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Customer Success Assistant Jobs in Georgia (NOW HIRING)

Private Company

Customer Success Specialist

Suwanee, GA · On-site

$20/hr

Serve as the main point of contact for customer inquiries, issues, and feedback. * Assist customers ... Proven experience in customer success, account management, or a related field. * Excellent ...

Private Company

Customer Success Specialist

Suwanee, GA · On-site

$20/hr

Serve as the main point of contact for customer inquiries, issues, and feedback. * Assist customers ... Proven experience in customer success, account management, or a related field. * Excellent ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...

Delaney Co

Customer Success Specialist

Sugar Hill, GA · On-site

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her ... to assist customers and to expand personal knowledge of product offerings and solutions Make ...

SageNet LLC

Customer Success Manager

Marietta, GA · On-site

You will support existing customer accounts, assist with qualified opportunities provided by ... YOUR IMPACT Success in this role is measured by the quality of the customer experience, the ...

SageNet

Customer Success Manager

Marietta, GA · On-site

You will support existing customer accounts, assist with qualified opportunities provided by ... YOUR IMPACT Success in this role is measured by the quality of the customer experience, the ...

Banyan Software

Customer Success Lead

Atlanta, GA · On-site

$94K/yr

... customer success at a product-led SaaS company • A track record of carrying and hitting an ... Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in ...

Banyan Software

Customer Success Lead

Atlanta, GA

$94K/yr

... customer success at a product-led SaaS company ● A track record of carrying and hitting an ... Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in ...

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All JobsCustomer Success JobsCustomer Success Assistant JobsCustomer Success Assistant Jobs in Georgia

Customer Success Assistant information

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success assistant?

A customer success assistant supports customer success teams by helping ensure clients are satisfied and achieve their goals with a company's products or services. The role often involves communicating with customers, managing accounts, and using customer relationship management (CRM) tools to track interactions and issues.

What are the most commonly searched types of Customer Success jobs in Georgia?

The most popular types of Customer Success jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Assistant jobs?

Cities in Georgia with the most Customer Success Assistant job openings:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

Sliced Health, Inc

Woodstock, GA • On-site

Full-time

Re-posted 20 days ago

Job description

Customer Success Manager Job Description
Summary

The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of SlicedHealth solutions. This role focuses on optimizing revenue cycle processes in the healthcare industry while partnering with cross-functional teams to drive adoption of contract management, business analytics, and price transparency solutions. The position requires strong communication, organizational, and technical skills, as well as an understanding of healthcare revenue cycle management and contract management principles.

Responsibilities
  • Communicate product value and outcomes while assisting clients with system questions, issue resolution, and maintenance.
  • Provide ongoing support for contract management systems, including troubleshooting, data connection setup, and user support.
  • Deliver training and education on system functionality, best practices, and process improvements to support strong system adoption.
  • Collaborate with cross-functional teams—such as revenue cycle, finance, legal, and IT—to gather requirements and optimize solutions.
  • Work with IT and vendor partners to troubleshoot and resolve technical issues.
  • Assist with audits to ensure data accuracy, contract compliance, and system integrity.
  • Stay current with industry trends and best practices in healthcare revenue cycle management, contract management, and price transparency.
  • Participate in revenue cycle optimization, contract negotiation efforts, and process improvement initiatives.
Qualifications
  • 3–5 years of experience in healthcare revenue cycle management, contract management, or a related field.
  • 2–5 years of experience in customer success or account management.
  • Bachelor’s degree in healthcare management, business administration, or a related field.
  • Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
  • Proficiency with data analysis, reporting, and visualization tools.
  • Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently or collaboratively, demonstrating initiative and self-motivation.
  • Knowledge of regulatory requirements such as HIPAA and Stark Law (preferred).
  • Experience with Price Transparency regulations (preferred).
  • Prior Customer Success Management experience in a SaaS company (preferred).
  • Ability to adapt to evolving technology and continuously enhance subject matter expertise.