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Remote Customer Success Jobs in California (NOW HIRING)

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Impact.com

Customer Success Manager

Santa Barbara, CA · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

In this role, you will be responsible for ensuring that our customers achieve success with our ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

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Remote Customer Success information

See California salary details

$32.1K

$82K

$138.2K

How much do remote customer success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer success in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in California?

The most popular types of Customer Success jobs in California are:

What are popular job titles related to Remote Customer Success jobs in California?

For Remote Customer Success jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in California look for?

The top searched job categories for Remote Customer Success jobs in California are:

What cities in California are hiring for Remote Customer Success jobs?

Cities in California with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in California as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Specialist

Verge Inc.

Fremont, CA • Remote

Part-time

Re-posted 4 days ago

Job description

Company Description

Verge Inc. is a Software company based in Fremont, California. 

Job Description
  • Plan, prioritize and delegate work tasks to ensure the proper functioning of the customer service department.
  • Monitor, track, and enforce departmental policies, procedures, and goals.
  • Identify and implement strategies to improve the quality of customer service.
  • Onboard and train new employees in a streamlined and efficient manner which might involve administrative support.
  • Ensure that secure and accurate records are kept and maintained of communications with clients. 
  • Follow the directions of the senior management and help develop and update customer service policies and procedures.
  • Monitor customer grievance process. Review reports and take appropriate actions.
  • Responsible for dealing with difficult and heightened customer service issues.
  • Ability to work remotely from a remote location
  • Deliver software demos
  • Engage clients in meaningful discussion and resolve their software related issues
  • Deliver training to clients and arrange constant sessions in helping them set up the software according to their needs
  • Make necessary client calls and arrange meetings
  • Stay connected to social media activity and bring onboard new customers and help in retaining the existing clients
Qualifications

    At least 2+ years' customer-facing experience
    A bachelor's degree in business or a related field is required
    Onboard and train new employees in a streamlined and efficient manner
    Strong analytical skills and obsessive attention to detail, with the ability to multitask
    Ability to communicate proactively - connect the dots for the customer
    Passion for solving customer problems and helping them succeed
    Commitment to put the customer first, with empathy and emotional intelligence
    A personality that enjoys talking to customers and establishing good relationships
    Ability to manage customers' expectations and experience in a way that results in high customer satisfaction
    Ability to dig into complex systems to understand how they work and how they can be improved
    Tech-savvy - you can quickly understand and communicate complex issues in a simple manner
    An entrepreneurial spirit and a passion for improving products and processes
    Excellent written and verbal communication skills
    High levels of adaptability, initiative, and pro-activeness
    A kind, open, fun, team-oriented working attitude
    Experience working with IT applications (Intermediate Excel skills are required for this role)
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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