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Customer Success Assistant Jobs (NOW HIRING)

Nagarro

Customer Growth & Success Manager

Contribute to customer retention, account growth, and overall member success * Assist candidates with ARE preparation, study planning, memberships, and platform navigation * Proactively engage ...

Wing Assistant

Customer Success Coach

Customer Success Coach We are seeking a Customer Success Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance ...

Berklee

Student Success Assistant

Boston, MA · On-site

$16.45/hr

The Student Success Assistant is a part-time undergraduate student employee role within Berklee ... Strong customer service skills, or a genuine desire to develop them. * Ability to multitask and ...

Market Value

Customer Success

Hoboken, NJ · On-site

The Customer Success team works proactively with established customers rather than primarily ... Identify potential satisfaction or retention concerns and communicate them internally * Assist with ...

Wing Assistant

Customer Success Manager Coach

Customer Success Manager Coach We are seeking a Customer Success Manager Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching ...

Reflow System Inc

Customer Success

Canada, KY · On-site

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to ... Be the voice of the user in product and engineering decisions. * Assist the contract process with ...

ReFlow

Customer Success

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to ... Be the voice of the user in product and engineering decisions. * Assist the contract process with ...

Hyland

AVP, Customer Success

Assistant Vice President, Customer Success The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the ...

Suvoda

Customer Success Manager

Conshohocken, PA

Work with Finance teams to improve revenue predictability for customers * Assist in the hiring and training of Customer Success Managers * Perform other duties, assignments, and special projects as ...

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Customer Success Assistant information

See salary details

$32.5K

$83.1K

$140K

How much do customer success assistant jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success assistant in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success assistant?

A customer success assistant supports customer success teams by helping ensure clients are satisfied and achieve their goals with a company's products or services. The role often involves communicating with customers, managing accounts, and using customer relationship management (CRM) tools to track interactions and issues.

What cities are hiring for Customer Success Assistant jobs?

Cities with the most Customer Success Assistant job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success Assistant jobs?

States with the most job openings for Customer Success Assistant jobs include:

What are popular job titles related to Customer Success Assistant jobs?

For Customer Success Assistant jobs, the most frequently searched job titles are:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Growth & Success Manager

Remote

Nagarro
IT Services • 1 - 5K employees
Learn more about Nagarroexternal

Other

Posted 10 days ago

Nagarro rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Growth & Success Manager

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We're looking for a Customer Success & Growth Manager to support members throughout their journey while driving customer engagement, retention, and account growth. This role combines customer success, relationship management, and growth-focused account management to help members succeed in their preparation and continuing education journey. You'll build strong long-term relationships with members, deliver exceptional support experiences, identify opportunities for renewals and upgrades, and help grow firm or group memberships. The role also involves collaborating cross-functionally to improve customer experience, workflows, onboarding, and retention strategies. The ideal candidate is proactive, relationship-driven, consultative, and comfortable working in a fast-paced environment while leveraging AI tools and process improvements to support both customer success and business growth.

Responsibilities:

  • Serve as the main point of contact for members throughout their licensure journey
  • Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs
  • Celebrate member milestones and create positive customer experiences
  • Encourage customer loyalty and help turn members into brand advocates
  • Identify opportunities for membership renewals, upgrades, and additional services
  • Spot potential firm or group membership opportunities from individual member interactions
  • Support long-term business opportunities in partnership with the sales team
  • Contribute to customer retention, account growth, and overall member success
  • Assist candidates with ARE preparation, study planning, memberships, and platform navigation
  • Proactively engage inactive or at-risk members to help them stay on track toward licensure
  • Deliver thoughtful, empathetic, and professional customer support
  • Work alongside AI tools and systems to improve customer experience and team workflows
  • Identify process improvements, recurring issues, and opportunities for automation
  • Help improve support resources, workflows, and operational processes
  • Share customer feedback and insights with product and marketing teams
  • Identify trends and opportunities to improve onboarding, engagement, and retention
  • Help the company better understand the needs of architecture candidates and firms
Qualifications
  • 5 years' experience in customer success and account management
  • Has excellent communication skills, especially in writing
  • Builds strong relationships and earns customer trust easily
  • Enjoys helping customers achieve success
  • Takes a friendly, consultative approach to customer interactions
  • Understands business goals without being overly sales-focused
  • Is proactive, organized, and solution-oriented
  • Background in AI tools and improving workflows
  • Works well in fast-paced and changing environments
  • Knowledge in helping grow and improve the customer success function
  • Experience in architecture, education, SaaS, or membership organizations is a plus, but not required.
  • Amenable to work a 1:00 AM – 9:00 AM shift, Tuesday to Saturday

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