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Customer Success Assistant Jobs (NOW HIRING)

Stevenstransport

Customer Success Assistant

Dallas, TX · Hybrid

$17 - $23.50/hr

The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders ... Support * Assist internal teams with resolving scheduling conflicts, service exceptions, and ...

Stevens Transport

Customer Success Assistant

Dallas, TX · Hybrid

$17.25 - $23.50/hr

Customer Support Associate The Customer Support Associate (CSA) supports internal Stevens Transport ... and billing processes * Assist internal teams with resolving scheduling conflicts, service ...

Torch Dental

Customer Success Manager

Austin, TX · Hybrid

$84K - $87K/yr

Lead Kickoff calls and early onboarding sessions to set customers up for success. * Assist customers with account setup, order building, and navigating the Torch platform. * Educate customers on best ...

Torch Dental

Customer Success Manager

New York, NY · On-site

$84K - $87K/yr

Lead Kickoff calls and early onboarding sessions to set customers up for success. * Assist customers with account setup, order building, and navigating the Torch platform. * Educate customers on best ...

Torch Dental

Customer Success Manager

Manhattan, NY · Hybrid

$84K - $87K/yr

Lead Kickoff calls and early onboarding sessions to set customers up for success. * Assist customers with account setup, order building, and navigating the Torch platform. * Educate customers on best ...

Torch Dental

Customer Success Manager

New York, NY · Hybrid

$84K - $87K/yr

Lead Kickoff calls and early onboarding sessions to set customers up for success. * Assist customers with account setup, order building, and navigating the Torch platform. * Educate customers on best ...

Torch Dental

Customer Success Manager

New York, NY · Hybrid

$84K - $87K/yr

Lead Kickoff calls and early onboarding sessions to set customers up for success. * Assist customers with account setup, order building, and navigating the Torch platform. * Educate customers on best ...

Jobgether

We are currently looking for a Customer Success in Netherlands. This role is ideal for a customer ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Berklee

Student Success Assistant

Boston, MA

$16.45/hr

The Student Success Assistant is a part-time undergraduate student employee role within Berklee ... Strong customer service skills, or a genuine desire to develop them. * Ability to multitask and ...

Targeted Talent

Customer Success Lead

Dallas, TX

The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties ...

Targeted Talent

Customer Success Lead

Portland, OR

The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties ...

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Customer Success Assistant information

See salary details

$32.5K

$83.1K

$140K

How much do customer success assistant jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success assistant in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Assistant, and why are they important?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a Customer Success Assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is a Customer Success Assistant?

A Customer Success Assistant helps ensure that customers have a positive experience with a company's products or services. They support the customer success team by answering inquiries, resolving basic issues, and assisting with account management tasks. Their role is to help customers achieve their goals, promote product adoption, and encourage long-term customer loyalty. Customer Success Assistants often act as a bridge between customers and other departments, ensuring customer feedback is heard and addressed.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Success Assistant jobs? Cities with the most Customer Success Assistant job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success Assistant jobs? States with the most job openings for Customer Success Assistant jobs include:
Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in the United States as of May 2026, with employment types broken down into 47% Full Time, 48% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Assistant

Stevenstransport

Dallas, TX • Hybrid

$17 - $23.50/hr

Full-time

Posted 20 days ago

Job description

Department:

Operations

Job Description:

JOB SUMMARY:

TheCustomer Support Associate(CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams. This roleis responsible forexecuting freight-related administrative and coordination tasks to ensure internal customer commitments are met.

The CSA does not manage external shipper relationships. Instead, this role focuses on internal service execution, shipment setup, scheduling support, tracking, documentation accuracy, and issue resolution in coordination with internal teams and carrier partners

Note:This position isbasedonsiteat our [Dallas, TX / Stevens HQ] location and requires regular, fulltime attendance in the office. Remote or hybrid work arrangements are not available for this role.

JOB DESCRIPTION:

Key Responsibilities:

Internal Customer Support

  • Serve as a primary support partner for Stevens Transport Corporate sales and operations teams

  • Communicate proactively with internal stakeholders regarding shipment status, scheduling, and exceptions

  • Support internal account execution by ensuring shipment data accuracy and timely processing

Freight & Load Management

  • Enter and maintain shipment details accurately in internal systems

  • Assign shipment details for carrier and driver execution

  • Support appointment scheduling for pickups and deliveries as required

  • Track and trace freight movements and escalate issues internally when needed

Data, Documentation & Reporting

  • Perform high-volume data entry with a high degree of accuracy

  • Compile and maintain internal reports and spreadsheets

  • Receive, review, and cross-reference bills of lading and proof of delivery documentation

  • Research and resolve documentation discrepancies in support of internal payroll and billing processes

Operational Support

  • Assist internal teams with resolving scheduling conflicts, service exceptions, and freight issues

  • Manage a high volume of internal emails and system-driven tasks

  • Prioritize workload in a deadline-driven logistics environment

QUALIFICATIONS:

Minimum Qualifications:

  • 1+ year of experience in customer service, operations support, or logistics coordination

  • Strong verbal and written communication skills with an emphasis on internal stakeholder support

  • High attention to detail and accuracy in data entry

  • Ability to manage high volumes of tasks, emails, and system transactions

  • Proficiency in Microsoft Excel

Preferred Qualifications:

  • Associate's degree or higher

  • Transportation, logistics, or supply chain industry experience

  • Familiarity with brokerage, carrier operations, or internal logistics workflows

  • Exposure to AS/400 or transportation management systems (TMS)

  • Strong multitasking and prioritization skills in a fast-paced environment

  • Demonstrated initiative and ability to execute independently

SKILLS & ABILITIES:

  • Internal customer service

  • Internal customer support

  • Shipment tracking

  • Status management

  • High Volume Scheduling

  • High Volume Coordination

  • Data entry

  • Ad Hoc reporting

  • Time management

  • Prioritization Management

  • Critical thinking

  • Problem-solving

  • Attention to detail

  • Communication (internal-facing)

  • Relationship building with internal teams

PHYSICAL DEMANDS:

  • Prolonged periods sitting at a desk and working on a computer

  • Regular use of hand and finger dexterity

Work Experience:

  • 1+ years of experience incustomer serviceor transportation operations

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

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