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Customer Success Operations Analyst Jobs in Georgia

Happy Returns LLC

Operations Analyst

Atlanta, GA · On-site

$49K - $92K/yr

... Analyst to join our team. This role will help drive day-to-day operational execution across ... Partner cross-functionally with Operations, Customer Success, Sales, Onboarding, and other teams to ...

New

Procure Analytics

Operations Analyst

Atlanta, GA

Familiarity with CRM platforms (e.g., Salesforce) Advanced Excel capabilities (e.g., macros, Power ... GPOs) What Success Looks Like Consistently delivers accurate, insight-driven analyses and ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...

World Wide Technology

$65K - $80K/yr

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... The role will focus on analyzing and optimizing functionality to drive customer success and data ...

World Wide Technology

$65K - $80K/yr

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... The role will focus on analyzing and optimizing functionality to drive customer success and data ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer success operations analyst in Georgia is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $34.09 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What are popular job titles related to Customer Success Operations Analyst jobs in Georgia?

For Customer Success Operations Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Georgia look for?

The top searched job categories for Customer Success Operations Analyst jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Operations Analyst jobs?

Cities in Georgia with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $59,284 per year, or $28.5 per hour.

Client Success Operations Manager

ITA Group Inc

Atlanta, GA • On-site

Full-time

Re-posted 11 hours ago

Job description

POSITION PURPOSE

The Client Success Operations Analyst owns the data-driven methodology and operational framework that enables the Client Success organization to create value for Clients at scale. By leveraging purpose-built tools, technology, and processes across Engagement Solution lines, the Analyst ensures a personalized Client experience regardless of segment or lifecycle stage.

This role does not directly manage a portfolio of accounts but influences Client interactions by driving program & platform(s) adoption, engagement, and satisfaction. The Analyst manages the operational aspects of the Client Success function, equipping the team with insights that increase effectiveness, efficiency, and impact.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS

Data & Insights

  • Create, maintain, and optimize dashboards, views, and reports (e.g., CS Scorecard) to track Client health, team performance, and organizational impact.
  • Provide analytics support for CSAT, capacity planning, renewal forecasting, and utilization.
  • Translate data into actionable insights, enabling Client Success leaders to make proactive, informed decisions.

Process & Enablement

  • Design, document, and launch scalable processes, workflows, and automations to improve efficiency and ensure consistent Client experience across Engagement Solution Lines, as applicable.
  • Analyze and recommend improvements to operational practices, ensuring alignment to Client Success and company objectives.
  • Manage internal collateral and Client-facing program assets, as applicable.

Systems & Tools

  • Serve as administrator and power user for Client Success platforms (Totango, Zendesk, Loop, Pendo, Workfront, Salesforce, Zapier etc.).
  • Build and operationalize the Client journey map across systems, automating touchpoints wherever possible.
  • Partner with cross-functional stakeholders (Sales, Solution Line, Product, Delivery) to define requirements and implement solutions.
  • Ensure data integrity and system hygiene across CRM, CS platforms, and supporting tools.

Community & Communication

  • Manage Client-facing communications (platform updates, in-app notifications).
  • Coordinate automated reporting, partner webinars, and other Client engagement programs, as applicable.
  • Support the development and implementation of engagement strategies and initiatives.

Cross-Functional Collaboration

  • Partner with Sales, Solution Lines, Delivery, Finance, and Product to ensure a seamless Client lifecycle and consistent reporting.
  • Function as a connector between operational analytics and frontline Client Success execution.

POSITION REQUIREMENTS

Qualifications

  • Bachelor’s degree in business, Analytics, Communications, or related field required.
  • 3+ years of Client-facing experience (Account Management, Client Success, Employee Engagement, or related).
  • Strong problem-solving, analytical, and strategic thinking skills; able to connect data to business outcomes.
  • Experience with Client Success platforms (Totango, ChurnZero, Gainsight, Vitally, etc.) and CRM systems (HubSpot or Salesforce).
  • Proficiency in Excel/Google Sheets and BI tools (Tableau, Power BI, or similar).
  • Experience with Client segmentation and health/revenue tracking.
  • Strong communication skills—able to present data, insights, and recommendations to leadership and large groups.
  • Highly organized, detail-oriented, with demonstrated project management experience.
  • Comfortable working in a SaaS or professional services environment.

Success Profile

  • Client-Centric Mindset: Views data, systems, and processes as tools to create better Client outcomes.
  • Operational Excellence: Builds scalable, repeatable, and efficient processes that drive consistency.
  • Tech & Data Savvy: Fluent in CS tools, automation, and data visualization; able to “tell the story” with data.
  • Collaborative Spirit: Strong cross-functional partner, able to influence without direct authority.
  • Continuous Improvement: Proactively identifies gaps and designs solutions to uplevel team performance.
  • Adaptable: Thrives in a fast-paced, evolving business environment.