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Remote Customer Success Jobs in California (NOW HIRING)

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

CARET

Customer Success Manager

San Diego, CA · Remote

$80K/mo

Nationwide Remote - Remote, CA 92121Salary Range: $70,000.00 - $80,000.00 Salary/year CARET brings ... Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue ...

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds. KEY ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

Company Description At Feedly, we care passionately about the success of our customers. With more ... You either live in the San Francisco area or are interested in a remote working experience. DURING ...

UpKeep

Customer Success Manager

Los Angeles, CA · On-site +1

With 100+ employees across the world, we support remote-first work with deep investment in our LA ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

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Remote Customer Success information

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How much do remote customer success jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer success in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in California?

The most popular types of Customer Success jobs in California are:

What are popular job titles related to Remote Customer Success jobs in California?

For Remote Customer Success jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in California look for?

The top searched job categories for Remote Customer Success jobs in California are:

What cities in California are hiring for Remote Customer Success jobs?

Cities in California with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in California as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

[Remote] Customer Success Manager

Convoso

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
The Job:
At Convoso, we believe great Customer Success Managers don't just support customers, they empower them to succeed, scale, and thrive. If you're passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
  • Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
  • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
  • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
  • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
  • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
  • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
  • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
  • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
  • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
  • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:
  • 5+ years of Customer Success experience in a SaaS environment
    (Contact center, telephony, or performance marketing experience strongly preferred)
  • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
  • Proven ability to manage a book of business and drive retention and expansion
  • Exceptional organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
  • Strong communication and presentation skills with customer-facing experience
  • A proactive, self-driven mindset with a focus on outcomes
  • Ability to build trust and collaborate effectively across teams
  • Skilled at navigating customer challenges with professionalism and resilience
  • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
  • Willingness to travel occasionally (approximately 1-2 times per quarter)

Work Perks Worth The Hype:
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!
  • HQ Office:
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Compensation:The base salary range is: $75,000 - $90,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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