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Customer Success Operations Analyst Jobs (NOW HIRING)

varonis

Customer Success Operations Manager

Dallas, TX · On-site

Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.

Tebra

OR · On-site

Be the main point of contact and work directly with the FP&A team on our Annual Planning (AOP ... Operations, Customer Success Operations, or Consulting. * Bachelor's degree or equivalent ...

Smokeball

Client Success Operations Analyst

Chicago, IL · On-site

$80K - $100K/yr

We're sitting on a goldmine of customer data and we need the person who's going to turn it into intelligence. As our Client Success Operations Analyst, you'll sit at the intersection of data, systems ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing customer success processes by analyzing data, implementing tools, and developing strategies to improve customer retention and satisfaction. They often work with CRM systems, dashboards, and cross-functional teams to streamline workflows and support customer success initiatives. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What does a customer operations analyst do?

A customer success operations analyst supports customer-facing teams by analyzing data, optimizing processes, and implementing tools to improve customer experience. They often work with CRM systems, generate reports, and identify opportunities for efficiency and growth. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, track key performance metrics, and collaborate with teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.
More about Customer Success Operations Analyst jobs
What cities are hiring for Customer Success Operations Analyst jobs? Cities with the most Customer Success Operations Analyst job openings:
What states have the most Customer Success Operations Analyst jobs? States with the most job openings for Customer Success Operations Analyst jobs include:
What job categories do people searching Customer Success Operations Analyst jobs look for? The top searched job categories for Customer Success Operations Analyst jobs are:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 8% Part Time, 8% Temporary, and 8% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Customer Success Operations Manager

varonis

Dallas, TX • On-site

Full-time

Posted 21 days ago

Job description

Description
Job Title: Customer Success Operations Manager
Time Zone Required: CST
Job Description:
We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.
Key Responsibilities:
  • Strategic Planning and Execution:
    • Develop and implement standard methodologies for customer success operations.
    • Set and track clear goals, KPIs, and metrics to measure success.
  • Data Analysis and Reporting:
    • Collect, analyze, and interpret customer data.
    • Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
  • Cross-Functional Collaboration:
    • Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
    • Ensure cohesion and alignment with overall business objectives.
  • Customer Feedback Loop:
    • Implement and maintain a feedback loop to gather customer insights.
    • Analyze feedback and use it to improve services and customer experience.
  • Training and Development:
    • Create training materials and provide ongoing education for customer success teams.
    • Ensure teams are up-to-date with best practices and tools.

Essential Skills:
  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions.
  • Process Optimization:
    • Skills in streamlining processes and implementing improvements.
  • Technical Proficiency:
    • Familiarity with customer success tools and technologies.
  • Communication Skills:
    • Strong verbal and written communication skills.
  • Project Management:
    • Ability to manage multiple projects and set priorities.
  • Interpersonal Skills:
    • Strong interpersonal skills to build relationships and foster collaboration.
  • Problem-Solving Skills:
    • Ability to identify issues and develop effective solutions.
  • Leadership Skills:
    • Capability to lead and motivate customer success teams.

Qualifications:
  • Educational Background:
    • Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
  • Experience:
    • Proven experience in customer success, operations management, or a similar role
    • Extensive experience in customer success operations or related leadership roles
  • Technical Skills:
    • Familiarity with customer success systems and tools
    • Strong understanding of customer journey mapping and experience optimization

  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions
    • Experience with performance tracking and reporting tools
  • Communication Skills:
    • Excellent verbal and written communication skills
    • Strong interpersonal skills to build relationships and foster collaboration
  • Leadership and Management Skills:
    • Strong leadership and team management skills
    • Proven track record of driving customer success and satisfaction
  • Problem-Solving and Project Management:
    • Strong problem-solving skills and the ability to develop effective solutions
    • Project management skills to manage multiple projects and set priorities

These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
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Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
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