Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote Description The Director of Customer Success is responsible for leading a team of 8 Customer Success ...
Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote Description The Director of Customer Success is responsible for leading a team of 8 Customer Success ...
The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...
The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
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Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
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Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Quick apply
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
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Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · On-site +1
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Atlanta, GA · On-site +1
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Quick apply
Customer Success Manager
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
North Metro, GA · On-site
This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...
Customer Success Manager
North Metro, GA · On-site
This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...
Customer Success Specialist
Alpharetta, GA · On-site
Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...
Customer Success Specialist
Alpharetta, GA · On-site
Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class ...
Weekend Customer Success information
What is the difference between Weekend Customer Success vs Weekend Customer Support?
| Aspect | Weekend Customer Success | Weekend Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring customer success | Providing technical assistance and resolving immediate customer issues |
| Required Skills | Communication, relationship management, product knowledge | Troubleshooting, technical knowledge, problem-solving |
| Work Environment | Proactive engagement, strategic planning | Reactive support, issue resolution |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.
- Sr Customer Success Manager
- Customer Success Manager Remote Edtech
- Customer Success Manager Public Sector
- Customer Advocacy
- Virtual Customer Success Manager
- Director Customer Success Manager
- Seasonal Customer Success Manager
- Customer Success Manager
- Contract Customer Success Manager Edtech
- Account Success Manager
Job description
Department: SaaS
Employment Type: Full Time
Location: US-Remote
Description
The Director of Customer Success is responsible for leading a team of 8 Customer Success Executives (CSEs), supporting our clients in Process Manufacturing, Distribution and Fashion / Retail industries. This role drives customer retention & expansion, by ensuring adoption of high-value features and modules that drive to the outcomes that the customer is aiming to achieve.
This position partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires strong mentoring, operational discipline, executive presence, forecasting rigor, and deep customer relationship management capabilities.
A Typical Day in the Life Includes:
- Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization
- Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.
- Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.
Basic Qualifications:
- Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
- Experience leading or managing customer-facing teams in an account management practice.
- Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
- Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.
Location: Atlanta GA, Dallas TX
Preferred Qualifications:
- Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
- Experience working with agentic-AI companies preferred
- Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.
About Infor
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