Customer Experience Analyst Jobs in Georgia (NOW HIRING)

Vitruvian Health

Job Description and Performance Standards

Title: EPIC Patient Experience Analyst 9321-4076

Department: 9321 Epic Ambulatory Applications

Reports To: Director Ambulatory Applications

JOB SUMMARY

The Epic Patient Experience Analyst is the primary support contact for multiple Epic applications, including MyChart Patient Experience Portal Platform, MyChart Bedside, MyChart Care Companion Welcome Patient Kiosk. They should be familiar with inpatient clinical documentation and ambulatory applications. They will work with the network and desktop support team to configure the applications and determine device management strategies. The Epic Patient Experience Analyst will also be familiar with legal requirements and operational policies related to patient and family privacy practices.

JOB QUALIFICATIONS

Education: Bachelor's degree in an Information Systems / Clinical Informatics related field or 4 years of related IT experience in a healthcare environment.

Licensure: Credentials in clinical practice or health information technologies preferred. Epic Certification is required (May hire into position without certification but must attain certification within first 45 days of HHCS sponsored Epic training to continue employment).

Experience: Two (2+) years within a progressive information technology organization. One (1+) year of Hospital/Health Care organizational experience.

Skills Complete Epic application system knowledge. Requires in depth knowledge and experience. Has developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Understands workflows and makes thoughtful recommendations on the fly. Creates unique solutions based on experiences and knowledge of other's build/configure and workflows. Incorporates future software direction into recommendations. Demonstrated ability to collaborate effectively with others, gain trust and build/configure strong relationships. Flexibility and adaptability with respect to changing end user business needs. Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems. The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures. The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity. A highly motivated, detail and service oriented individual that enjoys working with others in a team, that can accurately set priorities, work effectively with minimal direction in a job environment involving creative leadership, possessing written and verbal communication skills, problem solving, organizational and technical skills which include PC familiarization; A technical and functional understanding of hospital, clinic, and related information systems that will allow credibility in the eyes of Vitruvian Health (VH) management, end users, other Informatics Team members, consultants and vendors; Computer skill set and/or enhanced specialty area workflow knowledge that encompasses intrinsic troubleshooting knowledge and operation optimization strategies; Familiar with a variety of the field's code sets, concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected while enforcing established standards. Additionally, the Epic Analyst may provide consultation on complex projects and is considered to be a top-level contributor/specialist that can make it happen. A working knowledge of processes performed by the specific areas in health information served, Administrative, operational and technical skills necessary to properly identify, justify and fulfill departmental automation requirements; Ability to work with and utilize to the best advantage the VH representatives of various vendors and consultants; A mature individual with a strong sense of customer service, organization, optimization, and continuous improvement