a Customer Success / Operations Lead to help scale the Customer Success function at a fast-growing AI-driven insurance startup.

This is a highly hands-on role combining customer success ownership with operational systems building. You'll manage customer relationships while also designing the workflows, playbooks, and operational infrastructure needed to help the company scale efficiently.

The ideal candidate is a high-agency operator who thrives in ambiguity, enjoys building processes from scratch, and can balance customer relationship management with operational execution.

This role is ideal for someone who enjoys startup environments, operational problem-solving, and building scalable systems inside growing customer-facing organizations.

About the Company

The company is an AI-powered insurance startup building technology solutions designed to modernize operational workflows and customer experiences within the insurance industry.

The organization operates in an early-stage, fast-moving environment where ownership, adaptability, and operational thinking are highly valued.

What You'll DoCustomer Success & Retention
  • Own retention and customer success across a portfolio of B2B customer accounts
  • Build strong customer relationships through ongoing engagement and support
  • Conduct customer reviews and occasional onsite visits
  • Drive long-term customer satisfaction and account health
Operational Process Building
  • Develop and improve onboarding, renewal, and account management playbooks
  • Build SOPs and scalable workflows to support future customer growth
  • Design and implement systems that improve operational efficiency across Customer Success
  • Help scale the Customer Success organization through repeatable operational processes
Customer Implementations & Product Feedback
  • Lead customer onboarding and implementation processes
  • Serve as the voice of the customer internally
  • Partner closely with Product teams to improve customer experience and workflows
  • Translate customer feedback into actionable operational and product insights
Cross-Functional Collaboration
  • Work closely with Product, Operations, and customer-facing teams
  • Evaluate and improve tools, systems, and workflows supporting customer operations
  • Help improve organizational efficiency across customer-facing functions
Required QualificationsExperience
  • 2–4 years of experience in:
    • B2B SaaS Customer Success
    • Customer onboarding
    • Customer Operations
    • Revenue Operations
    • Related customer-facing operational roles
  • Experience working at early-stage startups (Seed–Series A environments preferred)
  • Experience managing enterprise or complex B2B customer relationships
  • Experience building:
    • Playbooks
    • Processes
    • Operational systems
    • Workflow improvements
Skills & Competencies
  • Strong systems-thinking mindset
  • Strong analytical and problem-solving skills
  • Comfortable working in ambiguous startup environments
  • Excellent communication and customer-facing skills
  • Ability to explain technical concepts clearly to non-technical stakeholders
  • High ownership mentality and proactive working style
  • Strong organizational and operational execution abilities
Technical Skills
  • Strong spreadsheet and operational analysis skills
  • Experience evaluating or implementing:
    • CRM systems
    • Customer Success tooling
    • Email platforms
    • Operational workflows
Additional Requirements
  • Willingness to travel occasionally for customer visits
  • Authorized to work in the United States
Compensation & BenefitsCompensation
  • Base Salary: $90,000 – $115,000 USD
  • Equity included
Benefits
  • Full medical, dental, and vision coverage
  • 401(k)
  • Team lunches
  • Transportation stipend
  • Company offsites in San Francisco
Work Environment
  • Location: San Francisco, California
  • Full-time role
  • Early-stage startup environment with high ownership and operational visibility
Visa Support
  • No sponsorship available
Why This Role Stands OutFoundational Ownership

You'll help shape how the Customer Success organization operates and scales from an early stage.

Operational & Customer Exposure

The role combines direct customer management with systems-building and operational process design.

Startup-Level Impact

You'll have meaningful influence over retention, onboarding, customer operations, and long-term customer experience strategy.

AI + Insurance Market Opportunity

The company operates within a rapidly evolving intersection of AI automation and insurance technology modernization.

Strong Growth Potential

This role offers broad exposure across customer success, operations, systems-building, and startup scaling.