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Customer Success Assistant Jobs in California (NOW HIRING)

Autodesk, Inc.

Customer Success Manager

San Francisco, CA · On-site

$92K - $165K/yr

Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success * Assist customers by providing ...

Autodesk

Customer Success Manager

San Francisco, CA · On-site

$92K - $165K/yr

Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success * Assist customers by providing ...

New

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$165K/yr

Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success * Assist customers by providing ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... Process milestones for the clients and employees to work toward * Assist customers with setting up ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go ... Maintain a detailed understanding of products and services, assist customers with questions and ...

Two Dots

Customer Success Associate

Santa Monica, CA · On-site

$65K - $75K/yr

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing ... Client Onboarding: Assist in onboarding new clients, ensuring they understand how to use our ...

WeBox

Customer Success Associate

San Jose, CA · On-site

  • Retirement

  • PTO

Customer Success Associate WeBox is the leading intelligent marketplace delivering personalized ... * Assist with client onboarding, including coordination, setup support, and ensuring a smooth ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Prepare dashboards, meeting summaries, and materials for QBRs/EBRs. * Assist in gathering customer ...

WeBox

Customer Success Associate

San Jose, CA

$70K - $90K/yr

  • Retirement

  • PTO

... * Assist with client onboarding , including coordination, setup support, and ensuring a smooth ... Partner with Customer Success, Sales, and Operations teams to improve processes and drive ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Prepare dashboards, meeting summaries, and materials for QBRs/EBRs. * Assist in gathering customer ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Prepare dashboards, meeting summaries, and materials for QBRs/EBRs. * Assist in gathering customer ...

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

  • Retirement

  • PTO

... * Assist with client onboarding , including coordination, setup support, and ensuring a smooth ... Partner with Customer Success, Sales, and Operations teams to improve processes and drive ...

Webox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

  • Retirement

  • PTO

... * Assist with client onboarding , including coordination, setup support, and ensuring a smooth ... Partner with Customer Success, Sales, and Operations teams to improve processes and drive ...

Two Dots

Customer Success Lead

Santa Monica, CA

$95K - $165K/yr

We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Huloop Automation

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Become a thought leader within AI strategy to assist customers with success planning to help meet their organization's goals. * Proactively manage renewals, upselling and expansion within your ...

Avoma Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... assistant for teams looking to automate some of the common tasks required for customer-focused ...

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Customer Success Assistant information

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

What are the most commonly searched types of Customer Success jobs in California?

The most popular types of Customer Success jobs in California are:

What cities in California are hiring for Customer Success Assistant jobs?

Cities in California with the most Customer Success Assistant job openings:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Autodesk, Inc.

San Francisco, CA • On-site

$92K - $165K/yr

Full-time

Posted 5 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

25th of 244 rated software companies

Job description

Job Requisition ID #
26WD100509
Responsibilities
  • Design or conduct work-related training and development programs to improve individual skills or organizational performance
  • Ensure that the assigned set of customers maximizes their ROI (Return on Investment) from their partnership with Autodesk
  • Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes
  • Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions. Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success
  • Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk
  • Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions
  • Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
  • Must be available to work on projects at various, unanticipated sites throughout the United States
  • Telecommuting is permitted

Minimum Qualifications
  • Master's degree in Architecture, Design, Business Administration, or related field and 2 years of experience in the job offered or in an architect/designer-related occupation
  • Must be available to work on projects at various, unanticipated sites throughout the United States
  • Telecommuting is permitted

Special Requirements
Position requires at least 2 years of experience in each of the following skills:
  • Demonstrated expert-level knowledge in Revit and Dynamo to establish and execute tailored BIM project plans, including setting up BIM workflows, creating templates, and enforcing standards

  • Proven ability to guide and train design professionals on new digital workflows, such as transitioning teams from CAD to BIM, troubleshooting Revit issues, and educating management on new technology to ensure full adoption and utilization of firm-wide standards

  • Direct experience analyzing Revit model health indicators, and maintaining model integrity to inform proactive coordination strategies

  • Collaborating with multi-disciplinary teams (architectural, structural, MEP) to ensure all digital models are coordinated and accurate. Performing clash detection to identify and resolve conflicts between different building systems early in the design phase

Position requires at least 1 year of experience in each of the following skills:
  • Experience presenting project milestones and design to stakeholders, utilizing project data from complex architectural designs to communicate progress and outcomes against project goals

  • Experience applying computational design tools for Automation of repetitive Tasks which used a python algorithm (in Dynamo)

  • Skilled in analyzing technical project data RFIs and running clash detection reports to identify opportunities for workflow improvement and mitigate project risks

  • Experience utilizing Python scripting within Dynamo for methodical problem-solving, such as automating data extraction from Revit models and generating complex geometry from external data to achieve specific design results

Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $92,000 and $165,770. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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